Questions & Answers

Q: QuestionCan I extend my computer’s GB from 8gb to 16Gb?

Asked 1 year ago by Lh.

• A:Answer Not on this model here. You might be able to if you pick a different model.

  Answered 1 year ago by EdiWVerified Purchase

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Q: QuestionCan a mouse be used with this?

Asked 2 years ago by Jethrine.

• A:Answer Yes

  Answered 2 years ago by LeonadeNuevaJersey

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Q: Questionwhy isn’t my computer charging

Asked 2 weeks ago by moneymachine.

Q: Questionwhat is the weight of this model

Asked 9 months ago by Lily.

• A:Answer 3.44lbs

  Answered 7 months ago by laptopsurface5

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Q: QuestionHello was wondering if the word documents extra are on here permanently with our needing a prescription or is it only a short time then have to renew?

Asked 1 year ago by April.

• A:Answer I believe it’s permanently

  Answered 1 year ago by CherylC

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Q: QuestionEs compatible con iPhone 11??

Asked 1 year ago by Kare.

• A:Answer Yes

  Answered 1 year ago by EdiWVerified Purchase

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Q: QuestionWhat is the return policy in this laptop?

Asked 1 year ago by Anonymous.

• A:Answer I purchased Total Tech for the laptop. If anything happens within 2 years, hardware or software, they either fix it or replace it. Well worth the price!

  Answered 1 year ago by SurfaceProLaptopNewbieVerified Purchase

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Q: QuestionDoes this laptop have a Alcantara Palm Rest or metal one? Ordered the laptop but wanted to order a cover and there are to different ones available depending on what the keyboard materials are.

Asked 1 year ago by Keyboard.

• A:Answer Metal — it is not the fabric

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionI paid 1299 on July 30th now it is onlt 999 can i get the 999 price it's only July 31st

Asked 1 year ago by BillyD.

• A:Answer Return it and then buy it again

  Answered 10 months ago by jmjii

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Q: QuestionIs this model fanless?

Asked 1 year ago by JohnJacobJingle.

This question was asked about the related product: Microsoft - Surface Laptop 5 - 13.5” Touch-Screen - Intel Evo Platform Core i5 with 8GB Memory - 512GB SSD (Latest Model) - Black (Metal)

Q: Questiondoes this include all features of Adobe Photoshop?

Asked 2 years ago by klm79.

Q: QuestionI bought this laptop a month ago and already it gets hot very quickly and runs the fan - more than my surface laptop from 2017 did in her whole years of life. Is there anything I can do to improve this?

Asked 2 years ago by Anonymous.

• A:Answer I bought mine a couple months ago and mine never gets hot or uses the fan, even when I’m using it on my lap with a blanket. You way want to take it back to Best Buy, see if you can get a different one, or what your options are.

  Answered 2 years ago by Anonymous

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Q: QuestionDoes this PC have secure boot capability? Does it have a trusted platform module?

Asked 2 years ago by Walton.

• A:Answer Yes

  Answered 10 months ago by GeorgiaA

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Q: QuestionWhat year model is this?

Asked 2 years ago by frugal.

This question was asked about the related product: Microsoft - Surface Laptop 5 - 13.5” Touch-Screen - Intel Evo Platform Core i5 with 8GB Memory - 512GB SSD (Latest Model) - Platinum (Alcantara)

• A:Answer The year model is 2022

  Answered 2 years ago by Jenny

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Q: Questioncan the keyboard detach

Asked 2 years ago by PGE.

• A:Answer No. It's a laptop. If you want a detachable keyboard, then you want to get the Surface Pro.

  Answered 2 years ago by Yojimbo

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Q: QuestionWhat type of storage does it have? HDD-Hard Disk Drive or SSD-Solid State Drive?

Asked 1 year ago by sgrqqcef.

• A:Answer HDD-Hard Disk Drive

  Answered 1 year ago by CherylC

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