Questions & Answers

Q: Questionhaving trouble playing 4k youtube movies in browser. too much stuttering. my daughter has the intel version of this laptop and there are no stutteting at all. any idea? video driver is current. any idea?

Asked 4 years ago by TonyA.

• A:Answer I am going to answer my own question :) so after diagnosing the issue I came to the conclusion that the poor performance has to do with Chrome browser (when performance is NOT set to max) since Edge has no issue playing 4k youtube videos. Another issue I encountered has to do with audio. at high volume you can hear crackling /static. Again, Edge doesn't exhibit this issue, only Chrome. Hope this helps others having these issues.

  Answered 4 years ago by TonyA

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Q: QuestionLast I checked there isnt an alcantara model in the 15" surface laptop 3....exlplain

Asked 5 years ago by kimmy.

• A:Answer This black Alcantara Surface Laptop 3 is available exclusively from Best Buy.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan you use a docking station with these to hook up to my larger monitors when i am at home?

Asked 5 years ago by Bug.

• A:Answer Yes. I use this laptop with the Microsoft dock and two monitors!

  Answered 5 years ago by nd5419

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Q: QuestionWhat is the "TRUE - REALISTIC...… Battery Life" of the 15 inch Surface Laptop 3 model assuming that I'm doing basic things like Microsoft Excel, Word, Internet (Not playing any video games) ?

Asked 5 years ago by cgsteel.

• A:Answer I've had this laptop for a couple of weeks, and have only had to charge it once, and that was when I first got it. I don't use it every day, but the charge holds.

  Answered 5 years ago by Rose

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Q: QuestionWhat printer is compatible with the surface laptop 3 model V4G-00024? I have a HP Deskjet 4155E. I have been told by HP and Best Buy that it is not compatible with my laptop. Thank you, Sharon

Asked 1 year ago by Sharon.

Q: QuestionI have a Microsoft Surface Laptop 3 15" Touch Screen AMD Ryzen 5 8GB/128GB looking to update what would be a good replacement Using for personal use and Watching Videos

Asked 2 years ago by Lexedman.

Q: QuestionDoes this laptop have USB-C ports? Do they support DisplayPort over USB-C??

Asked 4 years ago by MrRob.

• A:Answer Yes, but do not purchase this laptop not worth the issues it will cause you in a year or two

  Answered 3 years ago by Belu

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Q: Questionwhat is the correct wall charger for this laptop?

Asked 4 years ago by jen.

Q: QuestionIs the trackpad made of plastic, or glass?

Asked 4 years ago by BOB.

• A:Answer plastic

  Answered 6 months ago by smickey

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Q: QuestionHow many NITS is this display?

Asked 4 years ago by DrMc.

• A:Answer around 35 or 37

  Answered 6 months ago by smickey

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Q: QuestionCan you connect an external cd drive the surface laptop 3

Asked 4 years ago by Dee.

• A:Answer Yes, VIA USB

  Answered 4 years ago by ReviewerVerified Purchase

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Q: QuestionSince the storage space and RAM cannot be upgraded after purchase, will an external or portable SSD work?

Asked 4 years ago by Anonymous.

• A:Answer Yes.

  Answered 4 years ago by ReviewerVerified Purchase

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Q: QuestionCan I connect my video game console directly to this laptop instead of using my TV?

Asked 4 years ago by Trey.

• A:Answer No, Surface Laptop 3 cannot be used as a display for an external video game system.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat OS does this come with, Win 10 Home or Pro?

Asked 4 years ago by Elisabeth.

• A:Answer Thank you for your question. This Surface Laptop 3 comes with Windows 10 Home.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this comp good for photoshop operations? I'm just confused why everyone says MACs are better for creatives and want to understand if this laptop is also good for "creatives" who do graphic design, etc.

Asked 4 years ago by Whatcouldvebeen12.

• A:Answer laptop is good for Photoshop has fast ram and high quality tools people say mac is better because they probably like the specific program they have on mac not pc but your only as good as your skills

  Answered 4 years ago by Ws67

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Q: Questioncan i access the internet with this laptop

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 4 years ago by Ashlynn

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Q: QuestionIs the keyboard backlite.can you play DVD on it

Asked 4 years ago by tona31n203.

• A:Answer yes keyboard is backlit. no DVD drive. but you connect an external DVD drive to the USB port.

  Answered 4 years ago by TonyA

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Q: QuestionCan RAM be upgraded in the Alcantara version?

Asked 4 years ago by TonyA.

• A:Answer Unfortunately, RAM cannot be upgraded in Surface Laptop 3.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: Questionwhat case with shoulder strap is compatible with this laptop?

Asked 4 years ago by kjn.

Q: QuestionIs this a good laptop for DJing ?

Asked 4 years ago by H.