Questions & Answers

Q: QuestionI was wondering if this product has a warranty as my outlet stopped working. I've only had it for a little over 2 months and rarely used it.

Asked 6 years ago by Jan1Surge.

• A:Answer First go to the MonsterStore.com it has the products and warranty. i found this at the site for this surge protector. Power Model dependent (5 year product warranty or lifetime). Most models also include a Connected Equipment Guarantee. The CEG is 5 years from the date of purchase for all models. ManufacturerDefects Mobility / Chargers /Adapters 1 year, 3 years, and Lifetime depending on product or model

  Answered 6 years ago by bearVerified Purchase

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Q: QuestionWhat's the warranty on this unit? Mine recently will not power anything, I've reset and also used with other outlets. None of the unit's recepticals work, but lights are on. I purchased at Best Buy less than a year ago but can't locate the receipt.

Asked 7 years ago by NotHappy.

• A:Answer I just bought this product. On the package, it offers a warrantee if your Connected Equipment is damaged by a power surge. I just checked the small booklet that came with the surge protector. There does appear to be a limited Product Defect warrantee also. There is a table in the booklet that states the Warranty Period for Products is lifetime. Warranty Period for Connected Equipment Damage is 5 years. On the warrantee, it states that you need to call Monster within two months after your discover a product defect. There is a procedure that includes obtaining a Return Authorization Number and filling out a claim form. It also mentions filing a Formal Warranty Claim. Sounds like a lot of work. Hope this helps.

  Answered 7 years ago by Collisiondiva

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Q: QuestionHi, I unwittingly plugged in monster power mt platinum 600 ht into a 240v outlet (should have used a step down transformer before doing that blunder I guess). Now, the device is not working. Any suggestions on how to troubleshoot? Thanks.

Asked 4 years ago by Iampower.

• A:Answer The best thing you can do with it is recycle it at this point.

  Answered 4 years ago by RGoserVerified Purchase

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Q: Questioni purchased the Power Platinum 600 and it starting making a whistling noise the other day. What do i do about it?

Asked 6 years ago by Jimnjudi.

Q: QuestionI am looking for a dual voltage power strip with USB ports I can use in Ireland/Scotland. Would plug into a converter plug but still have 220 volts coming thru. What is best option?

Asked 8 years ago by BotnoBoy.

• A:Answer This will not meet your needs as it is label rated at 120VAC 60Hz input voltage.

  Answered 8 years ago by 1SojournerVerified Purchase

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