Questions & Answers

Q: QuestionI bought 2 new ones for Christmas, I charged the battery and it's only ahowing 2 of the 4 lights lit up. meaning half charged? Why is this happening?

Asked 4 years ago by cristalm96.

• A:Answer my 3 wk old Mophie Power station also came with only 2 LED lights that were "lit up", You need to keep the Mophie connected to your charging device (wall power adapter) for several hours. At about 3-4 hours you will see the 3rd light start blinking, The 4th light may not start blinking until after 5-6 hours. The Mophie will not show all 4 LED lights as solid lights till about 12 hours, ie, it takes TIME,

  Answered 4 years ago by LiketoPrintVerified Purchase

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Q: QuestionWill this charge a MacBook Pro?

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by 0227

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Q: QuestionBought a new one and left it charging but only 2 lights show up with the second one blinking what now

Asked 3 years ago by JJ.

• A:Answer I literally have the same question. I don’t feel like it’s charging more, and there’s no way to tell. I’m probably going to return it.

  Answered 3 years ago by DonnermelVerified Purchase

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Q: QuestionHow many times will it charge a phone before it needs to be charged?

Asked 3 years ago by Dwayne.

• A:Answer I average around 17 times with my iPhone XS Max.

  Answered 3 years ago by tchaiklifeVerified Purchase

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Q: QuestionI barely bought this today and saw it’s halfway charged already which shows 2 led lights but when I plug in the battery pack to charge it just shows 2 lights blinking for about 30 seconds and completely shuts off all lights and remain that way ???

Asked 4 years ago by Help.

• A:Answer Lights do not stay on, press button to get actual charge status.

  Answered 4 years ago by Perezams1Verified Purchase

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Q: QuestionCan this use this a usb-c input and output?

Asked 3 years ago by Sofia.

• A:Answer Yes you can and can charge it using it

  Answered 3 years ago by DeanndraEVerified Purchase

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Q: QuestionI lost the original USB charging cable, does any USB cable work to charge it or do you need one specifically for mophie 20000

Asked 3 years ago by Anonymous.

• A:Answer You will need to order a USB-A to USB-C cable, this should charge the battery using its USB-C port on a standard charger. I've shared some links to the cables mentioned in this post, so hopefully those will appear for you. Alternatively you could get a double-ended USB-C cable if you have another USB-C energy source (power brick, computer with a USB-C port such as a Macbook while it's plugged in) to charge the Mophie that way as well. If charging from a PC or Macbook, I would suggest not charging your battery unless the laptop is plugged in because charging devices to computers not plugged in will have the battery severely drained. Hope this helps.

  I would recommend:

  • 

    Dynex™ - 6' USB-C to USB-A Charge-and-Sync Cable - Black

    User rating, 4.7 out of 5 stars with 203 reviews.

    (203)
  • 

    Dynex™ - 3' USB-C to USB-C Charge-and-Sync Cable​ - Black

    User rating, 4.51 out of 5 stars with 53 reviews.

    (53)

  Answered 3 years ago by JCSmooth

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Q: Questionwill this charge androids and apple phones?

Asked 3 years ago by grandsonsreward.

• A:Answer Yes. Provided you have the proper connections for your cables. I'm an android user and can hookup both a USB-C directly or a USB Type A to C and everything works.

  Answered 3 years ago by Mwomack93Verified Purchase

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Q: QuestionGreetings I've got a Samsung Galaxy S21 Ultra. Will this Power Bank charge my phone via USB-C? Thanks...

Asked 3 years ago by Gamer2k1.

• A:Answer I have pixel 3 XL and this battery charges it with USB-C with good speed.

  Answered 3 years ago by FasihVerified Purchase

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Q: QuestionWill the Mophie Powerstation USB-C XXL charge up my Mac Book Pro with thunderbolt ports, when electricity is lost?0

Asked 4 years ago by LiketoPrint.

• A:Answer The 20,000 mah version equals 72wh. A lower end Mac Book Pro with an 8th gen processor has a battery of around 61wh. This 20,000 mah can charge your laptop to full just one time. These powerstations do take a bit longer to charge up.

  Answered 4 years ago by TruthSpitterVerified Purchase

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Q: Question“How many hours does it take to fully charge the power bank?”

Asked 2 years ago by Brightbur.

• A:Answer It took about 2 hours for initial charge … on a trip I just charged at night and carried it with me.

  Answered 2 years ago by CherylVerified Purchase

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Q: QuestionI need a backup option for emergencies. I will not be using the power station until a hurricane or bad weather is predicted. Is it ok to leave the powerstation discharged for months and only charge it when needed?

Asked 1 year ago by OceanView.

• A:Answer Keep it charge and ready you never know when you will need it .

  Answered 1 year ago by BP2023Verified Purchase

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Q: Questionis this a lithium ion battery ?

Asked 1 year ago by oofa.

• A:Answer Yes

  Answered 5 months ago by PeiWuVerified Purchase

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Q: QuestionIf battery pack is fully charged how many times will it charge iPhone on average

Asked 1 year ago by Nick.

• A:Answer Full charge it can charge my iPhone 12 Pro Max full 8 times

  Answered 1 year ago by AnthonyVVerified Purchase

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Q: QuestionWill a Mophie charger charge an IPad that is at 20%?

Asked 2 years ago by Pendleton.

• A:Answer Yes definitely

  Answered 1 year ago by DaisyPVerified Purchase

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Q: QuestionCan I use it internationally for 220v or 240v instead of 110v ? Thank you !

Asked 2 years ago by Ellie.

• A:Answer I've used it in Mexico and the US

  Answered 1 year ago by CarlosDVerified Purchase

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Q: QuestionDoes this work to charge an iPhone 7 Plus

Asked 2 years ago by Rube.

• A:Answer Just plug it in and turn it on.

  Answered 2 years ago by McbrydesVerified Purchase

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Q: QuestionWill it charge iphone 14?

Asked 2 years ago by Anonymous.

• A:Answer Just have the proper adapters and yes

  Answered 2 years ago by McbrydesVerified Purchase

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Q: QuestionI recently just bought this power bank never had any issue till now I just had it fully charged and then plugged my phone in and it stop in the middle of charge I tried to see if it was dead and the light indicator would not turn on. Please help

Asked 2 years ago by Mophie.

Q: Question“Will this charge a HP Envy x360?

Asked 2 years ago by VC.