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Hello there. Thank you for reaching out regarding the return policy for an open-box LG 27LQ625S-PU TV. Since return policies may vary depending on the retailer, we recommend contacting Best Buy directly for the most accurate information regarding their open-box return and exchange policies. https://www.bestbuy.com/site/lg-27-class-led-full-hd-smart-tv-with-webos-2022/6506780.p?skuId=6506780 If you need any assistance with your LG TV, please send us a private message on Social Media @LGUSSupport, and we'd be happy to help! —Renzo
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