Questions & Answers

Q: QuestionWhat is the duration of the manufacturer's warranty coverage for parts and labor on these hearing aids?

• A:Answer The manufacturer's warranty coverage for parts and labor on the OTC Engage Premium Hearing Aids Android by Lucid Hearing lasts for 1 year.

Q: QuestionCan I personalize the sound settings of the hearing aids using the LucidShape feature in the app?

• A:Answer Yes, you can personalize the sound settings of the Lucid Hearing Engage Premium Hearing Aids using the LucidShape feature in the Lucid Hearing App. With LucidShape, you can fine-tune your listening experience for a more customized sound. This feature allows you to adjust the acoustics across any listening environment, providing you with a clearer and more natural sound.

Q: QuestionWhat is the battery size of the hearing aids, and can they be replaced?

• A:Answer The battery size for the OTC Engage Premium Hearing Aids is #13. Yes, the batteries are replaceable.

Q: QuestionAre the Engage hearing aids eligible for reimbursement through Flexible Spending Accounts (FSAs)?

• A:Answer Yes, the Engage hearing aids are eligible for reimbursement through Flexible Spending Accounts (FSAs) as indicated in the product specifications under "Healthcare Account Eligibility: FSA".

Q: QuestionAre these hearing aids compatible with both iOS and Android devices, or only Android?

• A:Answer These hearing aids are compatible with both iOS and Android devices. The product manual states that they are "Android or iOS device compatible but not required to use the hearing aids."

Q: QuestionHow many customizable hearing profiles are available within the Lucid Hearing App?

• A:Answer The Lucid Hearing App offers four preprogrammed hearing profiles to choose from. However, it also provides customizable sound settings through a feature called LucidShape, allowing users to fine-tune their hearing experience based on their preferences.

Q: QuestionHow does the Engage Premium Hearing Aids Android's Lucid technology enhance the hearing experience compared to traditional compression-based hearing aids?

• A:Answer The Engage Premium Hearing Aids Android's Lucid technology offers a more natural and clearer sound compared to traditional compression-based hearing aids. It achieves this by utilizing four listening profiles developed in collaboration with a leading audiology university, catering to the hearing needs of individuals with mild to moderate hearing loss. Unlike traditional compression-based hearing aids, Lucid technology allows more of the user's own voice to pass through, providing a richer sound experience.

Q: QuestionWhat type of design do these hearing aids have - In-The-Ear (ITE) or Behind-The-Ear (BTE)?

• A:Answer The OTC Engage Premium Hearing Aids Android by Lucid Hearing have a Behind-The-Ear (BTE) design. This information is provided in the product specifications section of the provided context.

Q: QuestionCan I use the Lucid Hearing App to adjust the volume and control each hearing aid independently?

• A:Answer Yes, you can use the Lucid Hearing App to adjust the volume and control each hearing aid independently. The app allows you to fine-tune your listening experience and select from four preprogrammed hearing profiles. Within the app, you can also adjust the volume of each hearing aid separately.

Q: QuestionHow long does the battery usually last?

Asked 1 year ago by Anonymous.

• A:Answer The size 13 battery life is 4-8 days.

  Answered 1 year ago by Lucid Hearing

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Q: QuestionAre these returnable if I get them and then find I don't like how they fit?

Asked 1 year ago by Nola.

• A:Answer Hi Nola! When purchasing through Best Buy, you have a 60 day trial period, allowing you to return your hearing aids for a full refund within the first 60 days if you're not 100% satisfied with them.

  Answered 1 year ago by Lucid Hearing

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Q: QuestionDo you have to have the app in order to work these hearing aids? My father does not have a phone that has those capabilities.

Asked 2 years ago by DAD.

This question was asked about the related product: Lucid Hearing - OTC Engage Premium Hearing Aids Android - Beige

• A:Answer Hello, thanks for your question. The devices can be manually adjusted for program and volume using multi-purpose rocket switch on the hearing aids themselves. The adjustment would be monoaural so you would have to make the change on both sides separately.

  Answered 2 years ago by Lucid Hearing

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Q: QuestionDoes these hearing aid help with ring or hissing in my ear

Asked 2 years ago by Pal.

• A:Answer Depending on how loud your tinnitus is, some people do find relief from their tinnitus just by wearing an amplification device. But once taken out/off, the tinnitus symptoms/hissing and ringing will return.

  Answered 2 years ago by kmarie

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