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Questions & Answers

Page Showing 1-13 of 13 questions
  • QuestionWhat’s the difference between this one and the Luxe bro 120?

    Asked by Nanilyn1.

    • Answer It’s my understanding that the 120 has only a single stream whereas the 185 has two streams to choose from, one for the rear end and one aimed more to the front for the ladies. Other than that, they are identical.

      Answered by TDJ2591

  • QuestionDoes this include everything needed to install it?

    Asked by vmaxie.

    • Answer Mostly everything is included. The included water line splitter (cast metal; diverts water going to the toilet to the bidet) is about 3" tall, and thus the water line going to the toilet from the floor or wall supply needs to be 3" shorter. Best bet is to get a new flexible/stainless steel toilet water line to go from the wall/floor toilet supply connector (or valve) to the toilet. You might want to consider going longer on the flex water line so it is long enough to make a circular loop (up, around a circle and back up) to connect to the splitter to give sufficient length and maneuverability to get the water line to where you want it. If you read the manual, you will find that you can call Luxe to get a water valve to replace the splitter they supply with the bidet. The valve allows you to adjust the water pressure going to the bidet if your house water supply is high. I recommend getting it anyway. I ordered a valve from elsewhere and learned about calling Luxe only after reading the manual while installing the unit. The Bidet fits pretty much any toilet seat. Ours is made of wood. The back end of the toilet seat will be a bit higher due to the thickness of the bidet device (about 3/8") that it rests on. Other reminders: Make sure the water fittings and hose ends are completely clean and dirt-free before connecting all the water lines. Rinse them with water before connecting. Generally the hose connectors should only be put on about 1/4 to 1/2 turn tighter than just hand-tight. There tend to be rubber/silicon washers on flex water lines that seal well if the connections are clean. The kit includes teflon tape to wrap fittings with, but you should not need it if your water line fittings are clean and you did not overtighten them. Make sure you check for leaks when done. After ~ 3 weeks I have had no problems with my fittings, but I have done a little plumbing work before so I knew what to expect. Hope this helps.

      Answered by mike3928

  • QuestionIsn't the water cold and uncomfortable?

    Asked by KevinD.

    • Answer The first time I was going to use it was a chilly morning and I thought I would wait. I really don't like be cold. I tried it anyway and the cooler water was actually refreshing. Now I don't even think about the temperature.

      Answered by Beans

  • QuestionAre the knobs and handle for water release self returning to off or will they remain at a set position until manually returned to off?

    Asked by Aus10Den.

    • Answer For both knobs, they click into place, so for the water, you'll have to manually turn it off once you feel... adequate, haha.

      Answered by playdo

  • QuestionWhat is the size for the connector/angel valve?

    Asked by TruTran.

    • Answer If you are talking about the t-connector used to divert water to the bidet, the top and bottom connections are standard 7/8" sizes used with toilets. The side connection going to the bidet is a standard 1/2" NPT thread that fits the hose supplied with the bidet. All sizes are standard US plumbing sizes.

      Answered by mike3928

  • QuestionDoes this fit properly on a round toilet seat?

    Asked by Connie4513.

    • Answer Yes, I have 3 of them installed with round flat bottomed toilet seats. It probably won't work without a spacer if the seat bottom is not flat. Cannot be a protruding lip around the bottom of the inner edge of the hole in the toilet seat as it would hit the bidet before lowering all the way. Luxe lists toilet seat models that should work.

      Answered by Bard

  • QuestionHow do you clean under the plastic part attached to the toilet?

    Asked by Steff.

    • Answer You really would not be able to do more than spray it down with a disinfectant. With that said, it is really no different than how how you clean around the attached toilet seat currently.

      Answered by Princ4ever

  • QuestionThe connections are plastic or metal ?

    Asked by Anonymous.

    • Answer stainless steel braided lines and a metal tee hope this helps

      Answered by Ram10

  • QuestionNeo 180 and neo 185 What is different in these modrls

    Asked by Sw.

    • Answer The difference between the two models is the shape of the water release valve. In the 180 one pulls up the valve to release and control the water pressure. In the 185 models, there is a knob instead and you increase the pressure of the water by turning the knob. Otherwise, the two units are the same.

      Answered by Ruben

  • QuestionDoes this bidet work with elongated toilet seats?

    Asked by Ling.

    • Answer Yes, as the bidet mounts with the seat mounts the bowl shape does not matter.

      Answered by MrSteve

  • QuestionWhy does the 180 cost more than the 185? Which is the better unit?

    Asked by Edgardale.

    • Answer match the pros & cons then decide which type of performance you perfer.

      Answered by kristen

  • QuestionOn average, how often do you have to clean it if there are 5 persons using this toilet? It looks like it's very inconvenient to remove the toilet seat every time to clean it?

    Asked by Kiero.

    • Answer the one I got is self cleaning. the only thing I manually clean is the outside cover that protects the nozzles. I just use same stuff as when I clean the toilet bowl. no need to take seat off. clean as often as you did your toilet bowel

      Answered by hatetoshop