Skip to content

Main Content

Questions & Answers

Microsoft Surface Duo 128GB (Unlocked) - Glacier

Model:: TGL-00001; |
SKU:: 6419335

User rating, 3.9 out of 5 stars with 230 reviews.

Highly rated by customers for:

Show only Answered Questions

Page Showing 81-96 of 96 questions

QuestionDoes it come with Microsoft Office and Anti Virus
Asked 4 years ago by Jarmag.
- Answer Surface Duo comes installed with Microsoft Office. It does not come with an anti-virus program.
  Answered 4 years ago by MicrosoftOutreachTeam
  Answer this question
QuestionSince the phone is unlocked, will this work with Xfinity mobile?
Asked 4 years ago by Joe.
- Answer The Surface Duo supports all major carriers in the United States. To make sure that Xfinity Mobile is compatible, we recommend contacting them directly for more information.
  Answered 4 years ago by MicrosoftOutreachTeam
  Answer this question
QuestionI wish this one was tablet.
Asked 4 years ago by rose.
- Answer Check out their upcoming Surface Neo. It is a tablet version of this running Windows 10X coming out next year.
  Answered 4 years ago by Eric
  Answer this question
QuestionDoes this device respond to speech recognition commands?
Asked 4 years ago by MrBigMouth.
- Answer Yes, It comes with Google Assistant as default.
  Answered 4 years ago by Andrews
  Answer this question
QuestionHow much does it weigh?
Asked 4 years ago by Sheila.
- Answer According to Microsoft's specs it weighs 250 grams. By comparison the iPhone 11 weighs 194grams, the 11 Pro 188grams, the Pro Max 226grams, and the iPhone XR 194grams. Also the Galaxy Note 20 is 192grams and the Galaxy Note 20 Ultra is 208grams.
  Answered 4 years ago by bleeman
  Answer this question
QuestionDoes anybody know the answer to any of these questions?? I would love to buy this as my new phone but I'm a little bit hesitant about carrying something around with two screens of folding it in my Pocket since I work construction and drop my phone.
Asked 4 years ago by JC.
- Answer Its size is big, especially the width. It comes with a bumper case, but the durability isn't confirmed yet.
  Answered 4 years ago by Andrews
  Answer this question
QuestionIs there a place for a Micro SD to add extra storage.
Asked 4 years ago by JMackieSr.
- Answer No. It doesn't support micro sd expansion.
  Answered 4 years ago by bleeman
  Answer this question
QuestionIs Surface Duo compatible with Surface Pen/Surface Slim Pen?
Asked 4 years ago by BestBuyCustomer.
- Answer Yes, Surface Duo supports all in-market generations of Surface Pen, Surface Slim Pen, and Surface Hub 2 Pen. All are sold separately.
  Answered 4 years ago by MicrosoftOutreachTeam
  Answer this question
QuestionWith Surface Duo built on Android, and Project XCloud (cloud gaming) preview available on Android, what gaming experience should customers expect on Surface Duo?
Asked 4 years ago by BestBuyCustomer.
- Answer Duo users that subscribe to Xbox Game Pass Ultimate, will be able to play available game titles on Surface Duo.
  Answered 4 years ago by MicrosoftOutreachTeam
  Answer this question
QuestionWhat is Surface Duo?
Asked 4 years ago by BestBuyCustomer.
- Answer Surface Duo is a new dual-screen Surface that fits in your pocket. With two 5.6-inch screens that unfold to make an 8.1-inch screen, Surface Duo brings together the best of Microsoft productivity experiences, Android apps, and Surface hardware design into a single device. And yes, it can make phone calls.
  Answered 4 years ago by MicrosoftOutreachTeam
  Answer this question
QuestionHow long will battery last
Asked 4 years ago by Buddy.
- Answer Depends on use of course, but I get more than a day occasionally. I'm a moderate user - some video, mostly chatting, messages, surfing, and light social media.
  Answered 4 years ago by TruQ
  Answer this question
QuestionAndroid 11 was just released. how will the operating system be updated on the Verizon network. Apparently it ships with Android 10
Asked 4 years ago by Airlid.
- Answer While Surface Duo ships with Android 10, it will update to Android 11 when it becomes available.
  Answered 4 years ago by MicrosoftOutreachTeam
  Answer this question
QuestionWhen can we expect a demo Duo device be available at all stores?
Asked 4 years ago by Taylor.
- Answer Thanks for asking! We recommend checking with your local Best Buy location to see if a demo unit is available.
  Answered 4 years ago by MicrosoftOutreachTeam
  Answer this question
QuestionCan both eSIM and nano-SIM be used in Dual SIM (stand-by) mode?
Asked 4 years ago by DSBA.
- Answer Only one SIM for calls, texts, data can be active at one time.
  Answered 4 years ago by MicrosoftOutreachTeam
  Answer this question
QuestionIt says "unlocked" - does that mean that this phone model can be used in Europe, with a SIM card from an European country?
Asked 4 years ago by mandersen.
- Answer Initially, Surface Duo will be available in the US. We’ll share more information about market expansion at a later date.
  Answered 4 years ago by MicrosoftOutreachTeam
  Answer this question
QuestionWhat are the actual measurements of this? I saw the screen size but that's not what I'm asking.
Asked 4 years ago by Deb.
- Answer Open: 145.2 mm (H) x 186.9 mm (W) x 4.8 mm (T) Closed: 145.2 mm (H) x 93.3 mm (W) x 9.9 mm (T at hinge) Weight1 250 grams Display Dual PixelSense™ Fusion Displays open: 8.1” AMOLED, 2700x1800 (3:2), 401 PPI Single PixelSense™ Display: 5.6” AMOLED, 1800x1350 (4:3), 401 PPI Display Material: Corning® Gorilla® Glass
  Answered 4 years ago by Andrews
  Answer this question

Showing 81-96 of 96 questions