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Your price for this item is $2,339.99
Page Showing 1-20 of 39 questions
  • QuestionI am trying to decide on a new refrigerator and other brands seem to have a lot of ice maker issues. How does this one compare?

    Asked by ajones1928.

    • Answer I have owned this LG for 1 year and 9 months. The Icemaker has been replaced now 4 times in 6 weeks and continues to fail. When it works, it works great. I have no idea why they cannot fix it. Each attempted repair leads to it getting worse. I will be seeking a replacement refrigerator at this point. I have done all diagnostics (LG has great support documents and help videos). It is a little complex to diagnose the problem, but hey I was with NASA. Regardless, I am going into Best Buy and getting a new frig at this point as there is no solution. The interesting part is that each part LG has sent as a replacement icemaker has had a different connector on it, meaning they do not seem to know what icemaker is in this model. The rest of the unit is great. The door design has issues, and some of the set up like the water dispenser are ergonomic nightmares, but it is fantastic otherwise.

      Answered by NASAGUY

  • QuestionWhat are the measurements?

    Asked by Ra.

    • Answer The dimensions of the product are 35.38 inches D x 35.75 inches W x 68.38 inches H.

      Answered by CommunityAnswer

  • QuestionWhere do I go after purchase to register for 10 year warranty?I noticed when I purchased my new fridge that it came with a 10 year warranty on the compressor. Just wondering where I am supposed to go to sign up for this? Love the new fridge Thanks!

    Asked by STARBUX LVR.

    • Answer Hi There, Just go to LG.com and there is a Register Your Product link. I was going to send in the card, but was able to do it online. I recall the confirmation taking a couple days after pressing submit. But, I did get one.

      Answered by FridgeReviewer001

  • QuestionWhat is the size of this refrigeror? Thanks

    Asked by Anonymous.

    • Answer The item is 69.75 inches high. 35.38 inches deep, and 35.75 inches wide.

      Answered by CommunityAnswer

  • QuestionIs the water filter included with the fridge, or do I need to buy it separately? If so, what filter do you recommend?

    Asked by Anonymous.

    • Answer It's included with the fridge, and needs to be changed every few months

      Answered by FrankM

  • QuestionWhat are the exterior dimensions?

    Asked by bobkat189.

    • Answer The dimensions of the refrigerator are 35.75 W x 69.75 H x 32.88 D.

      Answered by CommunityAnswer

  • QuestionIs the front of the refrigerator magnetic?

    Asked by JCole.

    • Answer No it is not magnetic. We had to hang our calendar on the fridge using a 3M Command hook.

      Answered by Steve

  • QuestionAll of my pull out drawers are brokenWhat do I do?

    Asked by Rosy.

    • Answer Hi Rosy. We regret to hear that all the pull out drawers on your LG 27.6 cubic foot French Door Refrigerator with Thru-the-Door Ice and Water, Model # LFX28968ST are broken. Are all of them broken or is it that they have come off their tracks? That part of your Refrigerator has a year warranty on parts and labor so if you're still under warranty and the breaking of the pull out drawers is not due to a manufacture defect, you can either call the LG Customer Interactive Center at (800) 243-0000 to schedule an in warranty repair. You will need proof of purchase to establish your warranty, or you could visit the LG site at www.lg.com/us/support and schedule a repair online. If you have the Geek Squad warranty, you could just contact the Best Buy from whom you purchased the Refrigerator and they will take care of it for you...IFV

      Answered by LG Digital Customer Care

  • QuestionCan you replace white handles to stainless steel?

    Asked by MJ.

    • Answer Yes, if you would like to purchase the handles from a parts distributor you can. ^AC

      Answered by LG Digital Customer Care

  • QuestionAre the handles on the white model silver or white? It’s hard to tell in the pictures.

    Asked by Sarahsmile.

    • Answer Hello, the handles are white. ^AC

      Answered by LG Digital Customer Care

  • QuestionDoes this show fingerprints?

    Asked by Heygirl.

    • Answer The Stainless Steel finish on this ENERGY STAR® Qualified LG 27.6 cu. ft. Ultra Capacity 3-Door French Door Refrigerator w/Smart Cooling®, Model # LFX28968ST is not fingerprint or smudge resistant...^IFV

      Answered by LG Digital Customer Care

  • QuestionWhat is the dimensions of the Model: LFX28968ST with the doors off. I understand that it is delivered with the doors off. I need to know if it will fit when delivered.

    Asked by Brian.

    • Answer Hi Brian, The LG refrigerator that was installed last week at my house already had the doors on it. I remember the salesman, Chris, when I bought it, telling me there were two models, one that was designed to be counter deep (30" ?) and another that protruded past the counter for another 6" to 8". They exact dimensions I do not recall. I bought the larger one that was deeper. Googling the model number should give you the specs or call the appliance dept. at the BestBuy I bought mine from at the Marina, Calif. store. Chris was very helpful.... Hope that helps.

      Answered by Sandman

  • QuestionIs this refrigerator model fingerprintless?

    Asked by Laureno.

    • Answer We just bought this frig a couple of weeks ago & so far I really like it. It does show some fingerprints but not too bad but we do have to wipe it every now & then. I have a dishwasher that show much more which drives me crazy but you are dripping water on it as you put dishes in it. I don't think the frig is as bad. Both are LG.

      Answered by Meme

  • QuestionCan the doors be taken off so the refrigerator can get through the door.

    Asked by Kricket.

    • Answer They come with the doors off. Installed after

      Answered by so4man

  • QuestionWhat is the measurement of this refrigerator

    Asked by Kricket.

    • Answer This refrigerator measures 69.75 inches high, 35.75 inches wide and 35.38 inches deep.

      Answered by CommunityAnswer

  • QuestionIs this model discontinued?

    Asked by TonyM.

  • QuestionDoes this style Refrigerator come in smaller sizes ? IE : 33" wide

    Asked by gman.

    • Answer As long as the model number stays the same and only the last two letters at the end of the model number change (i.e. LFX28968ST or LFX28968SW etc) then the specifications and features for this ENERGY STAR® Qualified LG 27.6 cu. ft. Ultra Capacity 3-Door French Door Refrigerator w/Smart Cooling®, Model # LFX28968ST will remain the same and the only thing that changes will be the color which is what those letters at the end of the model number signify. Once the size changes or a feature or other specification changes, so too will the model number. That means this LFX28968ST is only available in Smooth Black, Smooth White or Stainless Steel but only with width of 36" (actually 35 3/4"). You can visit the company site, http://www.lg.com/us/refrigerators/all-refrigerators and use the filters on there to isolate refrigerators according to their width using the Refrigerator Fit Width filter to find a refrigerator that has similar features and use the feature comparison function to find one that suites your needs then check back with Best Buy to see if they carry that model...^IFV

      Answered by LG Digital Customer Care

  • QuestionDoes this style Refrigerator come in smaller width sizes ? IE: 33" Wide ?

    Asked by gman.

    • Answer As long as the model number stays the same and only the last two letters at the end of the model number change (i.e. LFX28968ST or LFX28968SW etc) then the specifications and features for this ENERGY STAR® Qualified LG 27.6 cu. ft. Ultra Capacity 3-Door French Door Refrigerator w/Smart Cooling®, Model # LFX28968ST will remain the same and the only thing that changes will be the color which is what those letters at the end of the model number signify. Once the size changes or a feature or other specification changes, so too will the model number. That means this LFX28968ST is only available in Smooth Black, Smooth White or Stainless Steel but only with width of 36" (actually 35 3/4"). You can visit the company site, http://www.lg.com/us/refrigerators/all-refrigerators and use the filters on there to isolate refrigerators according to their width using the Refrigerator Fit Width filter to find a refrigerator that has similar features and use the feature comparison function to find one that suites your needs then check back with Best Buy to see if they carry that model...^IFV

      Answered by LG Digital Customer Care

  • QuestionWhat are the dimensions.?

    Asked by Anna.

    • Answer The dimensions are: Height To Top Of Door Hinge: 69.75 inches Depth With Handle: 35.38 inches

      Answered by CommunityAnswer

  • Questiondoes this refrig come with in door ice maker

    Asked by Anonymous.

    • Answer yes

      Answered by vacc