Questions & Answers

Q: QuestionI have windows xp professional, will this USB drive work to upgrade to windows 10 Home, for my home PC computer?

Asked 4 years ago by Val2121.

• A:Answer Yes, it will.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCould you briefly explain the installation process for windows. I'm pretty new to this and all of the installation videos on YouTube are outdated. Thank You!

Asked 5 years ago by Yikes.

• A:Answer Either enter BIOS SETUP to select the Windows 10 USB or similar as your first boot drive and save the setting changes on exit and restart with the drive plugged in to the USB port (Entering BIOS Setup is usually accomplished by hitting F1, F2, or Delete Key at splash screen on boot up. Depends on manufacturer which key.) OR Hit the F12 Key at your boot up and choose your device from the list given. Windows 10 installation is pretty clear after that. Along with the USB Drive in the box, there's a Key Card in a sleeve too. You need this to enter when asked during Windows 10 setup. You should have an internet connection ready (and info ready) and also have an email and password ready to sign up for a Microsoft account, if you don't have one already. You can skip this until later. After Win10 is installed and you have an internet connection Activate windows 10, go to settings, and find "windows update", look for Activation on the left side. Then go to Windows Update on the right and start downloading your updates till you have version 1909 installed. If you have a driver disc for your system install the drivers. Windows update may find them for you. Win10 has some protection with it, but if you have it, install a security suite. Virus protection and Firewall, etc.. Hope this helps you....

  Answered 5 years ago by tomj001Verified Purchase

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Q: QuestionWhere is the Product key

Asked 4 years ago by Jaydenvargas.

• A:Answer The product key is on the back of the card which is in the flap on the inner box holding the USB. Remove the card and look on the back of the card.

  Answered 4 years ago by mdmpfaVerified Purchase

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Q: QuestionIs this the full RETAIL version of Windows 10 Home 64 bit? Does it come on a DVD or Thumb Drive? If not on a DVD, can it be copied from a Thumb Drive to a bootable DVD for a fresh installation? Thanks

Asked 4 years ago by BeanBob3.

• A:Answer Mine was a flash drive and you had the choice to upgrade what you had and keep your info and files, or to hit f9 REPEATIDLY AT START UP AND IT TAKES YOU TO A BOOT MENU. select boot from flash drive( or USB) and do a full clean install and it wipes everything clean and installs 10 and gets its updates and reboots about 5 times then its ready to rock and put your stuff back in where you want. so save your stuff to a portable hard drive first before you do it. Clean install is the way to go so you dont run into unexpected errors later down the road.

  Answered 4 years ago by TheRazVerified Purchase

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Q: Questionthis box suppose to be FPP or OEM?

Asked 4 years ago by Tan.

• A:Answer Its a retail version NOT OEM even comes on a fancy thumb drive

  Answered 4 years ago by ArrowshotVerified Purchase

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Q: QuestionSo if I plug in the usb to the pc what do I do next ?

Asked 4 years ago by Anonymous.

• A:Answer The setup process from the USB will take you through the necessary steps to install Windows 10 to your PC. If yours is a new system (blank or does not have a previous version of Windows applied) choose the option for a "Custom" install.

  Answered 4 years ago by BrandonVerified Purchase

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Q: QuestionMy computer has Ubuntu can I change it to Windows 10

Asked 4 years ago by Musician1.

• A:Answer Yes. Quick google search details the steps on Microsoft website.

  Answered 4 years ago by ICSPIESVerified Purchase

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Q: QuestionCan I add this to My chrome book?

Asked 5 years ago by KD4733.

• A:Answer Your Chromebook would need to meet the system requirements here: https://aka.ms/AA4t717.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIf I have blue screen of death, will it install

Asked 5 years ago by Bob.

• A:Answer Chances are, yes. BSOD is typically caused by an error in the software (e.g. a system file got corrupted due to a sudden loss of power to the pc), and installing Windows fresh will reinstall all of those system and driver files. You might need to reformat/wipe your hard drive it if doesn't have enough free space, but if it does, it puts everything already on the hard drive into a windows.old file after Windows is finished reinstalling, letting your easily recover all of your old files, pictures, etc you need before deleting everything else.

  Answered 5 years ago by joelvVerified Purchase

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Q: QuestionI have I windows 10 64bit on my Lenovo laptop and stereo mix is included. I need it on my dell desktop as well so I need to know if this version has it.

Asked 5 years ago by Lilly.

• A:Answer Yes, you can enable stereo mix.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan this software be installed on a MAC OS?

Asked 5 years ago by MsKiki.

• A:Answer Yes. You can even read more about the process on our help page here: https://support.microsoft.com/en-us/help/4503798/how-to-install-windows-10-on-mac

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI got the blue screen on my laptop. Can I use this software to reinstall to my harddrive or do I need to replace the harddrive first?

Asked 5 years ago by Mims.

• A:Answer Blue screen can mean a number of things motherboard going out cpu going out hard drive going out recommend getting it looked at but yes this can be used to reinstall windows with the key that comes with it ive done it a couple times hope this helps

  Answered 5 years ago by SkylerHVerified Purchase

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Q: QuestionWill my existing Microsoft Office for Windows 7 still operate after I upgrade to Windows 10? Thanks

Asked 5 years ago by 711AM.

• A:Answer Yes it will work perfectly. I did the same thing.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionCan you install on Mac air.

Asked 5 years ago by Abbyunsure.

• A:Answer Your Mac will need to meet the system requirements, but if it does you can install it. Our help page here will walk you through the process: https://support.microsoft.com/en-us/help/4503798/how-to-install-windows-10-on-mac.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI have Windows 7 Home, 32 Bit OS desktop. Do you think I should be able to use this software to upgrade to Win 10 32 Bit? Thanks.

Asked 5 years ago by Roy.

• A:Answer Yes I had Best buy upgrade my windows 7 to a 10 window. Works great. They were very helpful in getting me started on windows 10. I can get a 20 min.learning time when I schedule it online.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionIs Microsoft office pro 2010 compatible with windows 10? Can this software be transferred or do I have to purchase new Microsoft software ?

Asked 5 years ago by HINETIUS57.

• A:Answer I'm currently using Microsoft office professional plus 2010 on Windows 10 Home. I upgraded to 10 by accident and lost all my apps. I contacted support and someone logged to my computer and got them back. I even got Windows Media Player back. Don't know if you can make a backup office, but you can at least copy/paste all the files you created.

  Answered 5 years ago by Noteone

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Q: QuestionI bought a Dell Inspiron 7506 at a Best Buy in Virginia Beach. Mine crashed and I needed one quickly. It has windows 11. It also has a tone of problems which even our local repair cannot fix. Is possible to clean the hard drive and install windows 10?

Asked 2 years ago by Smokin.

• A:Answer Yes, and I do that type of work. You will have a question to re-do a factory install.

  Answered 1 year ago by RoyGVerified Purchase

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Q: QuestionWindows 7, Home, is loaded on my rarely used on my 2014 vintage Dell PC. Since Windows 7 is no longer supported by MS, too late to up-grade to Windows 10? If an upgrade is still do-able, what are the hardware and system requirements?

Asked 2 years ago by Bob.

Q: QuestionWill you restock

Asked 2 years ago by Levi.

• A:Answer I think they probably did

  Answered 1 year ago by EvanVerified Purchase

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Q: QuestionI Installed the free windows 10 when offered & later deleted it. Now I want to reinstall windows 10 upgrade. Is the product key still installed on my computer or will I have to buy the program to get a key. Note--key is not on the outside of my computer.

Asked 2 years ago by geo.