Questions & Answers

Q: QuestionHow much protection will this offer for my Moto z2?

Asked 7 years ago by Tempest.

• A:Answer Same protection as any quality, standard case.

  Answered 7 years ago by wirelessVerified Purchase

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Q: QuestionDo I need the wireless charging pad to charge this phone or can I just use the charger I use for our other android phones that plugs into the wall?

Asked 7 years ago by MG.

• A:Answer You need a wireless pad to charge the phone with the wireless charging capabilities of this mod. However, it does not block the USB type-c port. So you can still use the cable and the wall adapter to charger while the mod is installed.

  Answered 7 years ago by jecrobinsVerified Purchase

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Q: QuestionWhen this shell is attached can you still plug in usb cable to do file transfers or charge the phone? Will phone still fit in a case with this mode attached?

Asked 7 years ago by Hdtvguy.

• A:Answer Yes, to answer your first question. I have been able to connect with my laptop. I don't use a case, so I defer second question to someone else who could answer.

  Answered 7 years ago by TravVerified Purchase

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Q: Questionwill this work on the samsung fast wireless charger ?

Asked 7 years ago by denny.

• A:Answer The Motorola wireless mod is compatible with pads that are Qi certified and while I don't use a Samsung pad, the Best Buy website says that they are Qi certified, so I think it should work. The phone does have to be placed on the pad in just the right spot and it may take a minute to sync the first time.

  Answered 7 years ago by TopperguyVerified Purchase

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Q: QuestionThe mod itself charges the phone with the charging pad wireless, but my interest would be is this a extra battery as well. And if it is extra battery does it charges both at the same time.

Asked 7 years ago by Latintainopr.

• A:Answer This is a back cover that adds wireless charging capability to the Moto phone - it is not an extra battery. There are several back covers called "power packs" that include a separate battery that charges the phone. There is a Tumi branded Moto Mod that does both - adds wireless charging capability as well as the extra battery (I have this). When charging by either the cord to the phone or via wireless the phone charges first then the extra battery. I how this helps!

  Answered 7 years ago by GrennricVerified Purchase

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Q: QuestionIt is available in bestbuy physical store

Asked 6 years ago by a.

• A:Answer Yes! That's where I got mine, in-store. Check the app for availability, though.

  Answered 6 years ago by IsaacVerified Purchase

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Q: QuestionWill this Mod work with the Insignia Fast Charging Pad that Best Buy sells as I bought one from them? If not what wireless charging pad brand will work best? I am just waiting for the mod to be shipped to me. Thank you for your help.

Asked 7 years ago by Anonymous.

• A:Answer The wireless Moto Mod should work with Insignia Fast Charging Pad (Model: NS-MWPC2). According to the description it states, "Works with most Qi-enabled devices," The wireless Moto Mod is indeed Qi-enabled/supported. So, you should have any trouble with wireless charging since both support the same Qi wireless charging technology,

  Answered 7 years ago by TodoVerified Purchase

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Q: QuestionWill the wireless charging still work with a case over it and if so will a normal case fit over the top or will I need to find a special case to go over it? How would I find such a case? Thanks.

Asked 7 years ago by Joe.

• A:Answer Mines worked with a case over it but it did not suite well. A normal case will not fit. You will either have to get an off brand or one of those black belt case type of holder.

  Answered 7 years ago by PeanutsVerified Purchase

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Q: QuestionI just bought this and a Qi charging pad with it but for some reason it doesn't charge or it charges slowly. Any ideas on what may be going wrong?

Asked 7 years ago by psyduck.

• A:Answer Requires compatible wireless charging pad, sold separately. Works on Qi and PMA wireless charging pads.* Dual mode Qi 1.2.3 (10W), PMA 3.0 (5W)

  Answered 7 years ago by ZakZ

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Q: QuestionWill this case be available in the future? Thanks

Asked 5 years ago by Mags.

Q: Questionhi, are there any wireless converter cases for the moto g family ?

Asked 5 years ago by NeedHelp.

• A:Answer Hi NeedHelp, Thanks for reaching out. No, we don't have style shell cases for our Moto G. In case you have questions, please email us at [email protected] to further assist you. - Frank

  Answered 5 years ago by Motorola Customer Care

  
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Q: QuestionIt's a case or battery?

Asked 5 years ago by Emrique1231.

• A:Answer Hi Emrique1231, thanks for the interest. This is a Moto Mod where you can transform your Moto Z phone into an entirely new device. Just snap it at the back of your phone and you're good to use it. We offer various kinds of Moto Mods while this one is a Moto Style Shell with wireless charging capability. If your device runs out of battery, you can use it to charge your device. At the same time, it also functions as a case. Feel free to send us an email to [email protected] if you have questions. We are standing by to help. -Ruby

  Answered 5 years ago by Motorola Customer Care

  
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Q: QuestionOur new 2019 Chevy Silverado truck has a console that can charge i-phone and some Android's. Is this the back we need to charge the Moto z play?

Asked 6 years ago by sweetpea.

• A:Answer Hi sweetpea, If you wish to have your Moto Z phones be charged wirelessly, yes, this mod is what you need. -Jess

  Answered 6 years ago by Motorola Customer Care

  
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Q: QuestionWhen are the wireless chargers going to be back in stock

Asked 6 years ago by Richard.

Q: QuestionI am wondering if I get this and add an adhesive card holder will the phone still be able to charge wirelessly?

Asked 6 years ago by bigdoh57k.

• A:Answer Hi bigdoh57k, It may depend on the wireless charger if it can charge the phone with a case on it. -Jess

  Answered 6 years ago by Motorola Customer Care

  
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Q: QuestionWill this phone case fit a Moto Z3 play?

Asked 6 years ago by Ted.

• A:Answer Hi Ted, thanks for your interest in our product. The Moto Style Shell Case with Wireless Charging mod will fit to Moto Z3 and all other Moto Z family devices. -Jhei

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionHow can protect Moto Z2 play camera without using Mod? As the camera is bit outside we can not keep phone upside.

Asked 6 years ago by Teja.

• A:Answer Hi Teja, thanks for your interest in our product. We recommend purchasing a protective case for your device to prevent damage caused by an accidental fall and the like. -Jhei

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionIt is available in other colors? In the physical store the mod varies in price? Can it be used with the new Moto Z3 Play?

Asked 6 years ago by ari.

• A:Answer There is one other style, that one being for the ladies. Not available at Best Buy as far as I know, but I could be wrong. The Moto Market should have it though.

  Answered 6 years ago by IsaacVerified Purchase

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Q: Questionthis will work with my moto z2 play and do yall have it in the New Bruanfels location ?

Asked 6 years ago by fjperales.

Q: QuestionI bought this mod and when i charge the phone it says charging slowly. I have a Samsung pad. is this normal?

Asked 6 years ago by Lunarwolf.

• A:Answer The Moto mod while it does charge wirelessly it is not a fast chargeing mod

  Answered 6 years ago by ToneynolaVerified Purchase

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