Questions & Answers

Q: QuestionDoes anyone know how to insert a camera memory card into this laptop? I didn’t realize it doesn’t have a slot before purchasing and I really like the computer and would hate to return it but I will if there is no way around this! A card reader maybe?

Asked 2 years ago by Martha.

• A:Answer That would work fine.

  Answered 2 years ago by luislast

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Q: QuestionDoes the Surface Laptop Go 2 run after effects?

Asked 2 years ago by anonymous.

• A:Answer Never, ever, ever ask the hardware manufacturer if their computer can run a specific program. Always go to the software manufacturer.

  Answered 2 years ago by luislast

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Q: QuestionHow is it with games? And what games is it good with?

Asked 2 years ago by anonymous.

• A:Answer Comes with the few standard games loaded on Windows, but it does come with an Xbox Game Pass Ultimate 30-day trial.

  Answered 2 years ago by luislast

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Q: QuestionIs there a warranty?

Asked 2 years ago by Anonymous.

• A:Answer Default warranty by Microsoft for a!n year. You can purchase Best Buy Geek Squad warranty separately. In my experience, I would go with Best Buy warranty.

  Answered 2 years ago by UmeshVVerified Purchase

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Q: QuestionIs it a great computer to carry, use, etc.?

Asked 2 years ago by Ilovemanhwas.

• A:Answer I don't have this one, but another similar, and it will do almost anything you want. It is not recommended for video editing or advanced gaming.

  Answered 2 years ago by luislast

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Q: QuestionIt says 8 GB RAM, but what's the usable capacity? I had a device with 8 GB RAM but Task Manager said only 5.8 GB usable.

Asked 2 years ago by LaptopBuddy.

• A:Answer 8GB will get you through most things people do (internet browsing, playing music or videos, Office programs), as long as you don't have too many windows open simultaneously, but more is always better.

  Answered 2 years ago by luislast

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Q: Questionhow heavy is this laptop?

Asked 2 years ago by ollie.

• A:Answer Not heavy at all

  Answered 2 years ago by AmazingcomputerVerified Purchase

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Q: QuestionDoes this have a warranty and and return and refund policy?

Asked 2 years ago by BestBuyRi22.

This question was asked about the related product: Microsoft - Surface Laptop Go 2 - 12.4” Touch-Screen - Intel Core i5 with 8GB Memory - 128GB SSD - Sage

• A:Answer Best Buy's return policy is only 15 days! The Microsoft Store's price is about the same, and gives you 60 days.

  Answered 2 years ago by Anonymous

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Q: QuestionWould this computer be okay to trade in for an upgrade?

Asked 2 years ago by Anonymous.

• A:Answer Your question doesn't make any sense. You want to buy this, new, to trade it in for another, new computer? Why not just buy the new computer? And if you are asking about one you already bought, you can check with Microsoft on the trade-in value, but you will be stunned by how much you lose in the trade.

  Answered 2 years ago by luislast

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Q: Questionhow much does it cost to have microsoft office on the computer?

Asked 2 years ago by juice.

• A:Answer Specifications-->Included Software: Microsoft 365 Family 30-day trial. If you want to have it past that, take the BestBuy deal: Microsoft 365 Personal (1 person) (15-month subscription - Auto Renew) - Windows, Mac OS, Apple iOS, Android [Digital]--$70. If you need Office, but don't need Microsoft, there are a couple of free ones available.

  Answered 2 years ago by luislast

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Q: QuestionWhat Stylus Pen works with this, or the interactive Stylus Pens do not work on this? I got one that says its compatible with the Surface Go 2 but does not work, just the regular stylus will work on it. Thanks,

Asked 2 years ago by REELLIFE.

• A:Answer I bought a cheap one on the big A store and it works fine. Just make sure it says that it is compatible with touch screen computers.

  Answered 1 year ago by JerseyGirlinCharlotte

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Q: QuestionCan you add a external memory

Asked 2 years ago by snakeload.

This question was asked about the related product: Microsoft - Surface Laptop Go 2 - 12.4” Touch-Screen - Intel Core i5 with 8GB Memory - 128GB SSD - Sage

• A:Answer No

  Answered 2 years ago by RocketrobVerified Purchase

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Q: QuestionDoes this come preloaded with windows 11?

Asked 2 years ago by Nancy.

This question was asked about the related product: Microsoft - Surface Laptop Go 2 - 12.4” Touch-Screen - Intel Core i5 with 8GB Memory - 128GB SSD - Platinum

• A:Answer Surface Laptop Go 2 comes with Windows 11 Home.

  Answered 2 years ago by MicrosoftOutreachTeam

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Q: QuestionDoes this come with a keyboard? If so, is keyboard detachable?

Asked 1 year ago by AmandaY.

• A:Answer I know it is a laptop and not a tablet. I'm asking if this model comes with a keyboard. The "Pro" and "Studio" models do not come with a keyboard and must be purchased separately which is why I was asking about this model.

  Answered 1 year ago by AmandaY

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Q: QuestionIs there a usb port for wireless mouse?

Asked 2 years ago by Anonymous.

• A:Answer There's only one regular USB-port; so, if you want to occupy it with that, you can. Microsoft wants you to buy their Bluetooth mouse; which is compatible with the laptop's built-in Bluetooth system.

  Answered 2 years ago by Anonymous

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Q: QuestionDoes this laptop come with micro soft office preloaded

Asked 2 years ago by Ken.

This question was asked about the related product: Microsoft - Surface Laptop Go 2 - 12.4” Touch-Screen - Intel Core i5 with 8GB Memory - 128GB SSD - Sage

• A:Answer Specifications-->Included Software: Microsoft 365 Family 30-day trial.

  Answered 2 years ago by luislast

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