A:Answer Hi, please check this troubleshooting link if will resolve the issue https://www.lg.com/us/support/help-library/cooling-issues-refrigerator-CT10000021-1429710713371, if the issue is not resolved, Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Vanessa