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Hi there, Corina! Thank you for sharing your experience with your OLED83B4PUA. We understand your concern, so we'd like to assist you further. To improve performance, try restarting both your TV and modem/router. You can also check if your TV’s firmware is up to date by going to Settings > All Settings > Support > Software Update. You may access this link related to your concern:https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535 Please send us a private message on Social Media @LGUSSupport, and our team will be happy to explore more solutions tailored to your situation. We appreciate your patience. —Avril
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