A:Answer The camera is maybe loose. With the parking brake on....put your foot on the brake. Put the key in the ignition and turn the key to the second position. All the dash lights, stereo, and climate power should be on. DO NOT START THE VEHICLE. With you foot on the brake put the shift leaver into reverse. The back up camera will come on. Get out of your vehicle (To be extra safe do NOT do this on a hill incline flat ground only. Again make sure the parking brake is fully set or engaged, and the engine is not running.) Go to the back of the vehicle and look at the image of the reverse camera on the screen. With two fingers twist the camera, you may need some lubricant put on the top of the camera to looser up the dirt. The camera can and will rotate. Use two hands if needed to get enough grip to rotate only the camera not the mount.