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Page Showing 1-20 of 78 questions
  • QuestionDoes this phone have a fingerprint reader?

    • Answer Yes, this phone comes with a fingerprint reader for security.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the screen size of this Motorola phone?

    • Answer The screen size of this phone is 6.6 inches.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow much built-in storage does this phone have?

    • Answer This phone comes with 128GB of built-in storage.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the capacity of the battery in this phone?

    • Answer This phone has a 5000mAh battery.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhich operating system does this phone use?

    • Answer This phone runs on the Android 14 operating system.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of charging interface does this phone use?

    • Answer This phone uses a USB-C interface for charging.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this phone include a wall charger?

    Asked by merk.

    • Answer NO.

      Answered by MichaelA

  • QuestionHow much ram does it come with

    Asked by steve.

    • Answer Hi Steve, Thank you for expressing your interest in our product. If you look at the BestBuy product specification page here: https://www.bestbuy.com/site/motorola-moto-g-5g-2024-128gb-unlocked-sage-green/6576777.p?skuId=6576777, the Moto G 5G 2024 phone has 4GB RAM. Should there be any further inquiries, please do not hesitate to email at [email protected]. -Mitch

      Answered by Motorola Customer Care

  • QuestionHi, how many os Android updates and how many Security Updates does the Motorola g 5g unlocked 2024 have? Thanks

    Asked by Kindness.

    • Answer Hi Kindness, Thank you for reaching out to us and we appreciate your interest in our product. This Moto G 5G 2024 phone launched with Android 14 and this product is scheduled to continue to receive security updates and upgrade to Android 15. This device launched on March 2024 and security updates will stop on March 2027. For future rollout updates, you can visit our software update page for further details here: https://en-us.support.motorola.com/app/software-upgrade-guide/g_id/1949. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone have two physical SIM locations or is one an E-Sim?

    Asked by Ken.

    • Answer Thank you for expressing an interest in our product, Ken. Moto G 5G 2024 phone does support Dual SIM (1 physical Nano SIM + eSIM + 1 microSD) You can visit the link for the phone specifications here: https://www.motorola.com/us/smartphones-moto-g-5g-gen-3/p?skuId=1071. -Mitch

      Answered by Motorola Customer Care

  • QuestionCan I set up this phone without a SIM installed? My SIM card may take as many as 5 days to be delivered.

    Asked by prof2000.

    • Answer Hi Prof2000, Thank you for your question! Yes, you can set up your phone without a SIM card installed. During the initial setup, you can connect the phone to a WiFi network to complete the process and access most features, such as downloading apps, browsing the internet, and using messaging or calling apps. Once your SIM card arrives, you can insert it, and the phone will automatically detect it to enable cellular services. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes it have Esim supported

    Asked by eSIM.

    • Answer Thank you for your inquiry, eSIM. The Moto G 5G 2024 phone does support eSIM functionality, along with dual SIM capability. It allows you to use one physical Nano SIM card and an eSIM. Additionally, you can also expand storage using a microSD card if needed. You can check this link for the phone's specifications here: https://www.motorola.com/us/smartphones-moto-g-5g-gen-3/p?skuId=1071. -Mitch

      Answered by Motorola Customer Care

  • QuestionHow many updates are included with this phone?

    Asked by Stoney.

    • Answer Thank you for your interest in our product, Stoney. This Moto G 5G 2024 phone launched with Android 14 and this product is scheduled to continue to receive security updates and upgrade to Android 15. This device launched on March 2024 and security updates will stop on March 2027. For future rollout updates, you can visit our software update page for further details here: https://en-us.support.motorola.com/app/software-upgrade-guide/g_id/1949. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone have wifi calling capabilities.

    Asked by Bodock3.

    • Answer Yes

      Answered by MichaelA

  • QuestionHow many GB storage does it have?

    Asked by MDB3.

    • Answer 128 and room for a sd card also

      Answered by MichaelA

  • QuestionCan I take my tello SIM card out of my old phone and put it into this phone and use it with no difficulty?

    Asked by prof2000.

    • Answer Yes

      Answered by PaulB

  • Questionis this phone esim capable for Europrean use?

    Asked by Anonymous.

    • Answer Thank you for your inquiry and interest in our product. Our phone should work in the country where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM (or eSIM) is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • Questioni CALLED US MOBILE AND THEY NEED TO KNOW THE IBIE (SOMETHING LIKE THAT) TO BE ABLE TO TELL ME IS IT WILL WORK ON THEIR SYSTEM. CAN YOU HELP ME?

    Asked by imadoer.

    • Answer The IMEI is the equivalent of the VIN of a car. You dial #06#* and it will give you the number you need. They should have walked you through this.

      Answered by REALLYMOTO

  • QuestionDoes this phone work with straight talk wireless? It's not listed, but it's a large carrier.

    Asked by JJ.

    • Answer Hi JJ, Thank you for your interest in our product. Yes, Moto G 5G 2024 Unlocked phone is compatible with Straight Talk Wireless. You can check this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionDOES THIS PHONE WORK IN INDIA 5G

    Asked by PRABHA.

    • Answer Hi PRABHA, We appreciate you expressing your interest in our product. Yes, Our phones should work in India where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care