Questions & Answers

Q: QuestionCan you do FaceTime with it?

Asked 4 years ago by Buyer.

• A:Answer Not to my knowledge. You access this through Facebook messenger or what’s up app.

  Answered 4 years ago by Retired

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Q: Questionmy mom has a defibrillator a pacemaker and hearing aids. The instructions have warnings about using the portal if you have any of these. can you tell me what the Magnetic flux density is and the alternating electrical/magnetic fields are?

Asked 4 years ago by daughter1.

• A:Answer A person may want to check with the doctor and the manufacturer.

  Answered 2 years ago by OfficeVerified Purchase

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Q: QuestionDoes this product come with a standard 1 year warranty?

Asked 4 years ago by Babybull0818.

• A:Answer What kind of warranty comes with my Portal?https://portal.facebook.com › help Your Portal comes with a limited product warranty. You can learn more about your warranty coverage at https://portal.facebook.com/legal/warranty/.

  Answered 3 years ago by MYPORTAL

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Q: QuestionMy lives in a nursing home and gets her internet connection via an Xfinity hotspot, will FaceBook Portel work under these conditions?

Asked 4 years ago by Cheech.

• A:Answer The hotspot should generate a wifi signal for the portal to connect to. So yes, it should work as long as the connection is strong enough to support the video feed.

  Answered 4 years ago by katt191

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Q: QuestionI sell jewelry on Facebook live. Can I access Facebook like from this portal?

Asked 4 years ago by Tee.

• A:Answer I don't think this would work for a Live feed. It works off the Messenger app for video chatting.

  Answered 4 years ago by katt191

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Q: QuestionMy brother and I both have a laptop with a facebook account. Neither of us have any tech skills. Would we both just purchase one of these items and then be able to have video conversation with each other? How difficult is it to set them up?

Asked 4 years ago by techimpaired.

• A:Answer Super simple to set up takes 2 minutes with Facebook password-has great clarity feel like you are almost there. I would recommend it.

  Answered 4 years ago by ToriVerified Purchase

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Q: QuestionI'm considering purchasing this for my parents who live in an assisted living center. With COVID, we haven't been allowed to visit. My question is, can I send photos to the portal? Is this only possible through facebook messenger, is there another option?

Asked 4 years ago by GrannyTeresa.

• A:Answer You should be able to set up a photo album on Facebook that is shared with them on Facebook that will link and sync with their portal. The video chat function works through the messenger part of FB, but the photo share is through Facebook itself.

  Answered 4 years ago by katt191

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Q: QuestionIf I purchase the portal for my mother, am I able to easily send photos from my phone to her unit for display?

Asked 4 years ago by MegLeg.

• A:Answer Yes. You need to set up a FB page and can add them through that.

  Answered 4 years ago by Valerie

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Q: QuestionCan I video chat with more than one person at a time?

Asked 4 years ago by Anonymous.

• A:Answer Yes, absolutely. I don't know the limit, but we've chatted with at least 3 people (so four groups of people including ourselves) at the same time.

  Answered 4 years ago by katt191

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Q: QuestionCan i get zoom meetings

Asked 4 years ago by robt.

• A:Answer Honestly no clue. This product works with your Facebook account so if you can zoom on FB then yes, but I have never done that with FB. Sorry wish I could be of more help.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionCan I use it to do Facebook live on iy

Asked 4 years ago by DD.

• A:Answer Yes

  Answered 2 years ago by MsladyVerified Purchase

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Q: QuestionCan you do a FB LIVE and see the comments in real time on the Portal?

Asked 4 years ago by BriA.

Q: QuestionCan you attach speakers to the portal? Like a sound bar for tv? If so is it Bluetooth or can it hard wire in?

Asked 4 years ago by Pittman.

• A:Answer You should be able to Bluetooth

  Answered 2 years ago by MsladyVerified Purchase

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Q: QuestionIs this 2nd Generation?

Asked 4 years ago by liberal55.

• A:Answer Yes it is the second generation portal.

  Answered 4 years ago by JramosVerified Purchase

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Q: QuestionCan someone who can't speak use this device by tapping the screen instead of voice activation?

Asked 4 years ago by Sophie.

• A:Answer Yes, absolutely. Very user friendly.

  Answered 4 years ago by katt191

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Q: QuestionCan I call my own Facebook from my phone to portal?

Asked 4 years ago by SLPS.

• A:Answer I set up a second fb account for the portal.1st so i could call it from my ohone and 2nd so my kids couldn't get into my fb account on the portal.

  Answered 4 years ago by ZacgiftVerified Purchase

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Q: QuestionDoes this connect to other alexa devices?

Asked 4 years ago by Anonymous.

• A:Answer To use Alexa on your Portal, you must connect an Amazon Alexa account to your Portal. You can connect to Alexa during the setup of your Portal, or from Settings. ... Tap the shortcut to access Alexa features and settings

  Answered 3 years ago by MYPORTAL

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Q: QuestionI am trying to get a portal that will hook to the TV AND has zoom capabilities. It seems that Portal TV hooks to the TV but doesnt have Zoom and the Portal MINI has ZOOM but doesnt have an input to connect to the TV for bigger screen

Asked 4 years ago by Sue.

• A:Answer Unless they come out with a different model you'll have to choose between one or the other.

  Answered 4 years ago by katt191Verified Purchase

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Q: QuestionMy father has hearing aids and supplements with lip reading. Would this device help him read their lips and be easy for a 92 yr old to use?

Asked 4 years ago by Anonymous.

• A:Answer Once it is set up for him he should be fine. The setting up might be complicated for him. I am deaf in one ear and wear a hearing aid in the other. I like that you can turn up the volume to hear or you can pair it with headphones to hear even better.

  Answered 4 years ago by LadydiVerified Purchase

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Q: QuestionCan I connect my iPhone to this device to watch Netflix ?

Asked 4 years ago by carl52.

• A:Answer Portal has a web browser. You can use it to see netflix or other streaming services

  Answered 2 years ago by GSNproVerified Purchase

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