Questions & Answers

Q: QuestionWe just lost all cooling. 5 years old, warranty expired after 3 years. Any idea what could cause this?

Asked 11 months ago by Anonymous.

Q: QuestionCan you elaborate on having it in inventory or not and whether I can buy it for this discounted price

Asked 4 years ago by Frank.

• A:Answer You will need to contact your local store to verify availability and pricing. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhen it says delivery unavailable for my ZIP Code does this mean I can back order the refrigerator? Or does it mean you no longer carry this model in my ZIP Code area?

Asked 4 years ago by Availability.

• A:Answer Please consult with the store directly regarding availability of products in your area. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhere can I fin this, I have looked at a ton of zip codes and can not find it, do you have a list of warehouses that have it?

Asked 4 years ago by Lisa.

• A:Answer According to the LG product page for this unit, it is discontinued (https://www.lg.com/us/refrigerators/lg-LMXS30796S-french-4-door-refrigerator). I cannot recommend where you might be able to find this specific unit. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. Thank you. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the LG - 29.7 Cu. Ft. 4-Door French InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator come in black stainless?

Asked 4 years ago by Anonymous.

• A:Answer Yes, this model is available in black stainless steel, Model #LMXS30796D. ^Daphane https://www.lg.com/us/refrigerators/lg-LMXS30796D-french-4-door-refrigerator

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhy is this not available for me to purchase at Bloomington Ind?

Asked 4 years ago by Anonymous.

• A:Answer Please consult with the local store regarding availability. We are sorry for any difficulty you have had in attempting to get this product. We are diligently working to make all appliances available for consumer purchase from authorized dealers and retailers. We apologize for any inconvenience this has caused. Thank you. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan I lock the refrigerator?

Asked 4 years ago by Crystal.

• A:Answer Only the controls

  Answered 4 years ago by PapaVerified Purchase

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Q: QuestionThe button on the instaview door is staying in pressed and and Connot separate the doors and since is only about a month since I bought it what do you suggest I do.

Asked 4 years ago by Jayflo.

• A:Answer You should call Best Buy and let them know you have an issue with the fridge. If it is still under warranty, they should replace it or send a tech out to fix. If not, then I would call LG.

  Answered 4 years ago by Chris

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Q: Questionwhat is the capacity for the ice container

Asked 5 years ago by ella.

• A:Answer The ice bucket can hold up to 3.8 pounds of ice.

  Answered 4 years ago by Chris

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Q: QuestionDoes this have wheels under it to clean under it?

Asked 5 years ago by RickW.

• A:Answer Yes it does it can be moved easily!

  Answered 5 years ago by Captainfury65Verified Purchase

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Q: QuestionDoes the Best Buy in Jackson tn have the LG French door refrigerator SKU-5736201 for purchase as open box

Asked 5 years ago by Char.

• A:Answer Probably not as the one I bought was the floor model

  Answered 4 years ago by PapaVerified Purchase

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Q: Questionwhat is the width if turn sideways without doors?

Asked 5 years ago by Desmond.

• A:Answer It is between 30 3/4” and 31”

  Answered 5 years ago by Camaro400Verified Purchase

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Q: QuestionI need my appliance repaired. How do I use the protection plan?

Asked 5 years ago by RogueIV.

• A:Answer My nickname says it all.

  Answered 5 years ago by StillwaitingVerified Purchase

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Q: QuestionIs it easy to move out to get access to the water valve?

Asked 5 years ago by Jay.

• A:Answer Hi Jay. The ENERGY STAR® Qualified LG 29.7 Cu. Ft. 4-Door French InstaView™ Door-in-Door® Smart Wi-Fi Enabled Refrigerator, Model # LMXS30976S has two front leveling legs and two small wheels in the back. It is recommended that you empty the refrigerator first before attempting to move it then tilting it back on its wheels for ease of movement...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionCan you put a whole grocery store gallon (as opposed to the narrower but taller Costco size) of milk in the instaView door?

Asked 5 years ago by Dean.

• A:Answer A standard milk gallon jug is about 5.96" x 5.96" and it will fit in the InstaView™ Door-in-Door® compartment of the ENERGY STAR® Qualified 29.7 Cu. Ft. 4-Door French InstaView™ Door-in-Door® Smart Wi-Fi Enabled Refrigerator, Model # LMXS30796S...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhere can I buy the air filter and water filter replacements?

Asked 5 years ago by sarah.

• A:Answer Hard to find but Home Depot will order them.

  Answered 3 years ago by AndyC

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Q: QuestionVery interested in a LG smart refrigerator but also concerned with the recent issues with the compressor not lasting 3 years. Has this issue been resolved because I don’t want to be shelling out thousands on another fridge in a year to 3 years?

Asked 5 years ago by Purchafridgesoon.

• A:Answer Any issues with the compressor on any of our refrigerators are resolved when the issues are reported...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs this refrigerator fingerprint proof?

Asked 5 years ago by JuniorM.

• A:Answer No, the LMXS30796S is not fingerprint proof. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionHow to connect WiFi for this?

Asked 5 years ago by Suhongphan.

• A:Answer Instructions for connecting the refrigerator to the SmartThinQ application can be found in the owner's manual beginning on page 31. https://www.lg.com/us/support/product/lg-LMXS30796S.ASTCNA0 ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs this model have PrintProof finish ?

Asked 5 years ago by Mel.

• A:Answer The stainless is not “print proof”. In fact, it’s actually hard to keep the wipe marks from appearing on the finish after you cleaned it or wipe it down.

  Answered 5 years ago by LGOwner

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