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Hello May, It sounds like you either have a loose connection or you're plugged into the wrong 3.5mm jack. Make sure that all your connections are secure and then be sure that your plugged into the headphone jack and not the microphone jack. If the sound is still distorted, adjust the volume on both the speakers and your audio source and/or adjust the tone button on the right speaker. Hope that this helped, if not, here's a link to the product support page for the Z200: https://support.logi.com/hc/en-us/articles/360025341433--FAQ-Multimedia-Speakers-Z200. You can get on a live chat that can help you further. Have a great day! - Richard from Logitech
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