A:AnswerThat is correct. Pressing the button will connect you with their call center. There is a speaker and microphone in the unit itself so you can talk back and forward without a phone or a base unit. That being said, we have had two defective units that would not charge or operate properly. We are abandoning Lively for another service. A friend has had a system for a number of years with great success. Perhaps their manufacturing is slipping.
A:AnswerWhen you activate the device you will set up an emergency profile. It allows you to invite family and friends to connect with a link for their app. If urgent response is called it will notify your family via the app.
A:AnswerThank you for your interest in our Lively Mobile Plus! The Lively Mobile Plus only works within the United States and is not available outside of the continental US. For more details on this device, please visit the Support page of our website.
A:AnswerGreat question. The Lively Mobile Plus only lets you know that while charging the device, the Fall Detection is not available. You can still press the button for assistance, but it cannot detect a fall while in the charging cradle.
