Questions & Answers

Q: QuestionHow does the Incase Sculpt Ergonomic Desktop promote a natural wrist position?

• A:Answer It has a cushioned palm rest that provides support and promotes a natural wrist position.

Q: QuestionWhat is the maximum wireless range of the Incase Sculpt Ergonomic Desktop?

• A:Answer The maximum wireless range is 5 feet.

Q: QuestionDoes the Incase Sculpt Ergonomic Desktop have a split keyset design?

• A:Answer Yes, the split keyset design helps to position wrists and forearms in a natural, relaxed position.

Q: QuestionWhy is the Incase Sculpt Ergonomic Desktop keyboard dome shaped?

• A:Answer The domed shape allows your wrists to rest at a relaxed angle.

Q: QuestionWhat type of wireless connectivity does the Incase Sculpt Ergonomic Desktop use?

• A:Answer It uses Radio Frequency (RF - 2.4 Ghz/Low Latency) for wireless connectivity.

Q: Questionhow do i order a replacement usb drive for my new keyboard and mouse - it broke

Asked 7 years ago by LauraJ.

• A:Answer Bummer about that. Its a Microsoft design flaw. Broken dongle means your outfit is now worthless and you buy an entire new set up or switch to a logitech keyboard which sells replacement parts. The dongles are not programmable or interchangeable. They only work with the original hardware. Its a great keyboard but one miniscule part which breaks quite easily turns it into trash. Life's too short to try microsoft support. The end result is this answer anyway. I went that route.

  Answered 6 years ago by jring2

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Q: QuestionDoes this keyboard work with a Macbook Pro?

Asked 7 years ago by Ergo.

• A:Answer Yes, it will work generally with a mac. However some of the keys are recognized differently than how they are labeled. My mac air recognized the keyboard, but not 100%. It was still extremely usable, just not perfect.

  Answered 7 years ago by SpaceTexVerified Purchase

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Q: QuestionI lost the USB to this keyboard and mouse? Can I purchase a replacement USB- and if yes, which one and what are the instructions?

Asked 5 years ago by Lan.

• A:Answer NO, I just had this same issue and contacted microsoft. Their response was that I should repurchase the whole thing. They're encrypted so you can only use the one that came with the device. So, according to them, it's now junk.

  Answered 5 years ago by UAtoUAB

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Q: QuestionWhat kind of battery does number pad use?

Asked 5 years ago by Cindy.

• A:Answer CR2430 coin cell

  Answered 5 years ago by John

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Q: QuestionDoes it work with window 10? Thank you

Asked 7 years ago by marta.

• A:Answer I have a new HP with Windows 10. This keyboard does work with it.

  Answered 7 years ago by BestBuyJunkieVerified Purchase

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Q: QuestionHow do I turn this keyboard off? Also, where is the blue tooth button on the keyboard. I just changed the batteries, but when I key in, the letters often do not appear on the screen. Is it a faulty keyboard? It is only a few months old.

Asked 4 years ago by vino.

• A:Answer There's no on off button, the only way is to remove battery. Im going on my second keyboard the previous ones were faulty. The bluetooth is the USB that cones with keyboard, very fragile to handle. The keys have a issue that they stick continuously, I love the design and the flexibility of number pad but Microsoft needs to improve quality. I will add that it would be great for keyboard to light up.

  Answered 4 years ago by Electrico007Verified Purchase

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Q: QuestionThe scroll wheel on my mouse isn't working. Can I get a replacement mouse that works with my current keyboard (and dongle) or do I need to buy a new keyboard/mouse?

Asked 6 years ago by Anonymous.

• A:Answer Due to the USB plug in adapter being connected to both the keyboard and mouse. You have to buy a new combination as Microsoft does not sell a replacement mouse, which would connect with your USB plug connector. So I am sad to say you will need to buy a new device. Wait for them to go on sale and then buy several, which is what I did.

  Answered 5 years ago by CD59

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Q: QuestionFor long time users of this keyboard: Do you have any keys which have letters rubbing off/fading? I have that issue on other MS keyboards (Sculpt, 4000, etc.). I'd rather not buy new keyboards every year (I use them for both business and home via a KVM)

Asked 6 years ago by Costa.

• A:Answer Bought my 2nd one for my home office recently. The one I use at work I have used for 2+ years with no letters fading from any buttons.

  Answered 6 years ago by BobbyVerified Purchase

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Q: QuestionCan the left side of the spacebar be used as a backspace?

Asked 4 years ago by LionAround.

• A:Answer No, the left side of the spacebar creates a space.

  Answered 4 years ago by Jfour4Verified Purchase

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Q: QuestionIs this keyboard illuminated?

Asked 5 years ago by Anonymous.

• A:Answer No, it’s not illuminated.

  Answered 5 years ago by KellVerified Purchase

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Q: QuestionI can use my mouse but for some reason my keyboard isn't connecting? Can someone please tell me how to fix this?

Asked 5 years ago by NikkiMarieee.

• A:Answer With the computer up and running, unplug and plug back in your USB dongle.

  Answered 5 years ago by BrotherBuzzVerified Purchase

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Q: QuestionIs this wireless key board and mouse applicable for use with the Samsung - 43" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDRSmart TV using the USB port in making it easier to navigate?

Asked 6 years ago by Steve.

• A:Answer Yes that would work perfectly fine works just like every wireless keyboard and mouse

  Answered 6 years ago by ryukev717Verified Purchase

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Q: QuestionCan this be used with a laptop?

Asked 7 years ago by dg.

• A:Answer It can be used with both a laptop and a surface

  Answered 7 years ago by JavyVerified Purchase

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Q: QuestionThe scroll wheel quit working on my mouse. The mouse will still click but I am unable to use the scroll wheel. I wanted to buy a new mouse and keyboard set but it currently says unavailable. When will this become available for purchase again?

Asked 1 year ago by Anonymous.

• A:Answer The MS Sculpt keyboard has been discontinued and will not return.

  Answered 11 months ago by Anonymous

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Q: QuestionGuys, I have the whole set, My USB dongle stopped working for some reason.[says 'not recognised'] What can we do? could we transcript with anyone else's?

Asked 1 year ago by puri.