Questions & Answers

Q: QuestionWhat is the maximum resolution supported by this Microsoft USB-C travel hub?

• A:Answer The maximum resolution supported is 4K (2160p).

Q: QuestionHow many USB ports does this hub have?

• A:Answer This hub has 2 USB ports in total.

Q: QuestionWhat is the maximum refresh rate supported by this hub?

• A:Answer It supports a maximum refresh rate of 60Hz.

Q: QuestionIs this Microsoft USB-C travel hub compatible with all Surface laptops?

• A:Answer Yes, it is compatible with all Surface laptops with a USB-C port.

Q: QuestionDoes this hub have an ethernet port?

• A:Answer Yes, this hub has one ethernet port.

Q: QuestionHow many displays can be supported by this hub?

• A:Answer This hub can support a maximum of 2 displays.

Q: QuestionCan I connect my surface book to two external monitors (dual) with the travel hub?

Asked 4 years ago by Anonymous.

• A:Answer This information is incorrect! you can only use one external display at a time IF you have two external displays plugged in. See below: https://support.microsoft.com/en-us/help/4560768/surface-use-usb-c-travel-hub

  Answered 4 years ago by Automatik

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Q: QuestionWill it work at surface pro , I could not do the connection

Asked 3 years ago by mURAT.

• A:Answer It will only work with the latest Surface that has 2 USB-C ports.

  Answered 3 years ago by surepointVerified Purchase

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Q: QuestionI have a Microsoft Surface book 3, will this device be compatible? I am wanting to connect my surface book to other monitors. My Monitor takes an HDMI cable but my surface book does not. Will I nee any additional cables?

Asked 4 years ago by SurfaceQuestion.

• A:Answer The Travel Hub is compatible with Surface Book 3. To connect an external monitor with your Travel Hub you will need to use a USB-C to HDMI adapter.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat ports are offered on the USB-C Travel Hub?

Asked 5 years ago by MicrosoftFAQ.

• A:Answer The USB-C Travel Hub offers 5 ports to help you stay connected: USB-C port, USB-A 3.2 Gen 2 port, Gigabit ethernet port, HDMI 2.0 port, and VGA port.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I connect 1 moniter with HDMI and 2nd one with usb-c to hdmi cable ? And have two additional displays connected through the Hub?

Asked 3 years ago by KP.

• A:Answer The USB-C does not support video on the Travel Hub.

  Answered 3 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill this work with a Macbook Pro? I like the size of this and available ports compared to Apple's offering.

Asked 4 years ago by Alex.

• A:Answer Yes this will work with the MacBook

  Answered 4 years ago by Disappointed

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Q: QuestionIf I plug a USB-C 100W PD 3.0 charger into the USB-C receptacle on the hub, will it charge laptop battery? If so, at what max charge rate for Go, Go2, Book2, Book3, Laptop 3, Pro7, ProX - i.e. how much power is reserved for the hub vs passed-through?

Asked 5 years ago by USBCPD.

• A:Answer specs page on the Microsoft site says: 1 USB-C® 3.2 Gen 2 port (10 Gbps data transfers and pass-through accessory charging) NOTE: Supports compatible accessory charging. Does NOT support laptop charging. (emphasis added) You might want to try a different USB-C hub with PD ports (I believe you need 3A@15V for Surface) and a third-party USB-C to Surface Connect cable

  Answered 4 years ago by BobH

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Q: QuestionI have a surface pro 11 and need to use one of these thunderbolt ports to download from a detached drive. What kind of adapter do I need?

Asked 2 months ago by sandifavre1.

Q: QuestionCan the usb-c jack be used for a monitor/display?

Asked 1 year ago by CK.

• A:Answer Absolutely. Do it all the time for a portable monitor and when I’m in a hotel I can HDMI to the television and not worry about having to carry a portable monitor

  Answered 1 year ago by MatthewWVerified Purchase

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Q: QuestionI have a new Microsoft Surface Go 3. With this USB-C Travel Hub the bluetooth mouse (USB-A) and flashdrive (USB-C) only work individually, not simultaneously. Why? Am I doing something wrong?

Asked 1 year ago by BK.

Q: QuestionWill this hub work for Microsoft laptop 5, Windows 11?

Asked 2 years ago by Suq.

• A:Answer I purchased this and the c port was not recognized, so I returned. Wondering how yours worked? We’re you able to use a monitor with the port?

  Answered 2 years ago by Anonymous

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Q: QuestionI purchased a 5in2 To Surface Pro 8 to go with my new Surface Pro 8 but the device will not go into the ports. Why?

Asked 2 years ago by dottie.

Q: QuestionWhat HDMI version is the port on the hub? Can it support 4K 60hz?

Asked 2 years ago by Chad.

Q: QuestionDoes the HDMI port do 1080p at 240Hz with HDR (HDMI2.0a/HDMI2.0b), and does the USB C passthrough support data transfer?

Asked 2 years ago by Brandon.