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Questions & Answers

Your price for this item is $2,799.99
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Page Showing 1-13 of 13 questions
  • QuestionFollowing up on my venting of the dryer question, can the condensate be set up to drain into the washing machine sanitary drain?

    Asked by Chip.

    • Answer Yes, It's setup to do that. Everything you will need comes with the tower. I had the Geek Squad install mine. Took about 30 minutes from start to finish. Considering its size I would suggest you doing the same. It's heavy.

      Answered by Anonymous

  • QuestionHow much space behind a wall does the Ventless version need?

    Asked by Pirate456.

    • Answer Hi there, thank you for your question! We understand you're asking about the space required behind the wall for the ventless version of the LG WKHC252HBA WashTower™. For the ventless dryer design, the unit requires a minimum clearance of 1 inch at the rear to ensure proper airflow and functionality. https://www.lg.com/us/washers-dryers/lg-wkhc252hba-washtower#pdp_specs If you have more specific installation questions or need further assistance, please feel free to send us a private message on Social Media @LGUSSupport. We’re happy to guide you through the process! —Renzo

      Answered by LG Digital Customer Care

  • QuestionHi, Are these two separate units or is it one unit with both the washer and dryer? My concern is if one breaks (washer or dryer) then does the whole unit have to be replaced or can you purchase separately the washer or dryer? Thank you.

    Asked by Stacey.

    • Answer Hi there, Stacey. The LG WashTower™ Model # WKHC252HBA is a single unit that combines both the washer and dryer in a vertical design. The washer and dryer are integrated, meaning they are part of the same unit and cannot be separated for individual repair or replacement. If either the washer or the dryer breaks down, the entire unit would typically need to be serviced or replaced, as they function together as one. https://www.lg.com/us/washers-dryers/lg-wkhc252hba-washtower#pdp_specs For any further assistance or service, feel free to reach out to @LGUSSupport on social media. We’re always here to help! —Renzo

      Answered by LG Digital Customer Care

  • QuestionI will be purchasing this unit for my apartment. I have to have a 240V plug installed to support the dryer. What kind of 240V plug should I have installed? 3-prong, 4-prong? Is there a picture or common industry name I can give to the electrician?

    Asked by Ventless.

    • Answer I purchased from Best Buy. I spoke with and agent there before my purchase and they confirmed it can be either the 3-prong or the 4-prong.

      Answered by MarybethA

  • QuestionI'm unclear on the venting of this dryer. The dryer is noted as a "ventless", but the additional information says that a venting kit is available. Can this dryer be made to vent to the outdoors? If so, where can we get the venting kit? Thank you.

    Asked by Chip.

    • Answer Hello, Chip. Thanks for your question. The WKHC252HWA is a ventless dryer, which means it doesn't need an outside vent. It uses condensation drying to take moisture out of clothes. In ventless dryers, moisture is collected in a tank or drained through a hose instead of going outside. The venting kit mentioned is likely an optional kit that lets you drain the water from drying directly into a floor drain, so you don’t have to empty the tank yourself. This doesn’t change the dryer into a regular vented dryer; it just makes it easier to deal with the moisture. As for venting it outside, ventless dryers like the WKHC252HWA are made to work without outdoor venting, so you can't change it to a vented model. The venting kit is only for draining, not for venting air outside. If you want more info about the venting kit or other installation options, feel free to message us on Social Media @LGUSSupport, and we’ll be glad to help you. Thanks for reaching out!^Con

      Answered by LG Digital Customer Care

  • QuestionHow does this come in the packing is it two separate boxes or one long package?

    Asked by Packing.

    • Answer Hi there! Thank you for reaching out about the LG WashTower™ Model WKHC252HWA. We understand that packaging can be a concern when receiving large appliances. The LG WashTower typically comes in one long package that contains both the washer and dryer units. This design is intended to make installation easier and more efficient. https://www.lg.com/us/washers-dryers/lg-wkhc252hwa-washtower#pdp_specs If you have any further questions or need assistance with anything else, please feel free to send us a private message at @LGUSSupport. We're here to help! —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs there a workaround if not direct support?

    Asked by earphone.

    • Answer Hi there. Thank you for reaching out and sharing your concern about the LG WKHC252HBA. We understand that you're looking for a possible workaround or direct support for your unit. To assist you, we recommend checking that the Wi-Fi is connected properly for SmartThinQ features and ensuring the software is up-to-date by using the LG ThinQ app. If you're still experiencing issues, we'd like to assist further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore additional solutions. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan this unit be installed in a garage seating? I can't find the suggested ambient operating temperatures. If possible to get suggested temperature for installation and operation for this model.

    Asked by Gringo.

    • Answer Hi there! Yes, as long as the garage maintains a temperature within the range of 41-95 ℉. This is the operating temperature range for this WashTower. If you have further questions, please reach out to us on social media at the handle (@LGUSSupport)! ^Chris

      Answered by LG Digital Customer Care

  • QuestionThe above unit is qualified for a fla energy rebate yes

    Asked by Anonymous.

    • Answer Thank you for your interest in the LG WashTower. The LG WKHC252HBA WashTower model does appear to qualify for the Florida sales tax exemption on ENERGY STAR appliances. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKHC252HBA.ABLEEUS. ^Cris

      Answered by LG Digital Customer Care

  • QuestionWhat side are the doors hinged, can they be reversed?

    Asked by Albert.

    • Answer Hello there, Albert. Thank you for your question. The doors of the LG WKHC252HWA WashTower are hinged on the right side and are not reversible. This means that the doors cannot be adjusted to open from the left side. https://www.lg.com/us/washers-dryers/lg-wkhc252hwa-washtower#pdp_specs We understand your situation, and if you need further assistance or have any other questions, please feel free to send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further. We appreciate your patience! —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhat does this mean being that the add ons with this unit includes vent installation kit?

    Asked by JayV.

    • Answer Hey there! The "add on" notation means you can include it as an "add on." However, this WKHC252HBA does not come with a vent installation kit. If you require a vent installation kit, it can be purchased separately from a local home improvement retailer. Please feel free to reach out if you have any other questions. ^Anthony

      Answered by LG Digital Customer Care

  • QuestionDoes this tower need a dryer cord or does it run on 110v

    Asked by Anonymous.

    • Answer Hi there! Thank you for your question about the WKHC252HWA WashTower. This model is an all-in-one washer and dryer unit. For the dryer, it typically requires a 240V outlet with a compatible dryer cord, as most electric dryers need 240V to operate efficiently. The washer portion of the unit usually runs on 110V. For more specific installation details or if you need further clarification, please feel free to send us a private message on Social Media @LGUSSupport. We’d be happy to assist you in ensuring the proper setup for your unit. Thank you for your inquiry! —Avril

      Answered by LG Digital Customer Care

  • QuestionIs there a quick option to refresh and remove wrinkles from clothing that was in a drawer or closet?

    Asked by Ohana4ever.

    • Answer The "Wrinkle Care" option in a dryer allows for the tumbling of the load periodically for up to 2 hours after the selected cycle, or until the door is opened. This feature is designed to prevent wrinkles when the user is unable to remove items from the dryer immediately. `Al

      Answered by LG Digital Customer Care