Questions & Answers

Q: QuestionDo you need a Facebook or Twitter account to use this Meta Portal Go?

Asked 2 years ago by JoZ1.

• A:Answer Facebook or Whatsapp account needed

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIs there a builtin browser that will let me search for recipes to display while I am cooking? Will the browser respond to voice commands?

Asked 2 years ago by CreativeKitchens.

• A:Answer Yes had built in Android browser. Plays you tube and other sites. I haven't tried recipe sites, but since most of those are embedded you tube videos, i am assuming it should play.

  Answered 2 years ago by SamKVerified Purchase

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Q: QuestionIs Portal Go dual voltage (110v/ 220v)?

Asked 2 years ago by Esther.

• A:Answer Yes i sent one to my dad in India it working well with 220V

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan the portal be left charging 24/7? I am trying to deliver it to a hospital for a patient to be able to stay in touch with us.

Asked 3 years ago by Bonnie.

• A:Answer Yea it can. It stops charging once it’s full.

  Answered 3 years ago by drtriplettVerified Purchase

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Q: QuestionIs the battery replaceable?

Asked 3 years ago by Techdad.

• A:Answer No it isn't Replaceable..but this is the best fb portal and supurb sound system I really loved it

  Answered 3 years ago by BobbySVerified Purchase

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Q: QuestionIs it waterproof safe around pool and is it compatible with iPhone

Asked 3 years ago by Laker.

• A:Answer It is not water proof..You log in your facebook.. You can use facebook portal app for your fav photos and view them on the portal, it is unlimited cloud base storage.

  Answered 3 years ago by kaffienne

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Q: QuestionPCB oil spill without fire,on permmeble surface

Asked 1 year ago by Tom66.

Q: QuestionDo you have to have a cell phone to setup and use the Meta Go? I got this for someone who does not have a cell phone.

Asked 2 years ago by Amy.

• A:Answer No but tou do need to slmehow set uo an account for them first

  Answered 2 years ago by JustinVerified Purchase

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Q: QuestionMy Grandmother has a Alexa video caller. She bought this for us for Christmas. Her Alexa is connected to my Prime account. Will we be able to Video shat together?

Asked 2 years ago by Honey.

• A:Answer No. This competed with the Amazon Echo Show, but has been DC'd by Facebook/Meta. I suggest FAMILY HOTLINE for video calls with the elderly. They can use it with no technical knowledge, no training and no help. Amazon mostly facilitates the family calling Granny, but is too complex for most Grannies to be able to call out!

  Answered 1 year ago by TechZaddyVerified Purchase

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Q: QuestionSo it does display your pics like an electronic picture frame?

Asked 2 years ago by Mickey.

• A:Answer Yes it does.. i like this product the best..

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIf my son is home could I call him from my cell phone on this device, can he answer my call on this portal go?

Asked 2 years ago by Anonymous.

• A:Answer Hey, we get that this is an important question! You can definitely use the Portal Go to stay in contact with your son through Facebook, WhatsApp, or any other calling service app! We hope this helped.

  Answered 2 years ago by Meta Store Support

  
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Q: QuestionMy portal stopped displaying all my pictures and now only displays the same 5 or 6 photos over and over again. I’ve tried everything including factory reset many times and nothing works. I’ve checked and apparently there is no fix. Sad!!

Asked 2 years ago by Anonymous.

Q: QuestionHow easy is it to touch screen to make a call? My brother is handicapped and cant talk. the one he has now is difficult to touch even for me when I try to hit the screen it wont respond that well.

Asked 2 years ago by BO.

• A:Answer Pretty portal go no problem

  Answered 2 years ago by Anonymous

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Q: Questionfacebook live available on this device?

Asked 2 years ago by Edbert.

• A:Answer Hi, Edbert! The ability to stream to Facebook Live was removed from Meta Portal on February 28. Please feel free to check out the current features the device offers on our webpage.

  Answered 2 years ago by Meta Store Support

  
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Q: QuestionDo I need a Facebook account to use the Meta Portal Go for a Zoom or Microsoft Teams meeting or to sync with my Outlook or Google calendars?

Asked 2 years ago by Tchotchkeman.

• A:Answer Hey there! We appreciate your patience with us at this time! This is a very important question to ask!  At this time in order to operate your Meta Portal Go you will need to have an active Facebook account. We don't want you missing out on any information provided by our team, so we would love to provide you with this link here: https://store.facebook.com/help/portal/articles/getting-started/portal-and-portal-tv/. This link will provide you all the details you need involving why you need a Facebook account and the requirements need to  set up and operate your device.  We hope this information we provided was very useful. If you happen to have any further question, we got you.  Always here to help!

  Answered 2 years ago by Meta Store Support

  
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Q: QuestionAre there different backgrounds that can be used with aps like zoom and teams?

Asked 2 years ago by Curious.

• A:Answer yes

  Answered 2 years ago by kaffienneVerified Purchase

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Q: QuestionDoes this come with the charging dock?

Asked 3 years ago by Anonymous.

• A:Answer yes it comes with a charging cord/doc

  Answered 2 years ago by kaffienneVerified Purchase

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Q: Questionwill the portal go scroll through my iPhone photo library. Like my old portal does

Asked 3 years ago by mercy.

• A:Answer you choose what photo's you want to put on it.. you can link photos from the other photo sharing apps, like instagram and facebook

  Answered 2 years ago by kaffienneVerified Purchase

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Q: QuestionCan we connect the Portal Go to TV?

Asked 3 years ago by sri.

• A:Answer no

  Answered 2 years ago by kaffienneVerified Purchase

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Q: QuestionWill the person you are contacting also need to have a portal in order to video chat? Or will it work with a person using Messenger on a telephone?

Asked 3 years ago by MissKandice.

• A:Answer just a messenger account on any device that has a web cam, tablet, pc, lap top...you will get notification on what device your logged in that a call is coming in via messenger.. the nice thing is now apple users can use messenger to video chat/facetime with android users...bets of both worlds..

  Answered 2 years ago by kaffienneVerified Purchase

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