1-10 of 42 Answers
Turn off the ice maker for a couple of days. After the 2 days, remove the ice bucket, turn on the ice maker and push the reset button(little square button up and under the front panel of the ice maker). You may need the assistance of small mirror or use your cell phone and reverse the view so you can see the reset button. When you push the button, it will activate the "dumping mode" and the balls of ice will be hanging from the silicone molds they are stuck to. Grab them quickly before the mechanism closes again. You will probably have three ice balls stuck together. After removal, the water will fill the molds as usual. This will allow the ice to start forming as normal. Wait 24-36 hours for the next batch to cycle through. This overflow situation has happen to me twice in the past, and this is how I fixed it.
Sorry, there was a problem. Please try again later.I am having a similar issue with my craft icemaker on a new fridge installed 7 months ago. I opened the drawer to find frozen ice in the craft ice tray (along with 3 ice balls) and the water had run over in to the lower tray and frozen all my items together in one large mass. Not thrilled with this brand as of yet. I also found that my fridge doesn't show up as registered and can't get it to update. I finally gave up and turned off the craft ice maker. I have to look into a service call next.
Sorry, there was a problem. Please try again later.There might be ice stuck in the ice molds. This happened to us after someone didn’t close the freezer completely and the ice melted inside the craft ice mechanism. I opened the freezer drawer, placed a large towel behind the bins at the bottom of the fridge to collect any water spilled. Then I used a turkey baster to spray hot water over the upper part molds, and with my hand I removed any ice that had formed around them and on the edges of the tray. Then pushed the reset button to get the mechanism that dumps the ice to activate. (It is located below the front panel of the icemaker, shaped like a square, you might need a mirror or a phone camera to locate it). and last with a wooden spoon I pushed on the molds to release the stuck ice. Do not use a metal or a sharp object as it can damage the silicone molds. You might need to repeat the proces several times. It took me four attempts to achieve. After the ice released I pushed the reset button to open the tray and ran my hand (washed it first) around and inside the trays to make sure there was no ice stuck there, then wiped them with a towel. Pressed the reset button once more to make sure the tray was closed. Turned it off and back on to make sure it was dispensing, cleaned the mess and the next evening there was round ice again in my tray. Took a while, but worked!
Sorry, there was a problem. Please try again later.Ours just started doing this too. The balls don’t eject when it cycles then it fills with water so we get a tray of flat ice with a few ice balls frozen in. Service call I guess. Really concerned this is going to be a common issue.
Sorry, there was a problem. Please try again later.Mine sounds like a jack hammer. It appears that the mechanism is sticking to the ice and not opening. I cleared it out and put a little olive oil on the ball mold. Helps for a little while but it comes back. Doesn’t seem to be a well thought out mechanism . Shouldn’t be happening on a $3500 fridge. I don’t know the solution , lg doesn’t seem to know the solution but not happy with it
Sorry, there was a problem. Please try again later.This appears to be a common issue. We have had LG replace our craft ice maker 3 times now, and it started doing it again. It sounds like a jackhammer when trying to eject the ice. it seems the Craft ice maker went to market without proper QA testing.
Sorry, there was a problem. Please try again later.Happening to mine since day 1.. neither Ice maker works properly. Should not have to thaw out every week - don’t know what’s wrong with the regular ice maker… Would not have spent $6,000 on appliances -and two ice makers - and a $700 pump system to have the necessary water pressure - if I knew I was going to have to keep buying bags of ice. Will never purchase LG again
Sorry, there was a problem. Please try again later.It is a known problem. LG technicians have admitted it and LG doesn't know how to fix it. the last one they installed (4th) didn't eject the balls from the start. I believe it was not a new one due to the way it was packaged. I have contacted the LG "Ask the President" team and they won't respond to on-line requests or texts directly to team members. Will try calling customer support, hopefully they will be more responsive group.
Sorry, there was a problem. Please try again later.Remove the Ice Ball Tray. Clean up any ice laying around from the water spilling over. Push the reset button located under the lower front center of the ice maker. Wait for the three ice balls to be exposed. Gently get them off the tray before the tray closes back. Clean up any additional ice that has dropped. Put the tray back in and you are done. In the future make sure your door gets closed all the way so the ice maker doesn't freeze.
Sorry, there was a problem. Please try again later.Mine is doing the same thing. About 1 month out of warranty of course. I have used the hair dryer technique as well. But when it happens at 2:00am and wakes up the whole house it is pretty annoying.
Sorry, there was a problem. Please try again later.