Questions & Answers

Q: QuestionHow does the software perform in terms of resource usage during scans?

• A:Answer On Windows, it uses 50% less CPU resources than previous versions.

Q: QuestionWhat operating systems are compatible with this software?

• A:Answer This software is compatible with Windows 7 (or higher), macOS 11 Big Sur (or higher), iOS 14 (or higher), and Android 9 (or higher). For older macOS versions, from 10.12, you will only be able to install Malwarebytes Premium Security 4.0.

Q: QuestionDoes this software offer real-time protection?

• A:Answer Yes, it offers 24/7 real-time protection against emerging malware threats, including ransomware and viruses.

Q: QuestionHow many devices does this subscription cover?

• A:Answer This subscription covers up to 5 devices.

Q: QuestionCan I combine this subscription with an existing Malwarebytes subscription?

• A:Answer No, this subscription cannot be combined with any existing subscriptions.

Q: QuestionWhat types of threats does the software protect against?

• A:Answer It protects against malware, including viruses, ransomware, spyware, phishing scams, fake or malicious websites, infected ads, credit card skimmers, and credential stealers.

Q: QuestionIs there a firewall included in this software?

• A:Answer No, there is no firewall included.

Q: QuestionI just purchased the product. I can not get into the digital library to download the product. HELP

Asked 5 years ago by Anonymous.

• A:Answer Don't download it from Best Buy digital library! Get the latest version from Malwarebytes. 1. Go to www.malwarebytes.com and click on the "Free Download" in the upper right corner. Use Chrome browser if possible. Don't click on the "Purchase Now" option. 2. Malwarebytes will download to where ever you have told Chrome to download to. The download is called "mb3-setup-consumer-3.8.3.2965-1.0.629-1.0.12995.exe" today (or something like that). Its a 63 Megabyte download. 3. Run the download, make sure you have Administrator priv. 4. You will have to agree to legal stuff, etc. Install Malwarebytes. 5. It will tell you you have a 30-day free trial. I can't remember exactly when but you will get a pop-up to either purchase a subscription or enter a license key. When you enter a valid key that you got when you purchased Malwarebytes (a card with the code if you bought the boxed version or a license key you get in an email from BB if you purchased the download version, the software will be then licensed. 6. Don't sign up for an automatic software subscription if they offer it. It is much cheaper to buy a new product key from BB each year or every two years.

  Answered 5 years ago by RicardoPAVerified Purchase

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Q: QuestionIs there a license activation deadline if I purchase from here? I still have a couple months of a previous subscription, but the license is on sale. If I purchase now, can I wait a couple months before activating the license?

Asked 4 years ago by jsghost.

• A:Answer Yes, just don't use any of the new license because once it starts one it start the clock for all.

  Answered 3 years ago by MrHappyVerified Purchase

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Q: QuestionDoes this package include VPN?

Asked 5 months ago by SadieIX.

• A:Answer No

  Answered 2 months ago by PEPEVerified Purchase

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Q: QuestionCan I use this to renew my existing expiring subscription?

Asked 5 months ago by KingHabagat.

Q: QuestionCan I import this license into a my.malwarebytes.com cloud account?

Asked 3 years ago by TechKnow411.

• A:Answer Yup, first thing I always do.

  Answered 3 years ago by MrHappyVerified Purchase

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Q: QuestionIf I add a year license proactively... will it extend my current license expiration date (I still have 2 months to go) or start from the day I install the new license?

Asked 4 years ago by BDOC.

• A:Answer Yes

  Answered 2 months ago by PEPEVerified Purchase

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Q: QuestionDoes this work on all IPhones?

Asked 4 years ago by Curb.

• A:Answer I have an IPhone 13 pro and it works

  Answered 2 months ago by PEPEVerified Purchase

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Q: QuestionIs Norton 360 compatible with Malware ? Or will eliminate Malware from my computer or phone? Thanks

Asked 5 years ago by gardener.

• A:Answer It's compatible yes, but you may have to run both programs separately. I have webroot and this and I just run both programs to scan individually.

  Answered 3 years ago by 2Disappointed

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Q: QuestionIt this product is new 5-Devices-2020 or 2019

Asked 5 years ago by Willy.

• A:Answer The. Box has a card with the license key code in it. You download the latest verdion of Malwarebytes and use the key code.

  Answered 5 years ago by RicardoPAVerified Purchase

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Q: QuestionIs this compatible with Windows XP and Windows 7 . If not, are there any other anti-virus/security software programs available for WIndows XP

Asked 6 years ago by Susieq.

• A:Answer If you had looked on Malwarebytes.com you would have discovered: Software requirements Windows 10 (32/64-bit) Windows 8.1 (32/64-bit) Windows 8 (32/64-bit) Windows 7 (32/64-bit) Windows Vista (Service Pack 1 or later, 32/64-bit)* Windows XP (Service Pack 3 or later, 32-bit only)*

  Answered 5 years ago by RicardoPA

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Q: QuestionIs this product compatable for windows 10?

Asked 6 years ago by Liz12.

• A:Answer Yes!

  Answered 5 years ago by RicardoPA

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Q: Questionwill this malwarebytes 5 license version work on my android phone as well ??

Asked 5 years ago by indianpony.

• A:Answer Yes, this software is Android compatible.

  Answered 5 years ago by CommunityAnswer

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