Questions & Answers

Q: QuestionIs there a monthly cost

Asked 4 years ago by Anonymous.

• A:Answer No monthly cost

  Answered 4 years ago by FBPortal

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Q: QuestionI would love to buy this product for an aging family member that lives in an older building that does not yet have wifi. Do I need wifi for this system to work?

Asked 4 years ago by Jingle2020.

• A:Answer Yes, WiFi is required.

  Answered 4 years ago by ThorVerified Purchase

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Q: QuestionHow would this work with an iPhone Alexa show 8 smart bulbs smart tv smart plugs Alexa enabled printer. Trying to tech out my daughters bedroom. She’s a college student

Asked 4 years ago by Anonymous.

• A:Answer It doesn't matter how much is connected. The portal works with wifi. So it's basically a good as how many things using the wifi at once

  Answered 4 years ago by Eaglemanusa

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Q: QuestionWe have it on HSMI 1 Not working, does red light stay on when its working or should go out? It worked last year when we got it but not now, what are we doing wrong?

Asked 4 years ago by Squizzum03.

• A:Answer The red light on means that the camera and microphone are turned off.

  Answered 4 years ago by Fantastical

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Q: QuestionWill this work on roku tv?

Asked 4 years ago by Maryh.

• A:Answer It works on my Roku Tv, so I would have to say yes?

  Answered 4 years ago by yobusmanVerified Purchase

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Q: QuestionOn the Portal it shows you can connect to a wireless door bell as an option that you can turn the tv to. What is the maximum distance in feet between the Portal and the wireless device on the outside location of the camera?

Asked 4 years ago by Techstop.

• A:Answer Depends on the strength of your internet.

  Answered 4 years ago by DeviousVerified Purchase

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Q: QuestionI see this works with Facebook messenger but does it work with the kids version called messangerkids?

Asked 4 years ago by Bob.

• A:Answer From what I have read it does not work with messenger for kids

  Answered 4 years ago by 777avrVerified Purchase

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Q: Questionwhat is the measurement and weight for the package (including the product of course)?

Asked 4 years ago by HH.

• A:Answer One pound

  Answered 4 years ago by Omubu

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Q: QuestionCan i connect this to my ring network?

Asked 4 years ago by RonSR.

• A:Answer No but it had Alexa built in.

  Answered 4 years ago by Cory

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Q: QuestionI want to save my video calls. How will I record my video calls using portal tv?

Asked 4 years ago by Noi88.

• A:Answer You have to go photos on the main menu and enter the code on the screen on another device and you can say Hey Portal save my video .

  Answered 4 years ago by PrincePaulVerified Purchase

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Q: QuestionDoes this Portal require a SmartTV? Hoping to purchase as a gift, and not sure if the recipient has a comparable tv.

Asked 4 years ago by Jmed4.

• A:Answer As long as it has an HDMI port and they are able to access the input to it, then they will be fine since the portal is the “Smart Device”. Simple and easy. Good luck.

  Answered 4 years ago by JoeinTexasVerified Purchase

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Q: QuestionI have the portal but no hdmi cord. What specifically do I need. Friend said high speed hdmi cable with Ethernet 5025. I can't find that ....what specifically do I need! Please, Jay

Asked 4 years ago by Jay.

• A:Answer Just an HDMI cable.

  Answered 4 years ago by Anonymous

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Q: QuestionCan video call be answered with remote? My mother can’t speak clearly.

Asked 5 years ago by NBA.

• A:Answer Yes, video calls can be accepted via remote

  Answered 5 years ago by Anonymous

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Q: QuestionSo it is a regular television! Do you have various prices for similar prices

Asked 5 years ago by Chinadoll.

• A:Answer You hook this camera to your Smart TV

  Answered 5 years ago by Tme57

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Q: QuestionWhen do you expect these to be back in stock?

Asked 5 years ago by Sarah.

Q: QuestionWhen do you think that you will be getting another shipment of Facebook Portal tv with Alexa in?

Asked 5 years ago by Scott.

• A:Answer I think they are improving on it with time there will be more features on the portal tv. You will be able to see other apps and video call available.

  Answered 4 years ago by PrincePaulVerified Purchase

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Q: QuestionWhat is the maximum distance from Portal to still receive HD clarity of images

Asked 5 years ago by Sugarbabe.

• A:Answer More related to lighting than distance. Seems optimized for a living or family room setting.

  Answered 5 years ago by FloridaBased

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Q: QuestionCan you do the filters from the Portal TV?

Asked 5 years ago by Tray.

• A:Answer No. Not yet, at least.

  Answered 5 years ago by Melissa

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Q: QuestionCan this be used with the App Houseparty?

Asked 5 years ago by Jim.

• A:Answer No. Not yet, at least. THAT would be awesome.

  Answered 5 years ago by Melissa

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Q: QuestionIs there any way to call the portal and have it connect automatically without anyone needing to be there? Like the drop-in feature on Alexa.

Asked 5 years ago by Anonymous.