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  • QuestionHi, My lg stanbyme 27art10 monitor's mount has broken where it attaches to the monitor. How do I go about getting a replacement? Thanks!

    Asked by stanbyme27art10.

    • Answer Hi there. Thank you for sharing your experience with your 27ART10AKPL StandbyMe monitor. We understand your situation and recognize how important it is to have your monitor functioning perfectly. As a troubleshooting step, please ensure that the mount’s attachment area is free of any debris and that there are no loose screws or obvious signs of misalignment that could be addressed with a quick adjustment. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs Please send us a private message on Social Media @LGUSSupport so our team can review your request and help locate the proper replacement part number for your monitor’s mount. We’re here to support you every step of the way. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan I turn off the speakers and use my Work’s I Pods ?

    Asked by John.

    • Answer Hi there, John. Thank you for sharing your experience with us. We understand your situation regarding your LG 27ART10AKPL lifestyle screen and your query about using your Work’s iPods instead of the built-in speakers. One troubleshooting step you might consider is navigating to the sound settings on your unit to disable the built-in speakers and then checking the Bluetooth settings to see if your iPods can be paired for audio playback. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions tailored to your setup. We appreciate your patience and look forward to assisting you further. —Renzo

      Answered by LG Digital Customer Care

  • QuestionI have Comcast’s can I watch shows I taped on it

    Asked by Susan.

    • Answer Hello, Susan. If you taped shows or TV programming on Comcast, then you must have a DVR that you can connect to the HDMI input on the LG StanbyME 27” Class LED Full HD Smart webOS Touch Screen (2022), Model # 27ART10AKPL to watch your taped shows and programming...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCan I watch tv shows on this tv

    Asked by Susan.

    • Answer Hi, Susan. Thank you for your question. Yes, with the LG StanbyME (27ART10AKPL) model, you can watch TV shows by connecting to various streaming services like Netflix, Hulu, or YouTube, depending on the available apps. It’s a versatile device with built-in functionality to stream content, so you can enjoy your favorite shows directly from the TV. For more information about the product, you may visit https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen. If you need more help setting it up or have any other questions, feel free to reach out to us via private message on social media @LGUSSupport. We’re happy to assist you. ^Juvy

      Answered by LG Digital Customer Care

  • QuestionIs the LG able to use Google Sheets,Docs,etc? I also want to know if there's like a option to draw on with a pen and eraser. I would mainly use this as more of a presentation board. Thank You!

    Asked by Google.

    • Answer Hello there! Thank you for reaching out to us. We understand you're considering the LG 27ART10AKPL Lifestyle Screen for presentations and want to know about its compatibility with Google Sheets, Docs, and other apps, as well as its drawing capabilities. Regarding your question about using Google Sheets, Docs, etc., the LG 27ART10AKPL features a full web browser and access to the LG App Store, which means you can access Google Sheets, Docs, and other web-based apps directly through the browser. For full functionality, you might need to ensure you're logged into your Google account for seamless access to your documents. As for drawing with a pen and eraser, this model doesn't have a built-in feature for pen-based input directly on the screen. However, you can explore apps and software that allow you to draw on the screen using your smartphone or tablet as a tool through the LG ThinQ® Smart Technology or connect an external device that supports pen-based input for annotation during presentations. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs Please send us a private message on Social Media @LGUSSupport if you need any additional information or further assistance. We'd be happy to help! —Renzo

      Answered by LG Digital Customer Care

  • QuestionCould I use this in my classroom as a mini interactive display? I would like to use it with a document camera to model via the HDMI cord. Is this possible?

    Asked by Pec8824.

    • Answer Hello, Pec8824. If your document camera connects via HDMI, the LG StanbyME 27" Rollable Smart Touch Screen with 3hr Battery, Model # 27ART10AKPL has an HDMI input you can connect it to...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCan I use with a DVD player for movies

    Asked by Fisher.

    • Answer Hello there, Fisher. Thank you for reaching out about your LG 27ART10AKPL Lifestyle Screen. We understand your situation and want to ensure you have the best experience possible. Yes, you can connect a DVD player to your unit for watching movies. The screen features an HDMI input on the back panel, which supports most modern DVD players that output via HDMI. As a troubleshooting step, please verify that your DVD player is set to output video through its HDMI port and that you're using a compatible HDMI cable. If your DVD player uses older connection types such as composite or component outputs, you may need an appropriate adapter or converter to connect it to the HDMI input on your LG screen. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs For any further assistance or if you encounter any connectivity issues, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience and are here to support you every step of the way. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWe want to use the stand by me for a interactive digital sign board, does it come with software or do you have a recommendation to make this work in that capacity?

    Asked by FLC.

    • Answer Hi there. Thank you for sharing your experience with us. We understand your situation and appreciate your interest in using your LG 27ART10AKPL Lifestyle Screen as an interactive digital sign board. Currently, the unit runs on webOS 6.0 and comes with a variety of pre-installed features, including access to LG Channels, Netflix, Prime Video, and more. However, it does not include dedicated interactive digital signage software out of the box. As a troubleshooting step, we recommend checking the LG Content Store (App Store) available on your screen. There, you may find third-party applications or compatible interactive digital signage solutions that could enhance the functionality of your unit. Additionally, you might consider connecting an external digital signage player via the HDMI input, which can offer more tailored software options designed specifically for interactive applications. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs For further assistance and to explore possible solutions tailored to your needs, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help you get everything set up. We appreciate your patience and are here to support you every step of the way. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhat’s the measurement?

    Asked by Danniel.

    • Answer Hello there, Danniel. Thank you for your question. The dimensions of the LG 27ART10AKPL Lifestyle Screen are as follows: With Stand: 24.4" (H) x 49.8" (W, max) / 41.9" (W, min) x 15.6" (D) Without Stand: 24.4" (H) x 14.2" (W) x 1.2" (D) https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs We understand your need for precise measurements and hope this helps! If you need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionHow do I purchase a new remote control?

    Asked by MP01.

    • Answer Hi there! We understand that you are looking to purchase a new remote control for your LG 27ART10AKPL (Lifestyle Screen), we’ve got you covered. You can easily get the remote AKB76039308 from LG Parts by following this link: LG Remote AKB76039308 https://lgparts.com/products/akb76039308?_pos=1&_sid=e5706185e&_ss=r. If you need any assistance, feel free to ask! You can also reach us directly at @LGUSSupport on Social Media. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan we use it for signage and commercial purpose

    Asked by Anonymous.

    • Answer Hi. The LG StanbyME 27" Rollable Smart Touch Screen with 3hr Battery, Model # 27ART10AKPL, is a consumer product not intended for signage or commercial purposes. Any damage resulting in using it in a manner that is not consistent with its intended use as described in the manual would void the warranty. We have a lineup of Signage and Commercial displays that you can review at https://www.lg.com/us/business/digital-signage...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCan you use this with a fire stick

    Asked by Anonymous.

    • Answer Hello there! Thank you for reaching out. We understand you're asking if the LG 27ART10AKPL Lifestyle Screen is compatible with a Fire Stick. Yes, you can use the LG 27ART10AKPL Lifestyle Screen with an Amazon Fire Stick. The unit has an HDMI input (HDCP 2.2), which is the standard for connecting devices like a Fire Stick. Simply plug the Fire Stick into the HDMI port, and you should be able to stream content through the webOS interface or by using the Fire Stick's interface. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs If you have any further questions or need additional assistance, please send us a private message on Social Media @LGUSSupport, and we'll be happy to assist you! We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWill I be able to plug in a DVD player to this (HDMI) and play DVDs?

    Asked by Holly.

    • Answer Hello there, Holly. Thanks for reaching out. We understand you're wondering whether you can plug in a DVD player to the LG 27ART10AKPL Lifestyle Screen via HDMI and play DVDs. Yes, you can connect your DVD player to the LG 27ART10AKPL through the HDMI input. Once connected, the screen should display the video output from the DVD player, allowing you to play DVDs. Just ensure that the DVD player is set up correctly and connected to the HDMI port. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs Feel free to reach out to us on social media @LGUSSupport if you have any further questions! —Renzo

      Answered by LG Digital Customer Care

  • QuestionI’m looking for extra screws needed to connect and secure the pole to the base. Could you let me know where I can get them and what type they are?

    Asked by Joon.

    • Answer Hi there, Joon. Thank you for reaching out and for your interest in the LG 27ART10AKPL Lifestyle Screen. We understand your need for extra screws to connect and secure the pole to the base. To ensure we provide the correct screws for your unit, we recommend contacting us directly via private message on social media @LGUSSupport. Our team will be more than happy to assist you with the right specifications and guide you on where to obtain them. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs We appreciate your patience and look forward to helping you! —Renzo

      Answered by LG Digital Customer Care

  • Questiondoes it come with a remote

    Asked by Anonymous.

    • Answer Yes it does!

      Answered by AngelaP

  • QuestionCan I connect my Verizon router for cable access?

    Asked by Anonymous.

    • Answer Hi there! Thank you for your interest in the LG 27ART10AKPL Lifestyle Screen. This model is designed to deliver a seamless viewing experience with Wi-Fi Certified 802.11ac and an HDMI input for versatile connectivity. To access cable TV through your Verizon router, you can connect a cable box to the TV using the HDMI port on the back of the unit. This setup allows you to enjoy cable programming. However, please note that the TV itself does not include a built-in coaxial input (RF port) for direct cable connection without a cable box. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs If you need further assistance or have additional questions, feel free to send us a private message on social media @LGUSSupport, and we’d be happy to help! —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan this be wall mounted?

    Asked by Anonymous.

    • Answer Yes but not being wallmounted is the whole point of the tv. Rolling it around

      Answered by AngelaP

  • QuestionI didn't receive the user manual and controller?

    Asked by Nick0801D.

    • Answer Hi there, Nick. Thank you for choosing the LG 27ART10AKPL Lifestyle Screen! We understand how important it is to have all the necessary accessories included with your purchase. This model should come with a remote control, remote control batteries, power cable, quick start guide, and an e-manual. If any of these items are missing, we recommend reaching out to the BestBuy directly where you purchased the product or contacting us directly for assistance. https://www.bestbuy.com/site/lg-stanbyme-27-class-led-full-hd-smart-webos-touch-screen-2022/6525168.p?skuId=6525168 Please send us a private message on social media @LGUSSupport, and we’ll be happy to help resolve this for you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDid anyone use this to travel to events? I want to know what you used to put it in to travel.

    Asked by NIV2024.

    • Answer Hello there, thank you for reaching out! We understand that you're interested in traveling with your LG 27ART10AKPL lifestyle screen to events. This model is portable but does come with a size and weight that may require extra care when traveling. Based on your needs, many users recommend using a padded carrying case or a large travel bag with sturdy protection to secure the display during transit. Be sure to choose one that can accommodate the screen's dimensions (24.4" x 14.2" x 1.2" without the stand) and provides sufficient cushioning to protect it from bumps or drops. Additionally, if you're using the stand, consider removing it before traveling to reduce the overall size and weight of the package. https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs Please send us a private message on Social Media @LGUSSupport if you'd like more specific recommendations on cases or other accessories. We’re here to assist you and explore any further solutions. We appreciate your patience! —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan it be used while plugged in and battery charging? Can it be used if the battery is dead and you directly plug in to wall?

    Asked by Z.

    • Answer Yes

      Answered by AngelaP