Questions & Answers

Q: Questioni have a roku ultra that says: For 4K/HDR you will need 4K/HDR content and a compatible 4K/HDR TV, Premium High Speed HDM Cable, HDCP 2.2 HDMI port and a wired or wireless router". My question is: does this TV have a HDCP 2.2. HDMI port?? Thank you.

Asked 5 years ago by tooey.

• A:Answer All three of the HDMI ports on the LG - 55" Class - LED - UM6910PUC Series - 2160p - Smart - 4K UHD TV with HDR, Model # 55UM6910PUC are HDCP 2.2 compliant...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionI lost the remote. What is the model number of the remote and where can I purchase one?

Asked 4 years ago by Anonymous.

• A:Answer The standard remote control, Part # AGF76631076, for the LG 55 Inch Class 4K HDR Smart LED TV (54.6'' Diag), Model # 55UM6910PUC can be ordered through the company site at https://www.lg.com/us/tv-audio-video-accessories/lg-AGF76631064-tv-remote-contol?bvstate=pg:3/ct:r or you can order it from our LG Authorized Parts Distributor Affiliate, Encompass Simply Parts, (800) 432-8542, https://encompass.com ...^IFV

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWill this TV play videos loaded on a USB thumb drive?

Asked 5 years ago by Angler52.

• A:Answer Hi Angler52. The LG 55 Inch Class 4K HDR Smart LED TV (54.6'' Diag), Model # 55UM6910PUC will play videos stored on a USB Flash Drive or USB HDD. You should only use USB storage devices formatted with the FAT32 or NTFS file system provided by Windows OS and it is recommended that you use an external USB HDD with a rated voltage of 5V or less and a rated current of 500 mA or less, and a commended that you use a commended that you use a USB stick of 32GB or less or a USB HDD of 2TB or less...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionCan I watch APPLE TV on this TV? And can I use my FIRESTICK on it?

Asked 5 years ago by Globug.

• A:Answer The LG 55 Inch Class 4K HDR Smart LED TV (54.6'' Diag), Model # 55UM6910PUC supports AirPlay 2. The Apple TV app is coming to our platform in the future. In the meantime, customers with AirPlay 2-enabled LG smart TVs can play Apple TV+ original shows and movies from the Apple TV app on iPhone, iPad, iPod touch or Mac directly to their smart TVs. A Firestick can be connected to the TV using a HDMI input. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionCan I mount this tv on my harbour freight model # 63155 up to 130 lbs, 30 to 80 in, VESA compliance 100/100 600/400 wall mount that I have already have installed? Thank you.

Asked 5 years ago by Moises.

• A:Answer The 55UM6910PUC is compatible with mounts that use the VESA pattern 300 x 300. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the difference between a LG 55" Class 4K UHD 2160p LED Smart TV With HDR 55UM6910PUC ans and a LG - 55" Class - LED - UM7300PUA Series - 2160p - Smart - 4K UHD TV with HDR

Asked 5 years ago by Anonymous.

• A:Answer The difference is that the LG 55 inch Class 4K Smart UHD TV w/AI ThinQ® (54.6'' Diag), Model # 55UM7300PUA is a Bluetooth (ver. 5.0) enabled TV, it comes with an LG Magic Remote as an included accessory, it has built-in Alexa and Google Assistant and it has Intelligent Voice Recognition and features LG's ThinQ® AI technology...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: Questiondoes it come with a manual and is it easy to setup?

Asked 5 years ago by Fred.

• A:Answer Quick set up manual included. Manual available on settings on tv or online.

  Answered 5 years ago by Grunt

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Q: QuestionDoes this tv have Apple TV installed yet? The specifications says it does.

Asked 4 years ago by Dani.

• A:Answer Yes,all we had to do was create a password

  Answered 4 years ago by StewVerified Purchase

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Q: Questioncan I watch Disney+?

Asked 5 years ago by AABBSAT.

• A:Answer Yes. We watch Disney plus in our new TV. I think we pay 6 dollars a month

  Answered 5 years ago by JRDadVerified Purchase

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Q: QuestionWhich bluetooth adapter is best for use with the LG 55UM6910PUC? Which type of audio output does this model have?

Asked 5 years ago by mc05309.

• A:Answer The LG 55 Inch Class 4K HDR Smart LED TV (54.6'' Diag), Model # 55UM6910PUC does not support Bluetooth. The audio outputs are HDMI ARC and optical. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionCan you buy a tv stand/holder with varying heights for the tv?

Asked 5 years ago by Vance.

• A:Answer LG does not manufacture a TV Stand/Holder with varying heights for the LG 55 Inch Class 4K HDR Smart LED TV (54.6'' Diag), Model # 55UM6910PUC, but you can search online to see if there are any that can be used with the TV. The TV has a VESA Wall Mount Interface Patter (aka VESA Mountng Bolt Hole Patter) of 300 x 300 which guarantees that is there is any Stand/Holder that is VESA Compliant that supports that pattern, can be used with the TV. You can also use a full motion VESA Compliant Wall Mount that supports that same pattern that you can adjust the height for as an alternative...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs the TV wireless network compatible?

Asked 5 years ago by Jim.

• A:Answer If you're referring to WiFi capabilities, then yes.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionHow is the sound quality? Is it loud? Can you hear the bass or treble well? Not expecting much. Just hoping the sound works well. Rather than sounding tinny.

Asked 5 years ago by JoelBeBadd.

• A:Answer Hi JoelBeBadd. The perception of how loud or how quiet something is is subjective and what one person may perceive as being loud may not be as loud to another person. How loud the LG 55 Inch Class 4K HDR Smart LED TV (54.6'' Diag), Model # 55UM6910PUC is will also depend on how close to the TV you will be sitting. As you are aware from your own experiences, the perception of how loud something is diminishes with increasing distance. It will also depend on whether your floors are carpeted or bare and on the furniture that you have in the room that the TV is installed in or if you have heavy drapes or not. The TV features a 2.0 Channel 20W Speaker System. You can select the most suitable sound mode for each genre (Standard, Cinema, Clear Voice III, Sports/Soccer, Music or Game), and you can set the desired sound by adjusting the equalizer directly. (100Hz / 300Hz / 1kHz / 3kHz / 10kHz)...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionCan I use my Roku2 via an HDMI cord plugged into this TV?

Asked 5 years ago by RachelT.

• A:Answer Yes, a Roku device can be connected to the TV via HDMI. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this TV work overseas on 220-240 Voltage ?

Asked 5 years ago by BOBKAY.

• A:Answer The LG 55 Inch Class 4K HDR Smart LED TV (54.6'' Diag), Model # 55UM6910PUC has a power rating of 120 VAC, 50/60Hz, but the power is not the issue because you can get a step down transformer (converter) and an adapter for the Type A plug on the TV that is designed for Type A sockets used in the U.S. Different countries overseas will use different types of sockets. What will be an issue is the built-in tuners in the TV. This TV features three built-in tuners, an ATSC tuner, an NTSC tuner and a QAM tuner that are compatible with the television broadcast systems used in the U.S. which are not compatible with the systems used overseas...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionI have an Xbox one x and wanted to be able to play games 4K @ 120hz but it is not available. I looked into it and you need an hdmi 2.1 capable which is compatible with the Xbox one x. So my question is does this tv support hdmi 2.1?

Asked 5 years ago by Joe4871.

• A:Answer Yes, it supports hdmi 2.1

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs LG TV model 55UM6910PUC, compatible with the magic remote?

Asked 5 years ago by Sentry.

• A:Answer No, the 55UM6910PUC is not compatible with a magic remote. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionHi. Here in my country we use 127vac/50hz. Will this tv work without a transformer? Thanks.

Asked 5 years ago by Paul.

• A:Answer Hello, this TV is manufactured for use in the USA and does require 120Vac for optimal operation, however, the TV can withstand up to 240Vac with an adapter if needed. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhat are the dimensions

Asked 5 years ago by Anonymous.

• A:Answer The legs on the 55UM6910PUC have a width of 44.4". The TV with the stand has the following dimensions: (WxHxD) 49.1" x 30.8" x 9.3". ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionHow can I updates the browser to version 89 or higher?

Asked 2 years ago by Moose.