Questions & Answers

Q: Questionwhen it will be available the product?hi, when it will be available the product?

Asked 10 years ago by Miguel.

• A:Answer I was able to purchase it online and pick up in store last month.

  Answered 9 years ago by Linda

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Q: QuestionWhen the phone will be in stock

Asked 10 years ago by rinareyes.

Q: QuestionThis model (00505NARTL - international and unlocked) is sold out. When will you have it?

Asked 10 years ago by eladiodr.

Q: QuestionDo I get the OS update even if I buy it and use it in Mexico? And if I do, when do I get the new OS?

Asked 10 years ago by Anonymous.

• A:Answer Yes you can over wifi.

  Answered 10 years ago by Justin78

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Q: QuestionSo, this product is not avaliable in store, only online?

Asked 10 years ago by Valele.

• A:Answer only online

  Answered 10 years ago by AllFriends

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Q: Questionwill this work with Philippine GSM carriers globe and smart communications?

Asked 10 years ago by Anonymous.

• A:Answer The Best way is to phone that carrier and check with them

  Answered 10 years ago by CarrieB

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Q: QuestionCan I Use it in Mexico?Can I use it in Mexico networks like Telcel???

Asked 10 years ago by BenjyL.

• A:Answer Si en todos los paises

  Answered 10 years ago by Karlox

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Q: QuestionMoto G 2nd GenerationYou offer several versions of cell phone Moto G 2nd generation. It would be good if you could add to the each version specifications the band frequencies (MHz), so everyone can see if the phone will work or not wherever he/she needs it. Thanks.

Asked 10 years ago by VM.

• A:Answer Networks GSM/GPRS/EDGE, UMTS/HSPA+ Frequency Bands (by model) US GSM Model: (Optimized for T-Mobile US) GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz) UMTS/HSPA+ (850, 1700 (AWS), 1900 MHz) Global GSM Model: (Optimized for AT&T and Global Use) GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz) UMTS/HSPA+ (850, 900, 1900, 2100 MHz)

  Answered 10 years ago by Motorola Customer Care

  
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Q: QuestionUS Version vs International versionThe description says its international version, then why Motorola customer care answered for one of the question that its US version. US version of this phone is listed separately on best buy. This is confusing, can someone please confirm if this Global GSM version or US version.

Asked 10 years ago by Agni.

• A:Answer This is the US GSM version.

  Answered 10 years ago by Motorola Customer Care

  
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Q: QuestionWill this work international?I want to purchase as a gift for family member in Mexico City.

Asked 10 years ago by Trish.

• A:Answer It should be compatible with most GSM carriers, however, you may want to consider local options, as the warranty would only be valid in the country where it was purchased.

  Answered 10 years ago by Motorola Customer Care

  
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Q: QuestionWhy cant this phone be used with CDMA carriers such as sprint or boost mobile?I currently have a motorola moto g 1st gen and its on boost mobile service and I love it I want to upgrade to the new 2nd gen moto g with the 5in screen so why is the 2nd gen phone not compatible with CDMA carriers?

Asked 10 years ago by Mooka.

• A:Answer Not all 1st generation Moto Gs are compatible with CDMA carriers, either -- only ones specifically made for that purpose. Only GSM Moto G 2nd generation devices are available at this time.

  Answered 10 years ago by Motorola Customer Care

  
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Q: QuestionMotorola - Moto G 2nd Generation Cell Phone (Unlocked) - White - Will it work in india with GSM carriers (BSNL/Vodafone etc)?I want to purchase this as a gift to my father. He lives in india so i want to confirm that this phone will work in India with GSM Carriers. Please confirm.

Asked 10 years ago by Kapil.

• A:Answer This device is a GSM unlocked device, so it should be compatible with most GSM carriers. Keep in mind, though, that if you purchase from a US source, it will come with a US warranty.

  Answered 10 years ago by Motorola Customer Care

  
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Q: QuestionI wanted to know which model is exactly this device, and if it works with the band 4 of LTE (1700MHz)

Asked 9 years ago by Miguel.

• A:Answer Moto E with 4G LTE - US GSM (XT1527): GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz) UMTS/HSPA+ (850, 1700 (AWS), 1900 MHz) 4G LTE (2, 4, 5, 7, 17)

  Answered 9 years ago by Motorola Customer Care

  
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Q: Question00506NARTL vs 00505NARTL - US GSM vs GlobalYour website lists the model numbers incorrectly when compared to motorola.com Which one is US GSM and which one is Global GSM ? Please clarify. The phone is not available in stores .. this is frustrating.

Asked 10 years ago by Sri.

• A:Answer This product is (00506NARTL) is US GSM

  Answered 10 years ago by CommunityAnswer

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Q: Questionthis mobile device takes two chips?this mobile device takes two chips?

Asked 10 years ago by Anonymous.

• A:Answer No only one

  Answered 10 years ago by Karlox

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