“My MX Master 3S stopped working; I have had it for about 2 months. I tried charging it, tried the different buttons on the bottom, but it seems completely dead; is it done already?”
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Why ask this question on the Best Buy site for the product? Contact Logitech--the device is covered by warranty if you have only had it for 2 months (10 months based on when I am answering the question). Logitech has pretty good warranty service.
Sorry, there was a problem. Please try again later.Same problem. I turn off and on Bluetooth. This is just not a good mouse.
Sorry, there was a problem. Please try again later.I don't think so. You can try directly connect it to the computer with USB-C. then see the colors. Also make sure to remove it completely from your PC and add it back again. last line of defense, contact Logitech directly. they will send you a replacement. they did that for me when I got problem with the infinite scroller. you need to send them a video of the mouse not working.
Sorry, there was a problem. Please try again later.It's frustrating when your trusty mouse suddenly stops working. That's unexpected! In order to help you effectively, please provide your information to our support team via email at [email protected] with your - Name: - Email Address: - Country: - Product Name: - Brief description of issue:
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