A:AnswerThis product is Geek Squad® Certified and is thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away.
A:AnswerNo this isn't the S version. The S version has upgraded hardware. This is also not the Xbox One X. This is the older 1080p resolution model that's been out since 2014.
A:AnswerIf you bought it from Bestbuy, they are very good with returns and exchanges! I had to bring back 2 Xbox One S's, finally went with a refurbished Xbox One and it works great. Also had to return a Xbox One X for a new one, no problems since.