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Questions & Answers

Page Showing 21-35 of 35 questions
  • Questionis it compatible with hp chrome 14

    Asked by Anonymous.

    • Answer Unfortunately no. We are not compatible with Chromebooks. We validate on Windows, Mac OS X, iOS and Android operating systems. Chromebooks use their own proprietary operating system. I'm sorry we couldn't help you with this, but let me know if you have any other questions.

      Answered by McAfee Service

  • QuestionDoes this have parental control of web content?

    Asked by mouse.

    • Answer This product does not. You need to look at McAfee Total Protection 10-Device if you would like Parental Controls. It allows you to set the type of websites that can be accessed, the amount of time the kids can spend online, you can block online access at any time and you can also see exactly where you kids devices are on a map in real-time. Please let me know if you have any other questions.

      Answered by McAfee Service

  • QuestionI have a Subscription now. Can this be used to re-new the one I have ?

    Asked by Steve.

    • Answer Yes, absolutely. Take it to https://www.mcafee.com/activate to redeem. Log into your existing account and then it should ask you if you want to "Extend Your Current Subscription" or "Start a New Subscription". As long as you choose to extend your subscription, it will add a year onto the existing expiry date without needing to reinstall or anything. You should be good to go for another year. Please let me know if I can help with anything else.

      Answered by McAfee Service

  • QuestionDo you have to do auto-renewal?

    Asked by faye.

    • Answer No one time purchase

      Answered by Bbbbb2020

  • QuestionIf we buy the protection now and donot activate it till next 6 months . Is the 1 year validaty start from day of activation or day of purchase . please guide

    Asked by Su.

    • Answer Per Best Buy staff at our store it starts when you activate it.

      Answered by EDVAN

  • QuestionIs it compatible with Samsung ChromeBook?

    Asked by TheMarathonContinues.

    • Answer Unfortunately no. We are not compatible with ChromeBooks at this time. We work with PCs, Macs, Smartphones and Tablets running Windows, Mac OS, iOS and Android operating systems. Please let me know if you have any other questions.

      Answered by McAfee Service

  • QuestionWhy won't email and password stuff work on McAfee? My Email won't work.

    Asked by Stephen.

    • Answer I'm sorry you are having issues. Running McAfee shouldn't affect your ability to get into your email or stop passwords from working. Are you seeing any warnings from McAfee, or are you saying that your password isn't working to get you into your email? McAfee will warn you if you are trying to access a site that has some security issue. But you should be able to go there anyway and ignore the warning. If you are having problems with it recognizing your password, that isn't something that McAfee would affect. It sounds like some issue is occurring, but I won't be able to trouble-shoot that for you here. Please contact our support team at service.mcafee.com or 866-622-3911 and they can help to trouble-shoot what is going on. Also let me know if you have any other questions I might be able to help with.

      Answered by McAfee Service

  • Questionwhat does it cover on your computer

    Asked by Anonymous.

    • Answer McAfee antivirus software protects your PC from all varieties of malware - viruses, trojans, worms, bots, ransomware, etc. We constantly update the software as new threats and ways to counter them are discovered, so you always have the latest protection available. In addition to protecting your device from infection, we offer features beyond antivirus. Things such as PC Boost, which focuses the resources on what you are doing instead of background tasks and also pauses auto-play videos which reduce your internet bandwidth, and Vulnerability Scanner, which checks for out-of-date software and installs the most current version to help keep you safe. Please let me know if you have further questions about this or anything else about our products.

      Answered by McAfee Service

  • Questionwill this work for windows 8.1?

    Asked by BPO.

    • Answer Yes, this will work for Windows 8.1.

      Answered by CommunityAnswer

  • QuestionDoes this offer firewall protection for windows 10 home?

    Asked by Jay.

    • Answer Yes! The firewall is a key feature of this product and it has been validated on Windows 10, 8.1, 8, and 7 (SP1). This will take care of you! Please let me know if you have any other questions.

      Answered by McAfee Service

  • Questionwill this work for windows 10

    Asked by skellii.

    • Answer Yes

      Answered by Azeez

  • QuestionI have windows 10 will this product work to get rid of popup advertising

    Asked by pat.

    • Answer No, that is a feature you would want to turn on in your browser.

      Answered by CommunityAnswer

  • QuestionIs this antivirus protection downloaded online or is offered in form of CD?

    Asked by TechGeek.

    • Answer You need to download it. We are constantly updating our software as new threats and new ways to counter them are discovered. If we put it on a CD, by the time it was on the shelf, it would already be out of date and you would need to download that latest anyway. You will receive a download code. Take that code to https://www.mcafee.com/activate to redeem it. You will be asked to setup an account with McAfee. You will also be asked to enroll in auto-renew, although that step is optional and you can click on the X in the upper right corner to skip it. Once you do those things, the download and installation should begin. Please let me know if you have any other questions.

      Answered by McAfee Service

  • QuestionBought a new computer. How do I get activation code. Supposed to come with McAfee LiveSafe.

    Asked by ScottK.

    • Answer If the system was pre-loaded with McAfee, the icon should already be in the system tray that will allow you to manage it. It will look like a shield, just like our logo and you just need to click on it to open the software. It should already be running on your system. You can also search for it in the search bar. If I understand correctly, I believe you should have a 30-day trial of LiveSafe on it. If that is true, just be aware that you will need to purchase a full license once the trial expires, but until then you have the full protection that the full license provides. You can buy any of our solutions that best fit your needs - you can continue with LiveSafe if you like, or any of our solutions and extend your protection beyond the trial period. Then you will need the activation code which will be provided upon purchase - but for the trial you don't need one. If you do buy a full license, go to https://www.mcafee.com/activate to redeem your code and extend your protection. Please let me know if I can help you with anything further.

      Answered by McAfee Service

  • QuestionHi, I purchased this software from Best buy and i got a 15 digit serial key in it. When I go to https://www.mcafee.com/activate it asks me for a 25 digit activation key which i don't have,I just have the 15 digit serial.

    Asked by MS.

    • Answer Yes it asked me for the same thing which I do not have

      Answered by Happy