Questions & Answers

Q: QuestionThe mouse that came with this bundle is very hard to control. I have slowed it down. Any other suggestions?

Asked 2 years ago by gwbtb.

Q: QuestionI bought a 5050 keyboard and a new HP all in one with windows 11 a few months ago. my pc will go to sleep for a second then wake back up. Microsoft said they would see into the problem and fix it but after 4 or 5 months, it still does the same.

Asked 2 years ago by daddio.

Q: QuestionIs this compatible with a laptop?

Asked 2 years ago by Stacy.

• A:Answer Yes if your laptop has a usb port.

  Answered 2 years ago by SICKBOY37Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this compatible with Windows 11?

Asked 2 years ago by jenkov.

• A:Answer Yes

  Answered 2 years ago by SICKBOY37Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use the keyboard only with another mouse - also microsoft? I did not like the mouse but I like the keyboard

Asked 3 years ago by mine001.

• A:Answer There is no problem, I am using the Apple mouse and it works great.

  Answered 2 years ago by FdombVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionFive months in and the USB connector just broke. Can I get a replacement or do I have to order a whole new keyboard/mouse combo?

Asked 3 years ago by URN.

• A:Answer Check manufacturers warranty if the product failed to warranty guides i believe Microsoft has no problem replacing any of their products and have always produced outstanding customer service and satisfaction.

  Answered 2 years ago by SICKBOY37Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI just purchased the 5050 combo and I fined the numbers key pad not working. Can't utilize any functions at all. Num Lock doesn't seem to work. Please advise me what to do.

Asked 3 years ago by Anonymous.

• A:Answer Return it for a new one!

  Answered 3 years ago by BusyBeeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this keyboard work with Windows11?

Asked 3 years ago by BusyGuy.

• A:Answer Yes as I have windows 11 on my PC

  Answered 3 years ago by JimkaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan you replace the usb receiver if lost?

Asked 3 years ago by banker.

• A:Answer The new unit did not work with the old usb receiver even as they were the same model so I did have to use the new one that came with the unit.

  Answered 3 years ago by DennisVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwill this work with Mac 10.14.6 I now have a 5000 keyboard that works

Asked 3 years ago by chuck.

Q: QuestionIf you lost the mouse in my wireless comfort keyboard 5050 how to use my keyboard

Asked 4 years ago by Tonex.

• A:Answer This seems cumbersome when I tried it, and you would have to have it set up before you have lost your mouse. https://support.microsoft.com/en-us/windows/use-mouse-keys-to-move-the-mouse-pointer-9e0c72c8-b882-7918-8e7b-391fd62adf33. I keep a spare mouse handy.

  Answered 3 years ago by sonoitadeb

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this keyboard compatible with Chromebook?

Asked 4 years ago by Anonymous.

Q: QuestionCan the USB be sold separately? I purchased this keyboard and mouse combo (love it, by the way), but the USB broke in my bag during travel.

Asked 4 years ago by techcrunch.

• A:Answer Your question is why I had to purchase this one. I broke my usb on my last wireless keyboard/mouse setup and was told no they cannot be purchased separately.

  Answered 3 years ago by JasperVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have lost the USB dongle for this product. what do i need to purchase to replace so i can continue to use.

Asked 4 years ago by Garret.

• A:Answer call Microsoft help desk for that answer.

  Answered 2 years ago by FdombVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis there an F lock key

Asked 4 years ago by Anonymous.

• A:Answer Yes, it's right above BACKSPACE

  Answered 3 years ago by Donb

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I purchase a replacement USB?

Asked 4 years ago by Del.

Q: QuestionCan this keyboard work with iMac?

Asked 4 years ago by IMac.

• A:Answer absolutely, that is my setup

  Answered 2 years ago by FdombVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat kind/type of battery does this keyboard require? Does it have rechargeable battery included?

Asked 4 years ago by battery.

• A:Answer The battery is AAA alkaline the kit coming with regular alkaline batteries not rechargeable

  Answered 4 years ago by Jfarvi

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy mouse and keyboard keep disconnecting and not working. Removal of the receiver doesn't help nor does removal of the batteries in the mouse. Is there a way to reset everything besides turning off the whole computer?

Asked 4 years ago by ReconnectButton.

• A:Answer Unfortunately, this could be a lot of things. Here are some suggestions. 1. Try another USB port, preferably a different port section. 2. Some USB items really like USB 2.0 ports more than USB 3.0. Try that as well, if possible. 3. You're using a hub and the cables are bad. Try replacing the cabling, or bypassing it altogether to debug the issue. 3. Maybe your receiver's pathway is blocked causing a poor connection. Maybe you need a new placement, or USB extension cable. 4. Could be a grounding issue on your USB port. Try pulling the receiver back just a hair, because when you put it in the full way your pins are shorting out somehow 5. Check your Windows advanced power settings. USB settings. Verify that the USB Selective suspend setting is Disabled. ( I also recommend setting your wifi to max performance while you're at it) 7. Could be garbage. Does it have issues on another pc? Try returning it under warranty if possible.

  Answered 4 years ago by BillVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a shut off switch on the mouse or keyboard?

Asked 4 years ago by frank.

• A:Answer There is no on or off switch on this keyboard and mouse. However, it has a light to let you know when the battery is low.

  Answered 4 years ago by LisaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)