Questions & Answers

Q: QuestionDoes this phone have a fingerprint sensor?

• A:Answer Yes, the phone comes with a side fingerprint sensor for security.

Q: QuestionHow is the audio quality on this phone?

• A:Answer The phone is equipped with stereo speakers, Dolby Atmos, and Hi-Res Audio for an immersive sound experience.

Q: QuestionWhat operating system does this phone use?

• A:Answer This phone runs on the Android 13 operating system.

Q: QuestionIs this Motorola phone water-resistant?

• A:Answer Yes, this phone is designed to be water-resistant.

Q: QuestionHow much storage space does this phone have?

• A:Answer This phone has 64GB of built-in storage space.

Q: QuestionWhat type of processor is used in this phone?

• A:Answer This phone is equipped with a Qualcomm Snapdragon 680 4G processor.

Q: QuestionCan I use a microSD card with this phone?

• A:Answer Yes, you can expand the storage up to 1TB using a microSD card.

Q: QuestionWhat is the battery capacity of this Motorola phone?

• A:Answer The phone boasts a long-lasting 5000mAh battery.

Q: QuestionIs this phone compatible with Assurance wireless?

Asked 7 months ago by Stella44.

• A:Answer Thank you for expressing an interest in our product, Stella44. The Moto G Play 2023 Unlocked phone should work with other MVNOs on the T-Mobile network. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility. We suggest checking with Assurance Wireless to confirm if this phone will work with them. -Mitch

  Answered 7 months ago by Motorola Customer Care

  
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Q: QuestionDoes it come with a charger?

Asked 8 months ago by Nick.

• A:Answer Just the cable

  Answered 8 months ago by AzeeVerified Purchase

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Q: QuestionSince this phone (Motorola G Play '24) doesn't come w/a compatible wall charger, what wattage of charger should be purchased? Some are 20w, some 30, some 32, etc. Is it okay to use any wattage of charger that is compatible with the cord? Thank you.

Asked 3 months ago by Keet.

• A:Answer Hi Keet, Thank you for your inquiry and interest in our product. The Moto G Play 2024 phone supports charging up to 15W. While you can use a charger with a higher wattage,e the device will only draw up to its maximum supported 15W. For optimal charging, we recommend using a USB-C charger that supports 15W or higher with a compatible cable. You can visit the link for the phone specification here: https://www.motorola.com/us/en/p/phones/moto-g/g-play-gen-3/pmipmgj36mj?pn=PB0C0007US&tab=overview. -Mitch

  Answered 3 months ago by Motorola Customer Care

  
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Q: QuestionWill this phone worked internationally?

Asked 4 months ago by Fiji.

• A:Answer Hi Fiji, We appreciate you expressing your interest in our product. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

  Answered 4 months ago by Motorola Customer Care

  
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Q: QuestionWill this phone work on the Verizon network

Asked 9 months ago by SallyW.

• A:Answer Hi Verizon, Thank you for your inquiry and interest in our product. Yes, the Moto G Play 2024 Unlocked phone will work with the Verizon network. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

  Answered 9 months ago by Motorola Customer Care

  
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Q: QuestionThis phone doesn’t come with a SIM card. Do you guys have one in stock ?

Asked 1 year ago by Jimbo.

• A:Answer Hi Jimbo, Thank you for reaching out. We understand that you’re inquiring about obtaining a SIM card for your phone. We recommend contacting your mobile carrier or the retailer where you purchased your phone for assistance in obtaining a SIM card. They will be able to provide you with the correct SIM card that matches your phone and service plan. -Mitch

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionThere are multiple websites that say that the 2024 Moto g has an esim but I do not see that listed in the specs for this phone. Can you confirm or deny that it has esim apability?

Asked 3 months ago by Leichley.

• A:Answer Not esim

  Answered 3 months ago by VaibhavibenVVerified Purchase

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Q: QuestionHow does this camera compare to other higher end smart phones?

Asked 4 months ago by MartiP.

• A:Answer Hi MartiP, Thank you for your inquiry. The Moto G Play 2024 phone offers a 50MP camera with Quad Pixel technology, providing 4x better low-light sensitivity for sharp and vibrant photos in various lighting conditions. While flagship smartphones may have additional camera sensors, optical image stabilization, or advanced AI processing, the Moto G Play delivers excellent image quality for its price range. With fast-focus capabilities and pro-style software features, it’s designed to make capturing great shots easy and fun. You can check this link for the phone's specifications here: https://www.motorola.com/us/en/p/phones/moto-g/g-play-gen-3/pmipmgj36mj?pn=PB0C0007US. -Mitch

  Answered 4 months ago by Motorola Customer Care

  
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Q: Questionthis is an unlocked phone can use any network my question is if I activate on safelink wireless aka Verizon I must use CDMA network not wcdma aka sprint does this phone support CDMA Verizon towers?

Asked 5 months ago by MrRcr.

• A:Answer Hi MrRcr, We appreciate your interest in our product. The Moto G Play 2024 Unlocked phone is compatible with multiple network bands, including Verizon’s CDMA network. You should be able to activate it on SafeLink Wireless (which uses Verizon towers) and use the CDMA network. You can check this link for carrier compatibility here: https://www.motorola.com/us/carrier-compatibility. -Mitch

  Answered 4 months ago by Motorola Customer Care

  
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Q: QuestionDoes the Motorola G Play 2024 model work on the TracFone network?

Asked 5 months ago by Buckerou.

• A:Answer Hi Buckerou, Thank you for your inquiry and interest in our product. Yes, this Moto Play 2024 Unlocked phone will work with the Tracfone network. You can check this link to see all compatible carriers: https://en-us.support.motorola.com/app/answers/detail/a_id/177739/~/carrier-compatibility-%7C-moto-g-play-2024. -Mitch

  Answered 5 months ago by Motorola Customer Care

  
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Q: Questionwill this work with Spectrum?

Asked 6 months ago by Anonymous.

• A:Answer We appreciate your interest in our product. Yes, the Moto G Play 2024 Unlocked phone will work with Spectrum Mobile. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

  Answered 6 months ago by Motorola Customer Care

  
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Q: QuestionWill this phone work with mint mobile?

Asked 7 months ago by Diner.

• A:Answer Yes

  Answered 7 months ago by PriscillaBBVerified Purchase

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