I've read online that LG is facing a class-action lawsuit for linear compressor failure in its refrigerators. What has LG done to address the problem? Does this model still include the compressor system that many customers have identified as problematic? null

Question

GrandpaPeter · Accepted Answer

March 4, 2021 our LG fridge is not 3 years old. Repeated no cooling events over past two months, lost food, and living out of coolers in garage. Life is Good -or so says LG.. Still no cooling after two technician visits, compressor replaced, recharged system - and OMG DON"T BUY AN LG FRIDGE. Technician was very responsive and took good care -but we've since learned of all the linear compressor problems, class action lawsuit, customer complaints, and LG (Life is Good) indifference to the consumer. Married 50 years we've moved 9 times , lived in three different states - and never owned such a piece of junk in ANY appliance. OMG DON'T BUY AN LG.

Answered by GrandpaPeter 4 years ago

Chaos35 · Answer

I bought and LG back in 2016. The LC (linear compressor) failed in 2021). Lost about $400 worth of food freezer and fridge. I hve an appt for a LG repair tech to come out to fix this Friday. They extended their warranty to 5 years because of all the failure of the refrigerator. If I had to do it again, I would not buy an LG again. With the lawsuit and a known defect (they are still selling them), I would stay away from LG and stick with whirlpool or Frigidaire.

Answered by Chaos35 4 years ago

LGnomore · Answer

As far as I'm concerned, nothing. I purchased a French Door refrigerator for $2,900 on sale in June 2019 and the compressor went out xmas 2020. They scheduled an emergency repair for xmas eve. The repairman didn't show and all my holiday food went bad. Three weeks into the New Year, they came to fix it, but the repairman had to call his buddies to figure out what was wrong. They repaired it and right before Memorial Day weekend 2021, it started sparking, blew a circuit, all in a pool of water that was draining from the fridge. Once again lots of $ in food lost. LG was informed about this issue and has not reached out. This is now a safety hazard and LG says they have to repair it 2 more times before they will replace. They are a large company and aren't worried about customer satisfaction and it appears, safety.

Answered by LGnomore 3 years ago

JUMP · Answer

I bought LG refrigerator 2015. Since then, I had to replace its 'ice maker', 'compressor' and 'motherboard'.

Last time when its motherboard was replaced, it stopped running within 2 hours after the replacement. 

LG technician mad a FAKE REPORT saying that it stopped running due to an electrical issue with our outlet. What a ridiculous made-up story!! 

Now, LG Service is telling me that I need to pay for the repair after they FAILED to repair in a timely manner with its 30-day warranty!

After dealing with LG Customer Service and a lousy technician with bad attitudes, I'll never buy LG product in my life!!

Schorsch727 · Answer

My 30 month old refrigerators compressor died. LG can't fix it for 2 weeks. I lost an entire freezer and refrigerator worth of food, had to purchase a dorm size refrigerator in the interim and have to go buy ice daily because I am disabled and can't regulate my body temperature. I need to drink lots of ice water to avoid over heating and going to the hospital! I'm out over $600 and LG decided $150 is the maximum compensation even though this is a known problem!

Answered by Schorsch727 3 years ago

AngelM · Answer

I have ordered LG fridge in 2019 - big mistake. Now in 1 month 4 times technician coming on site, changed 2 compressors, now they want to come again. The app that do the diagnostics is total garbage. If you run the diagnostics on your phone and even the fridge is turned off - it will show that all is working properly. Someone need to file a class action and recall all these garbages.

Answered by AngelM 3 years ago

Jimmah · Answer

We own an LG refrigerator, model LMXC23746S/00. The compressor failed about a year ago and like the previous owner stated, we too were living out of coolers packed with bags of ice that we bought twice a day from the local convenience store. We tried like crazy to find a tech that would come out and service the issue and upon learning the manufacturer, all of them said "sorry/pass." We finally got one guy to provide a reason and he said "those compressors are garbage and LG won't honor/refund warranty claims for this part." After going toe to toe with LG, they finally agreed to replace the compressor however we learned that this was a result of closure of a class-action lawsuit over this very thing: Garbage compressors that fail after a very short service life.

It has been less than a year and the replacement compressor has, in the last week, become louder than a David Lee Roth concert. Feel the sarcasm in my voice when I say that I can't wait to argue with LG again.

JohnTheTailor · Answer

I bought an LG side by side refrigerator in 12/2018. In 4/2020 the refrigerator section was not cold as it should be. Repair guy came out and determined the top temperature sensor failed. Cost me about $250 between parts and labor. Now in 7/2021 both the refrigerator and freezer sections are warm. Same repair guy came out and said the compressor is shot. Parts and labor are covered but I'll have to take another day off work so he can replace it.

Answered by JohnTheTailor 3 years ago

Lifeisnotsogood · Answer

I to am suffering from the Linner Compressor failure.
My failure started on 12/10/2020 in Ohio. Called LG and they set me up with a incompetent repair company A&E they give you an appointment say nothing about you need to verify the appointment change the your primary phone number to a secondary phone number. My 1st appointment was set for 1/6/2021 which is today. I called the company on 12/22/2020
to try an get an appointment sooner speaking with a A&E employee that set me up for an appointment on 12/31/2020
I said that's great!! That's my B-day I will take it. I had 3 text messages from them for the 31st of December. I think to my self this employee really is trying to get me back up and running. and if you read the class action lawsuit this is the way LG words it that people owning the bad refrigerators will get priority service repairs. Going to the day of my appointment 1st window time slot passes no repair man no phone call just waiting . About an hour in to second time slot no phone call so I call A&E they inform me that because I didn't confrom my appointment on a Sunday phone call to my secondary number that some how became my first. Its a land line unable to even take text messages. Don't forget everyone of my appointment times showed up on the phone that is in my hands 90% of the time. A&E also inform me that they canceled my claim and I would need to contact LG back and restart my claim. 
This is what I really think about A&E They dont have the ability to repair this refrigerator and inorder to say on LG call list for minor repair they close out the claim as a "look how speedy we are at repair product you can trust us" I am now shopping for a new refrigerator as of 2 days ago im have trouble even finding one because of the covid shortage. Think God im in Ohio its cold and im using my garage as a refrigerator.

Answer

I boight a french door LG in 8/2020 and and on 12/22/2023 it just turned off completely. After being on the phone with customer service arguing with them to come fix it since i bought a 5 yr warranty they finally agreed. The technician (Frank) was rude but did replace the motherboard but after 2 hours we heard a pop and started smoking and turned off. I called the tech guy and he said well we cant fix it anymore because we dont know what the issue is. Gets me so mad they dont care about customer service and have to force them to validate the warranty. Im never buying LG ever again!

Answered by Anonymous 1 year ago

TimandCLC · Answer

My wife and I purchased our LG InstaView™, Door-in-Door® Refrigerator (Model: LMXC23796M; 
GR-X23GHMJM.AMTXNAO; Ser: 802KRAT14056) from Best Buy (7675 N Academy Blvd, Colorado 
Springs, CO 80920) on 1 July 2018. Its cooling system failed on 18 January 2022 at 3 ½ years (three- and 
one-half years).

As far as LG's Customer Service.  We can google "Appliance Repair, Colorado Spring" and come up with dozens of companies who have a definable history; are Trained; Licensed and bonded.  LG took 6 days to locate a company 57 miles away who did not have any identifiable history and did not do technical evaluations or repairs.  They were limited to cleaning and servicing only.

We called LG out on this, got the general lip service, appology and they said they would look for another company,  Now understand, as above, we can do this in minutes, LG has so far wasted 6 days at this point.  21 (Yes TWENTY ONE) days later LG contracts another company (this one only 20 miles away) that has NO history and can not be found of the internet and when contacted declined provided proof of training; EPA certification or insurance.  A company only one tech deep.

We are now at Day 35 without any Resolution.  Just Lip Service from LG.

If you see an LG product, have a little laugh AND WALK AWAY.

Sparky · Answer

@LGAnswers. So LG redesigned their compressors as of 2019. What was failing in the old design, and exactly what changed in the new design?

Answer

LG's answer about good customer service could not be less true. My fridge stopped cooling after four years. No one in my area would deal with LG warranty work and after contacting  LG customer service on an almost constant basis, two weeks later I have received nothing from them in the way of resolution. They have asked me for proof of purchase and received it four times. Reddit comments advise giving up and purchasing a new fridge. So frustrating!

regretfullgowner · Answer

Nothing! Dont buy LG!!! Mine broke after 3 years... food spolage and hours on the phone w customer service... idiots!! Never buy LG again.. i ended up buying a Whirlpool, cant go weeks without a fridge like they want you too.

frogman · Answer

My $1900 LG refrigerator has quit 3 times in 5 years 2 months - total food loss in 2 of the times. I personally will NEVER buy another lg (they dont deserve to be capitalized) product. lg "promised" they would get back to me in 24 hours & that was 4 dayus ago. go to he11 lg!

Eddie · Answer

Mine went warm today and all foods are bad....
Called LG and their technician will come, not sure when... Very expensive lesson

LG Digital Customer Care · Answer

The 29.5 Cu. Ft. 4-Door French Door Refrigerator with Door-in-Door and Craft Ice - PrintProof Black Stainless Steel is a 2019 model and LG updated their compressor design to prevent premature failures from occuring as of 2019 and also make it easier for service teams to replace failed compressors. At LG, customer satisfaction is paramount. LG home appliances are enjoyed by millions of Americans every day, and we’re proud that our products are recognized by industry experts for their reliability and that LG has been awarded more JD Power Awards for customer satisfaction than any other appliance manufacturer. Refrigerator service issues in the industry generally relate to cooling performance. When, on occasion, cooling system issues arise, we take good care of LG customers. In fact, LG Refrigerators are backed by a 5-year warranty on the cooling system. That means from five years from the purchase date, LG fully covers both parts and labor related to servicing the sealed system or compressor. In addition to offering this service support at no cost to the consumer on all LG refrigerators, LG models featuring a linear compressor come with an industry-leading 10-year parts warranty and five-year labor warranty. Anyone experiencing issues with their LG fridge should contact customer service at 1-800-243-0000 or visit www.lg.com/us/support...^IFV

“I've read online that LG is facing a class-action lawsuit for linear compressor failure in its refrigerators. What has LG done to address the problem? Does this model still include the compressor system that many customers have identified as problematic?”

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