Questions & Answers

Q: QuestionCan you use this with a dell laptop?

Asked 11 months ago by Kfranks.

• A:Answer I tried only the Outlook ap for my email. It worked butI hated it. and returned it.

  Answered 11 months ago by NaomiW

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Q: QuestionI created admin user with my Microsoft (MS) account-id and add this subscription to that MS account, all went well. I added my kid to the MS family and allowed her to login. Upon login she is unable to use this subscription even though my sign-in. help..

Asked 1 year ago by rkakran.

• A:Answer This appears to be a question about Microsoft 365 Personal. If it is, only one user can use it. You need to have Microsoft 365 Family for multiple users. If you do have 365 Family, and it doesn't work, then your best bet is to contact Microsoft support.

  Answered 1 year ago by Nibblonian

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Q: QuestionHow many devices can a person use with Microsoft 365 Personal (1 person) (15-month subscription)? I would like to use it with 2 iPads, 2 Windows PCs, 1 MacOS, and an iPhone. That's 6 devices. Will it allow that many?

Asked 1 year ago by KYKaren.

• A:Answer It's always best to go to the manufactures website for questions about their product features. Here you can get great feedback based on experience from actual users, but don't rely on users guessing or saying "it should". I just looked at Microsoft site and found that a maximum of FIVE devices are allowed on the 365 Personal subscription. For details, best to go look for yourself.

  Answered 1 year ago by Nibblonian

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Q: QuestionHow do I stop auto renewal?

Asked 2 years ago by Jen.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Call Best Buy to stop renewal and also call your bank.

  Answered 2 years ago by LPEREZVerified Purchase

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Q: QuestionI thought I had an annual renewal for Microsoft Word. This seems to be the entire office set. Which do I have?

Asked 2 years ago by Mike.

• A:Answer Annual includes everything

  Answered 2 years ago by WilliamSpencer

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Q: QuestionDoes Microsoft 365 personal come with OneNote?

Asked 2 years ago by BobA.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes it does.

  Answered 2 years ago by OldtvVerified Purchase

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Q: QuestionI have a current subscription for MS 365 which expires/renews on June 11. If I purchase a new MS 365. will it be started at the time of purchase or added onto my current subscription.for a full year?

Asked 3 years ago by MyOpinion.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer It’s will start on the date which you will do the activation on it, so if you did activate before your due date, the new new due date will be the same date next year

  Answered 3 years ago by ADiabVerified Purchase

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Q: QuestionIs Microsoft365 returnable?

Asked 3 years ago by Anais.

• A:Answer No, it is not returnable. I purchased it and then realized I already had a subscription I could have used on my new iPad but saw on the emailed receipt and in the app that it wasn’t returnable l.

  Answered 3 years ago by Soundlov3rVerified Purchase

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Q: QuestionI want to upgrade to a new computer. My computer has office 365 installed. Can this software be transfered to the new computer???

Asked 3 years ago by Fred.

• A:Answer Absolutely! For a full outline of reinstallation instructions, we recommend visiting the following link: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionDoes a subscription to Office 365 also include the Microsoft Notes program?

Asked 3 years ago by Regrettable.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, your new Microsoft 365 Personal subscription includes access to the Microsoft OneNote application.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionMy Mac has Mac OS Catalina 10.15.7. Is it compatible for download and will it work properly?

Asked 3 years ago by MacUser1953.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, your new Microsoft 365 Personal subscription has been designed to work seamlessly with the latest Mac OS. Find all you need to know about the compatibility of your new software suite, here: https://support.microsoft.com/en-us/office/upgrade-macos-to-continue-receiving-microsoft-365-and-office-for-mac-updates-16b8414f-08ec-4b24-8c91-10a918f649f8

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionDoes Microsoft 365 for personal use include Microsoft teams? For instances can I schedule a teams call or video meeting with this package?

Asked 3 years ago by MicrosoftTeams.

• A:Answer Yes

  Answered 3 years ago by Goodtoknow1Verified Purchase

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Q: QuestionIs Skype included with Microsoft 365 Personal

Asked 3 years ago by Lyn.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer It is. However, Skype is being sunset for Teams; you will be able to integrate both your work account and personal account into one application with the ability to switch tabs between work and personal at the touch of the mouse. In fact, Teams is built into Windows 11!

  Answered 3 years ago by JustEdHarris

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Q: QuestionIf I purchase the subscription, are program updates included, as they become available?

Asked 4 years ago by Bev.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer I believe you basically own the software for the year. As long as you renew each year you would be entitled to all updates during that year. I would check with Microsoft to be sure.

  Answered 4 years ago by BagsVerified Purchase

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Q: QuestionI have a HP Stream laptop. I do not have internet service, I can't afford it. How can this product be put on my laptop? Does Best Buy charge extra, if I buy this Microsoft pack in store, to put it on my laptop?

Asked 4 years ago by Nikki.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You can buy this product and enter the registration code into the locked Microsoft version already pre-installed on your laptop. If this is not already pre-installed you will need public internet to download.

  Answered 4 years ago by Zach

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Q: QuestionWill this subscription give me access to MS PUBLISHER?

Asked 4 years ago by Richard.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, it will.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this software allow you to convert Excel and Word documents to PDF files?

Asked 4 years ago by EDinFL.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, it does.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: Questionhow do i turn off auto renew?

Asked 4 years ago by Terry.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You will need to reach out to Best Buy since the Auto-Renew is handled by them.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill M365 work with the new macOS Catalina?

Asked 5 years ago by MicrosoftFAQ.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, I just bought the new MacBook Pro with macOS Catalina and installed M365. Works perfectly.

  Answered 5 years ago by DiamondP

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Q: QuestionHow do I download my digital Office 365? I didn't receive an email but I have the code to downlaod.

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You can follow the instructions on how to download Office 365 found on our help page here: https://support.office.com/en-us/article/where-to-enter-your-office-product-key-0a82e5ae-739e-4b92-a6f4-2ec780c185db.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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