Questions & Answers

Q: QuestionHow do I activate this SIM card?

• A:Answer You can activate this SIM card through the application.

Q: QuestionWhat is the SIM card size for this starter kit?

• A:Answer The SIM card size for this starter kit is Micro SIM.

Q: QuestionWhich network does this SIM card support?

• A:Answer This SIM card supports the 4G network.

Q: QuestionHow long do I have to accept the Mint Family invitation?

• A:Answer You have 24 hours to accept the invitation to join a Mint Family.

Q: QuestionIs this a prepaid or contract SIM card?

• A:Answer This is a prepaid SIM card.

Q: QuestionWhy am I seeing this video, Mint Fox?

• A:Answer According to Mint Fox at timestamp 00:00:02.920, you are seeing this video because you made one of the best, most genius wireless decisions ever.

Q: QuestionHow many minutes are included in this starter kit?

• A:Answer This starter kit includes 250 minutes.

Q: QuestionHow much data is included in this Mint Mobile starter kit?

• A:Answer This starter kit includes 250MB of data.

Q: QuestionDo you get issued a new phone # with this sim card or do you have to port in my exisiting # ? Dont want to go through hassle of porting # if mint wont work well im my area.

Asked 4 years ago by Randy.

• A:Answer The kit includes two sim cards. One is for trying if Mint works in your area. You will get a new cell number for this card (for up to 7 days). If you decide to transfer to Mint after trail, you will need the second SIM. You can either port in your old number or get a new one.

  Answered 4 years ago by Tim1Verified Purchase

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Q: QuestionHowdy! So I recently had lost my phones sim card in my new tablet....now I am without a phone service (go-figure). Would this starter kit be accessible to me to replace my lost sim card? I currently plan through METRO-PCS. I know both use T-Mobile.

Asked 4 years ago by slug1Bug39.

• A:Answer When you register your Mint Mobile SIM card, it gives you the option to transfer an existing cellular telephone number from another carrier (AT&T, Verizon, T-Mobile, METRO-PCS, etc). You will need to provide Mint Mobile access to your existing cellular account to prove ownership of the cellular number and existing service. Transferring you cell number to Mint Mobile will close out the existing cellular account and possibly trigger fees and penalties depending on the terms of your existing contract. It may be more advantageous to contact METRO-PCS to obtain a replacement SIM card rather than migrate over to a Mint Mobile.

  Answered 4 years ago by NickVerified Purchase

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Q: QuestionDo you have to provide credit card info to try the 7 day trial period? I just need to see if it works in my phone and if it doesn't I don't want them to have my credit card info.

Asked 4 years ago by Jimmy.

• A:Answer No Credit Card is required, nothing is required other than the basic phone info.

  Answered 4 years ago by WaffleMakerReviewVerified Purchase

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Q: QuestionI have a,Samsung Galaxy S5. Can it still be used.

Asked 4 years ago by Anonymous.

• A:Answer Your phone will not have all of the bands Mint Mobile runs (ie Tmobile) to get the best signal. You will get a signal since it’s GSM but you might not get full coverage. I would recommend getting a trial kit first and see if it works in the areas you will be in the most.

  Answered 4 years ago by RonPaulVerified Purchase

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Q: QuestionDo I have to provide my credit card info when activating the SIM on their website ? What personal info do I have to provide on their site to activate ? Don't want to set up an account/profile if I end up not using them after the trial.

Asked 2 years ago by PeteS.

• A:Answer I did not have to add a credit card before activation. One tip I'd give you though, make sure all updates on your OS and all apps are up to date - or be on wifi as much as you can. You only get 250mb of data on the trial and it goes quick if apps start updating automatically and your "7 day" trial ends up being a "7 minute" trial.

  Answered 2 years ago by JoshVerified Purchase

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Q: QuestionI am still using an old iPhone 5S and I'm with Boost Mobile. I bought an unlocked iPhone 13 Pro, and want to possibly change from Boost to Mint Mobile. I plan to try Mint first with the 7-day trial. I'll keep my existing cell number. What do I need to do?

Asked 3 years ago by jacmac.

• A:Answer Yeah just buy it and try it. Keep in mind if you like it you still have to sign up for service and they will give you a new number. I don’t think you can keep your tryout number

  Answered 3 years ago by Zik710Verified Purchase

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Q: QuestionI AM PLANNING TO GET YOUR PREPAID PLAN FOR MY RECENTLY BLACKVIEW PUCHJASE CELL PHONE. HOW DO I DO THAT? THE STORE TOLD ME TO CONTACT YOU. THANK YOU. LUIS

Asked 3 years ago by LUIS.

• A:Answer So I don't know exactly what your needs are, however, this simple kit comes with a trial simple card, that includes 250 minutes, 250 text, and 250mb of data. The minutes and texts are enough for you to determine within 7 days if you would like to purchase service with mint. If you do decide to activate a monthly plan, you'll then use the 2nd simple that comes with the kit, and activate that one onto your service, the reason there are two, I assume, is because one comes preloaded with the trial plan on it, you just pick your number... The plans vary, and depending on when you actually activate, they will have different offers with further discounts, whenever you do activate, it will actually give you a $5 discount, therfore in the end you paid nothing for the 7 day trial. Don't get hooked up on the 250mb of data, that's not enough for much of anything, however it will be enough so that you can verify that your phones data will work with MINT'S plan, and that the speed you'll get, is the speed it should actually be. You can buy this trial kit in Best Buy stores, with the Best Buy app, or online at www.bestbuy.com Hope this helps, and doesn't confuse you more.

  Answered 3 years ago by MintitimintVerified Purchase

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Q: QuestionIf I get a prepaid SIM card for my old (open) phone, and some time later decide to go with another carrier, is the number portable to that new carrier?

Asked 4 years ago by Palmero.

• A:Answer Yes it should be. Because I had no problem. But it is who your new carrier will be. I Switched from Metro PCS i only pay my bill every 90 days the same amount as 1 month. And it's better service Mint runs on a less crowded Sprint network. GREAT FOR People on a tight budget. 2 months of no cell phone bill. I absolutely love mint mobile I bought 4 more plans for my friends. They love it saving hundreds per year.

  Answered 4 years ago by Ronnie

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Q: QuestionAmount of data and talk and text please is?

Asked 4 years ago by The.

• A:Answer you get 250mb 4G LTE Dat, 250 minutes and 250 texts for 7 day trial.

  Answered 4 years ago by frugalady2020

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Q: QuestionWhat are the start up costs when you switch your phone to mint mobile?

Asked 1 year ago by Freddie.

• A:Answer Once I'd gotten my phone unlocked by my previous carrier (had owned the phone several years, so it's "locked" period was long over and had no contract), I used this trial SIM card to try out Mint Mobile. I find it perfect for my needs, and through the app paid for the 3 months. I've had it a month, really appreciate how easy it is to track my usage with the app, and definitely appreciate the savings. I had no costs other than this SIM card for $2, and the $45 for 3 months service. (Already owned the phone, so no costs there.)

  Answered 1 year ago by JimaVerified Purchase

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Q: QuestionI have a phone that is locked to tmobile and i know that mint mobile use the same service as tmobile so could my tmobile phone work with this mint mobile sim kit?

Asked 2 years ago by jadon.

• A:Answer If its locked, you'd have to get it unlocked. Google for instructions.

  Answered 2 years ago by MintVerified Purchase

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Q: QuestionIf I only need it for a month, can I deactivate it later or do they force me to take a plan? Thank you

Asked 4 years ago by Gloria.

• A:Answer You can sign up for a plan and discontinue, but Mint's lowest plan is a 3 month at a time option.

  Answered 4 years ago by Pauleo

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