Questions & Answers

Name: mophie - juice pack air External Battery Case for Apple® iPhone&#174 SE, 5s and 5 - (PRODUCT) RED
Brand: mophie
SKU: 6983152
Price: 99.99 USD
Rating: 4.5 (1662 reviews)

mophie - juice pack air External Battery Case for Apple® iPhone&#174 SE, 5s and 5 - (PRODUCT) RED

Model:: 2107_JPA-IP5-RED; |
SKU:: 6983152

User rating, 4.5 out of 5 stars with 1662 reviews.

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QuestionWhile my iPhone 5 and Mophie Air Red are attached and charging, does the slider switch on the back of the charging pack have to be ON or OFF?I have read the reviews and understand which side of the slider switch is "on" or "off" but I am unclear if during the charging process if the slider switch should be "on" or "off". Sorry if this is a silly question.
Asked 11 years ago by Lee.
- Answer The charger switch should be on while charging.
  Answered 11 years ago by CommunityAnswer
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QuestionThe volume buttons are covered and the sound slide is covered. Does this make them hard to use?Really like the case but this is my only concern.
Asked 12 years ago by Anonymous.
- Answer The design of the cover is amazing and makes the buttons as easy to use as the ones on the phone itself.
  Answered 11 years ago by Nibbbs
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QuestionMophie or OtterboxI was wondering what would be the bet cases out of these 2 for a first time iphone user and does the mophie case have a plastic screen protector like otterbox and i want something that charges like mophie but looks nice and layered with protection like the otterbox.
Asked 12 years ago by Anonymous.
- Answer I actually have the Juice Pack Plus for my iPhone5 but any Mophie pack does well. The plus gives me about 200% additional battery time. It doesn't add a lot of bulk to the phone either. However, there is no screen protector built in on any of the Mophie cases. It's just 2 pieces that you slide into place on the phone. I purchased an ArmorSuit screen protector from Amazon which is the equivalent of Zagg which BBY sells. I don't drop my phone a lot but the newer Mophie cases are supposed to be durable enough to protect your phone, just like the Otterbox, from falls and things of that nature.
  Answered 11 years ago by ASLGeek
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QuestionOn and off switchDoes this case come with an on & off switch to turn the power case off when not using it? Please let me know. Thank you
Asked 11 years ago by Blanca.
This question was asked about the related product: mophie - juice pack air Charging Case for Apple® iPhone® SE, 5s and 5 - White
- Answer Yes. There is a small slider switch on the rear of the case just for this purpose. In the "Off" position, a bit of red is visible on one side of the switch. In the "On" position, a bit of green is visible on the opposite side of the switch. When the phone needs a charge, slide the switch as mentioned, then check your phone. You should see the + charging indicator next to the battery symbol on your phone.
  Answered 11 years ago by its4me
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QuestionWill this unit fit the 5c?I have been told that the 5c is different in size from the 5 and 5s Need to get a case/battery back up for my wife's new phone....
Asked 11 years ago by Tim.
- Answer No it would not fit
  Answered 10 years ago by Ctm4
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Questioni phone 5 drainedunless I plug in my i phone every night , there is no power left the next morning. there is lots of power before going to bed. why? thanks
Asked 9 years ago by powerless.
- Answer Check to be sure that you've turned off apps that may be running in the background - even better, turn the phone off completely. You should do this at least once a week anyway because it helps the phone reset itself and can clear up most problems with apps, memory and connectivity. See if you're memory is full - a lot of folks carry too much stuff around on their phone - photos and music files and apps - that they don't really need. All the extra "stuff" takes up memory and can also take up processor time - each function required of the phone saps power and drains the battery.
  Answered 9 years ago by GeeZee
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QuestionStop charging my phonemophie is fully charged but it won't charge my iPhone, I need to press and hold the right side of the mophie and it will charge kind off a false contact? Can it be repaired or exchange it for a new one if bought it at BB?
Asked 10 years ago by Tonga.
- Answer Hey Tonga, my name is Elise Murray and I work in the customer service department for mophie. We do have a one year warranty on all of our products and would be more than happy to set you up with a replacement if your device doesn't seem to be working correctly. I'm sorry to hear you are having issues. Visit us over at mophie.com/TS to fill out a support ticket and one of our friendly support representatives will be in touch with you shortly.
  Answered 10 years ago by mophieSupport
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QuestioncoverI want to keep my Life proof cover which is waterproof etc.How does this work with this cover?
Asked 11 years ago by Anonymous.
This question was asked about the related product: mophie - juice pack air Charging Case for Apple® iPhone® SE, 5s and 5 - White
- Answer it doesn't work with this cover, it will replace your life proof.. its one or the other.. no waterproof option if you use a mophie case
  Answered 11 years ago by supermooks
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QuestionWill the beats by dre headphones audio jack fit in the headphone slot of the mophie?
Asked 11 years ago by Anonymous.
- Answer An extension is included for headphones/earphones.
  Answered 11 years ago by x0xheather
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QuestionI purchased the mophie 20,000 MAH under a year ago. When charging it it will blink and then stop. Essentially not charging. When I charge my phone to it, the same thing will happen. It will start to charge and then turn itself off. Very frustrating
Asked 3 years ago by Cuff.
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QuestionCan you still use Apple Pay with a mophie?
Asked 5 years ago by Golfbuddy.
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Questionif you bought a mophie case for a 7 plus from Best Buy do you get a warranty? Or did you have to pay for it when You were buying it. if you do get it without having to pay how long is it for?
Asked 6 years ago by Liz00.
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QuestionWhen charging a Mophie without the iPhone in it should the switch on the back be on or off?
Asked 7 years ago by Tiggercat23.
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QuestionThe Mophie Red model is much cheaper than other colors. Is this a different model? My iPhone 6se slid into my old Mophie. I cracked it and need to replace it, but I'm a little suspicious at the price. Would prefer black, but why is red that much cheaper?
Asked 8 years ago by Leslie.
- Answer I was wary about the quality of the Red case but it is a high-quality product. The huge price discount has to be based on the color alone. Probably not as popular as the others but it's a beautiful deep, classy red. You won't be disappointed in any way.
  Answered 8 years ago by BabsintheSprings
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QuestionDoes the juice pack air require a separate USB Cable for charging, vs the cable used for the phone?
Asked 8 years ago by JJ.
- Answer Unfortunately, yes. But well worth having to tote one around. It's a fairly common plug format/type though.
  Answered 7 years ago by sonicreducer
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QuestionDoes the charger that you use to charge the iPhone 5 Phone, also charge the Mophie Charger for iPhone 5? The iPhone 6 Plus has to have a separate charger.
Asked 8 years ago by JJ.
- Answer No. It is a mini USB versus a Lightning charger port that the later generation iPhones have.
  Answered 7 years ago by sonicreducer
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QuestionWhy does my 5S snap into my new mophie air as opposed to sliding into the old one....thanks for the help with my iPhone 5 S
Asked 8 years ago by Larry.
This question was asked about the related product: mophie - juice pack air Charging Case for Apple® iPhone® SE, 5s and 5 - White
- Answer We designed two different styles of juice packs for the iPhone 5/5s, a snap and slide edition.
  Answered 8 years ago by mophieSupport
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QuestionDoes this work with an ipod 5th gen?
Asked 8 years ago by Anonymous.
This question was asked about the related product: mophie - juice pack air Charging Case for Apple® iPhone® SE, 5s and 5 - White
- Answer No, the juice air is only compatible with the iPhone 5/5s/SE.
  Answered 8 years ago by mophieSupport
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QuestionWill I harm my iPhone if I only charge phone with case on it all the time instead of using my iPhone cord?
Asked 8 years ago by Vs.
- Answer No you won't. I've been using it for a few years now and never take it off. My phone works just fine.
  Answered 8 years ago by Egion
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QuestionSo I was wondering if there was any part that went over the front to keep it from falling out (I don't mean a whole front piece i mean a little Peice like most cases bc I can't tell on the pictures)
Asked 8 years ago by Carley.
This question was asked about the related product: mophie - juice pack air Charging Case for Apple® iPhone® SE, 5s and 5 - White
- Answer The case does curve and wrap around the edges of the phone giving no room for slippage. Holds phone well.
  Answered 8 years ago by Darlene
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Showing 1-20 of 42 questions

Questions & Answers

mophie - juice pack air External Battery Case for Apple® iPhone&#174 SE, 5s and 5 - (PRODUCT) RED

Q: QuestionThe volume buttons are covered and the sound slide is covered. Does this make them hard to use?Really like the case but this is my only concern.

Q: QuestionMophie or OtterboxI was wondering what would be the bet cases out of these 2 for a first time iphone user and does the mophie case have a plastic screen protector like otterbox and i want something that charges like mophie but looks nice and layered with protection like the otterbox.

Q: QuestionOn and off switchDoes this case come with an on & off switch to turn the power case off when not using it? Please let me know. Thank you

Q: QuestionWill this unit fit the 5c?I have been told that the 5c is different in size from the 5 and 5s Need to get a case/battery back up for my wife's new phone....

Q: Questioni phone 5 drainedunless I plug in my i phone every night , there is no power left the next morning. there is lots of power before going to bed. why? thanks

Q: QuestionStop charging my phonemophie is fully charged but it won't charge my iPhone, I need to press and hold the right side of the mophie and it will charge kind off a false contact? Can it be repaired or exchange it for a new one if bought it at BB?

Q: QuestioncoverI want to keep my Life proof cover which is waterproof etc.How does this work with this cover?

Q: QuestionWill the beats by dre headphones audio jack fit in the headphone slot of the mophie?

Q: QuestionI purchased the mophie 20,000 MAH under a year ago. When charging it it will blink and then stop. Essentially not charging. When I charge my phone to it, the same thing will happen. It will start to charge and then turn itself off. Very frustrating

Q: QuestionCan you still use Apple Pay with a mophie?

Q: Questionif you bought a mophie case for a 7 plus from Best Buy do you get a warranty? Or did you have to pay for it when You were buying it. if you do get it without having to pay how long is it for?

Q: QuestionWhen charging a Mophie without the iPhone in it should the switch on the back be on or off?

Q: QuestionThe Mophie Red model is much cheaper than other colors. Is this a different model? My iPhone 6se slid into my old Mophie. I cracked it and need to replace it, but I'm a little suspicious at the price. Would prefer black, but why is red that much cheaper?

Q: QuestionDoes the juice pack air require a separate USB Cable for charging, vs the cable used for the phone?

Q: QuestionDoes the charger that you use to charge the iPhone 5 Phone, also charge the Mophie Charger for iPhone 5? The iPhone 6 Plus has to have a separate charger.

Q: QuestionWhy does my 5S snap into my new mophie air as opposed to sliding into the old one....thanks for the help with my iPhone 5 S

Q: QuestionDoes this work with an ipod 5th gen?

Q: QuestionWill I harm my iPhone if I only charge phone with case on it all the time instead of using my iPhone cord?

Q: QuestionSo I was wondering if there was any part that went over the front to keep it from falling out (I don't mean a whole front piece i mean a little Peice like most cases bc I can't tell on the pictures)

QuestionThe volume buttons are covered and the sound slide is covered. Does this make them hard to use?Really like the case but this is my only concern.

QuestionMophie or OtterboxI was wondering what would be the bet cases out of these 2 for a first time iphone user and does the mophie case have a plastic screen protector like otterbox and i want something that charges like mophie but looks nice and layered with protection like the otterbox.

QuestionOn and off switchDoes this case come with an on & off switch to turn the power case off when not using it? Please let me know. Thank you

QuestionWill this unit fit the 5c?I have been told that the 5c is different in size from the 5 and 5s Need to get a case/battery back up for my wife's new phone....

Questioni phone 5 drainedunless I plug in my i phone every night , there is no power left the next morning. there is lots of power before going to bed. why? thanks

QuestionStop charging my phonemophie is fully charged but it won't charge my iPhone, I need to press and hold the right side of the mophie and it will charge kind off a false contact? Can it be repaired or exchange it for a new one if bought it at BB?

QuestioncoverI want to keep my Life proof cover which is waterproof etc.How does this work with this cover?

QuestionWill the beats by dre headphones audio jack fit in the headphone slot of the mophie?

QuestionI purchased the mophie 20,000 MAH under a year ago. When charging it it will blink and then stop. Essentially not charging. When I charge my phone to it, the same thing will happen. It will start to charge and then turn itself off. Very frustrating

QuestionCan you still use Apple Pay with a mophie?

Questionif you bought a mophie case for a 7 plus from Best Buy do you get a warranty? Or did you have to pay for it when You were buying it. if you do get it without having to pay how long is it for?

QuestionWhen charging a Mophie without the iPhone in it should the switch on the back be on or off?

QuestionThe Mophie Red model is much cheaper than other colors. Is this a different model? My iPhone 6se slid into my old Mophie. I cracked it and need to replace it, but I'm a little suspicious at the price. Would prefer black, but why is red that much cheaper?

QuestionDoes the juice pack air require a separate USB Cable for charging, vs the cable used for the phone?

QuestionDoes the charger that you use to charge the iPhone 5 Phone, also charge the Mophie Charger for iPhone 5? The iPhone 6 Plus has to have a separate charger.

QuestionWhy does my 5S snap into my new mophie air as opposed to sliding into the old one....thanks for the help with my iPhone 5 S

QuestionDoes this work with an ipod 5th gen?

QuestionWill I harm my iPhone if I only charge phone with case on it all the time instead of using my iPhone cord?

QuestionSo I was wondering if there was any part that went over the front to keep it from falling out (I don't mean a whole front piece i mean a little Peice like most cases bc I can't tell on the pictures)