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Page Showing 1-19 of 19 questions
  • Questiondoes this model have the newest processer that LG advertises

    Asked by HDGUY.

    • Answer The OLED65E9PUA has the LG α9 Gen 2 Intelligent Processor. ^CP

      Answered by LG Digital Customer Care

  • QuestionHow does this tv deal with a room with lots of light

    Asked by Matt.

    • Answer Not very well. I have to have the blinds down. Otherwise the light and whatever is outside your windows will reflect in the TV. If you mount it on the wall, you might be able to alleviate the problem.

      Answered by MDCA

  • QuestionIs this LGOLED65E9PUA dual voltage? Can I plug it in to a 220 socket without killing it?

    Asked by RummieH.

    • Answer Hi RummieH. Your question is a twofold question. Firstly, the LG E9 Glass 65 inch Class 4K Smart OLED TV w/AI ThinQ® (64.5'' Diag), Model # OLED65E9PUA is not a dual voltage TV. It has a power requirement of 120 VAC, 50/60Hz. Secondly, it can be plugged into a 220-240V outlet if you use a step down transformer, however, it will not receive TV broadcasts abroad from countries that do not use the same television broadcast standards as those used in the U.S. The TV has three built-in tuners (ATSC, NTSC, and QAM) that are not compatible with the systems used abroad...^IFV

      Answered by LG Digital Customer Care

  • QuestionDoes the LG OLED 65" E9 come with the 2.1 HDMI cables?

    Asked by Drew.

    • Answer HDMI cables are not included accessories with the LG E9 Glass 65 inch Class 4K Smart OLED TV w/AI ThinQ® (64.5'' Diag), Model # OLED65E9PUA ro with any of our other OLED TVs...^IFV

      Answered by LG Digital Customer Care

  • QuestionCan you Direct Connect a computer and utilize a computer with this TV as a Monitor, as well? when it's not being utilized for streaming through cable or other functions? What type of Graphics/ Refresh/ Gaming capabilities would it have?

    Asked by John.

    • Answer Refresh rate is an LED LCD specification. OLEDs have a native 120 Hertz panel and have a refresh rate of as low as 0.001 ms which for reference is around 1,000 times faster that a standard LED LCD panel. A computer can be connected to the TV if the computer has a HDMI output. ^CP

      Answered by LG Digital Customer Care

  • QuestionHow is the sound? Is it muffled or clear?

    Asked by Clarkster.

    • Answer Muffled

      Answered by Anonymous

  • QuestionIS THERE A SPECIAL WALL MOUNT FOR THIS TV

    Asked by Anonymous.

    • Answer Purchased wall mount at Best Buy, there were a few to choose from

      Answered by paladino

  • QuestionHow many watts and amps does this TV draw?

    Asked by Anonymous.

    • Answer Based on five hours use per day, the LG E9 Glass 65 inch Class 4K Smart OLED TV w/AI ThinQ® (64.5'' Diag), Model # OLED65E9PUA Energy Guide lists the Estimated Yearly Electricity Use for the TV as 256 kWH. It has a power consumption of 480W...^IFV

      Answered by LG Digital Customer Care

  • QuestionC9 VS E9 whats the differance

    Asked by Thomas.

    • Answer https://www.rtings.com/tv/tools/compare/lg-c9-vs-lg-e9/802/907 E9 has better sound/ more and better built-in speakers, and due to pricing difference probably a bit better quality control for panel variance. Didn't test the C9 but I have never been impressed by a tv's speakers before this one, particularly even it's bass is decent, for tv speakers, which is uncommon.

      Answered by Augustus

  • QuestionWhat are the dimensions of this TV?

    Asked by Randy.

    • Answer The OLED65E9PUA has the following dimensions: with Stand (WxHxD) 57" x 34.5" x 8.7", without Stand (WxHxD) 57" x 34.5" x 2". ^CP

      Answered by LG Digital Customer Care

  • QuestionThe 77inch and the 65inch E9 have 4.2 in common what is it?

    Asked by Anonymous.

    • Answer A side by side comparison can be made here: http://www.lg.com/us/compare/compare.lg?category=/us/tvs this shows all the differences between the two models. ^CP

      Answered by LG Digital Customer Care

  • QuestionIs this available to hook up with 220v 60hz input power supply ?

    Asked by Sparkydc.

    • Answer The LG E9 Glass 65 inch Class 4K Smart OLED TV w/AI ThinQ® (64.5'' Diag), Model # OLED65E9PUA is only available as a 120 VAC, 50/60Hz power rated television...^IFV

      Answered by LG Digital Customer Care

  • Questiondoes this have a glass screen

    Asked by dw56.

    • Answer The LG E9 Glass 65 inch Class 4K Smart OLED TV w/AI ThinQ® (64.5'' Diag), Model # OLED65E9PUA is a Glass Design TV and the screen is glass...^IFV

      Answered by LG Digital Customer Care

  • QuestionWhat is the exact distance from the lower VESA screw holes to the bottom TV bezel? i.e., If the TV is to be wall mounted, how much clearance below the bottom VESA screws is needed?

    Asked by Anonymous.

    • Answer There is approximately 4 inches from the bottom of the TV to the bottom screw hole. If you have additional questions, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/

      Answered by LG Digital Customer Care

  • Questionwhens the 55" model coming to best buy?

    Asked by tvguy.

    • Answer Thank you for reaching out. For best assistance with your inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP

      Answered by LG Digital Customer Care

  • QuestionIs this TV equipped with an ATSC 3.0 Tuner?

    Asked by Daver1069.

    • Answer Hi Daver1069. The LG E9 Glass 65 inch Class 4K Smart OLED TV w/AI ThinQ® (64.5'' Diag), Model # OLED65E9PUA nor any of our 2019 LG OLED TVs have the hardware to support the NEXTGEN TV (ATSC 3.0) tuner built-in. There are six 2020 models that have the hardware built-in to support the NEXTGEN TV (ATSC 3.0) tuner and will require a software update to activate the hardware. The software update will be automatically pushed out later this year.Please check with your local networks to determine when they will begin any NEXTGEN services as well since this will also be a staged rollout. The six 2020 models that will support this feature are the GX or Gallery Series (55-, 65-, and 77-inch sizes), WX or Wallpaper series (65- and 77-inch sizes), and the 8K ZX (88-inch size)...^IFV

      Answered by LG Digital Customer Care

  • QuestionIs bestbuy ever going to carry the 55” LG E9 model? You have the 65” model but the 55” has been available from LG for some time now too.

    Asked by NerV.

    • Answer Thank you for reaching out. For best assistance with your inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP

      Answered by LG Digital Customer Care

  • QuestionCan I use a wireless headset with this tv?

    Asked by Papa.

    • Answer The LG E9 Glass 65 inch Class 4K Smart OLED TV w/AI ThinQ® (64.5'' Diag), Model # OLED65E9PUA is a Bluetooth (ver. 5.0) enabled TV...^IFV

      Answered by LG Digital Customer Care

  • QuestionWhat are the dimensions of the stand that comes with the OLED65E9PUA? What does it look like? Thanks.

    Asked by Greg.

    • Answer The listed height for the LG E9 Glass 55 inch Class 4K Smart OLED TV w/AI ThinQ® (54.6'' Diag), Model # OLED55E9PUA with and without the stand is listed as being the same because it features a glass front bezel that extends beyond the screen to rest on whatever surface you set the TV on. The stand is a large counterweight that attaches the bottom of the TV and holds it upright. The OLED65E9PUA has the following dimensions: with Stand (WxHxD) 57" x 34.5" x 8.7". ^CP

      Answered by LG Digital Customer Care