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  • QuestionI have AT&T and need to upgrade my Samsung SGH-A847 do to them eliminating the 3 G network / can I purchase a Moto G Power in store and have my current phone info transferred and walk away with a working phone without any contact with AT&T ? Thanks , MD

    Asked by Anonymous.

    • Answer Yes, that is what I did. Best Buy sells the G Power phones as unlocked phones and they do the activation with AT&T and the contacts, pictures, and data transfers at no extra cost and without changing your current AT&T plan. Depending on what SIM card you have on the current phone, you may have to pay Best Buy for a new SIM card ($8). Some Best Buys have better technicians than others, so before you buy, ask them if they have someone on duty that has done this before and that can do the complete turnover without messing up (it happened to me so I had to go to a second Best Buy store to complete the job!)

      Answered by Diego

  • QuestionWill the Moto g power 2021 work with Verizon prepaid service?

    Asked by Jason.

    • Answer Yes it will work with Verizon's network but VoLTE and wi-fi calling will not work so you need to have a decent cell connection where you are at. When I switched phones I stopped getting voice calls or they would barely go through because it was using CDMA analog signal to try to get it to my phone. The only way to enable the VoLTE (Which means the voice traffic goes over the network and not analog signals that are barely used anymore) you have to convert your prepaid account into a post paid one. I had prepaid for many years and they switched me over without a credit check or anything. I was on the unlimited plan which the post paid account was probably about $5 for the same service (I picked the cheapest unlimited plan they have). I think if you have a lot of trouble with voice calls you're going to either have to go post paid or return the phone and get something else directly from Verizon. Verizon does not allow wi-fi calling on unlocked phones. You have to buy the phone from them (a few Apple units work though) there is no other choice to get wifi calling. My mom has the extact same phone as I do but we got hers from Verizon and she has wi-fi calling and I can't enable it, Just company policy. There is a work around. Open a Google voice account and you can install the app on your phone and it will allow you to text and call through the internet and also from any device you can log into. I use it and forward my main cell number to it for the free transcripted visual voicemails. It would be a different number and when you leave your wifi zone you'll need to call them back on your regular cell. I'd say if you manage to get 2 out of 5 bars for 4 G in your house you wont have any trouble and won't have to do this. It's only if you don't get a cell signal inside the house. Those are the two major issues with voice over the internet and using an unlocked phone. Verizon should absolutely drop both policies most of our unlocked phones are totally capable of wi-fi calling. I have a decent signal at home so I luckily don't need it. You can also rent an extention which plugs into your network and expands the 4G throughout the house. I like using Google Voice. I had to learn all this the hard way as Verizon and Motorola had no idea why VoLTE wasnt working on my phone. the answer was simply it was because I was on a prepaid account. I figured it out by putting my sisters sim card in my phone and she is post paid and my VoLTE options showed up and it worked like normal. When I pointed this out to Verizon they admitted they don't allow VoLTE on prepaid accounts. We tried to activate it many different ways and it wouldn't work. Only switching my account to a post paid one made it start immediately working, Since you can't get the power 2021 at Verizon it will not support wi-fi calling at all. I might pick up a 2021 Stylus and it will have the same issue.

      Answered by CeeJay

  • QuestionI’m on a tmobile plan, can I just transfer SIM card from existing tmobile phone to moto G phone n continue with same T-Mobile plan?

    Asked by PhillyD.

    • Answer I'm on t mobile I just popped in sim card and was good to go great phone for price

      Answered by TravisM

  • QuestionIt weighs 206.5 ounces? That's heavy!

    Asked by EB.

    • Answer Hi EB, This phone weighs 206.5 grams.. Please see this link to see all of this phone's specifications: https://www.motorola.com/us/smartphones-moto-g-power-gen-2/p. -Jess

      Answered by Motorola Customer Care

  • QuestionIs this phone 5G campatable?

    Asked by Anonymous.

    • Answer Thanks for your interest. The Moto G Power (2021) does not support 5G network. - Mike

      Answered by Motorola Customer Care

  • QuestionThis unlock phone, will it work on a Trac fone account,

    Asked by Carol.

    • Answer Hi Carol, thanks for your interest. The Moto G Power (2021) has been tested and carrier-certified to work on Tracfone. - Mike

      Answered by Motorola Customer Care

  • QuestionCan I use this phone in Brazil?

    Asked by CityPark75234.

    • Answer Yes, CityPark75234. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM will operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Jess

      Answered by Motorola Customer Care

  • Questiondoes it work with assurance wireless

    Asked by thomas.

    • Answer Thank you for your inquiry in our product, Thomas. This Moto G Power 2021 Unlocked phone should work with other MVNOs on T-Mobile's network. We suggest contacting Assurance Wireless to confirm and for further details. You can also check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionCan it be used with spectrum mobile

    Asked by Dw.

    • Answer No, I called Spectrum and they said it's not compatible because Motorola is discontinuing making phones as of 2022. I don't believe it but we'll find out next year.

      Answered by Manuel

  • QuestionIs it difficult to transfer my contacts, text messages and apps from my old Samsung Galaxy J3 to this Motorola?

    Asked by James.

    • Answer No, if you have a Google account.

      Answered by Orlando

  • QuestionDo locked and unlocked motorola moto g power 2021 phones receive the same major upgrade and security patches and for the same time period?

    Asked by Confusedcustomer.

    • Answer Thanks for your interest, Confusedcustomer. Regarding your question about the update, Yes, both Locked and Unlocked - Moto G Power (2021) will receive one major software update and two years of bi-monthly security patches from the date it was released. - Mike

      Answered by Motorola Customer Care

  • Questionwill it work with straight talk ?

    Asked by manimal.

    • Answer Thank you for your inquiry and interest in our product, Manimal. Yes, Moto G Power 2021 phone will work and compatible with Straight Talk. You can check this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • Questionwhat is the screen resolution?

    Asked by carp42.

    • Answer Hi carp42, Thank you for your inquiry regarding our product. As per checking, the screen resolution of Moto G Power is HD+ (1600x720) | 267ppi. - Frank

      Answered by Motorola Customer Care

  • QuestionDoes this phone have a radio and if so do you have to plug it into the speaker via headphone jack or does the radio play through the onboard phone speaker?

    Asked by tractorhead.

    • Answer No. You will have to download a radio app. It will play through phone speaker or headphones.

      Answered by Thephatman

  • QuestionWhat type of SD card does the Moto G Power 2021 use ?

    Asked by Paidtomuch.

    • Answer Hi Tin, The device can be used with any SD card up to 512GB microSD card. -Jess

      Answered by Motorola Customer Care

  • QuestionWould this phone being compatible to work with the network Movistar Argentina? Can an SD card added for extra storage?

    Asked by Cecilia.

    • Answer Hi Cecilia, Thank you for your inquiry and interest in our product. Our Motorola G Power 2021 should work in countries like Argentina, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that Motorola phones are only under warranty in the country/region in which they are intended for sale. Yes, you may add an SD card for additional storage. -Elle

      Answered by Motorola Customer Care

  • QuestionWhat is the difference between activate today and activate later? What procedure and process I need to know if I want to activate the phone later by myself?

    Asked by nabulus.

    • Answer Hi nabulus, It was a pleasure to receive your inquiry about our product. When you activate it today, they'll give you a discount off the full retail price if you bought it directly from BestBuy.com or at a Best Buy location. You can speak with Best Buy about the terms and conditions. -Elle

      Answered by Motorola Customer Care

  • QuestionCan you keep your own phone number

    Asked by Tic.

    • Answer Thank you for your inquiry and interest in our product, Tic. We suggest contacting the seller/preferred service provider to confirm and for further details. -Mitch

      Answered by Motorola Customer Care

  • Questionwhat do you mean by saying the phone is unlocked?

    Asked by jo.

    • Answer You should be able to use this phone with any major phone provider like to swap phones if you have Sprint, TMobile, or Verizon. I used mine to activate my prepaid Kroger Wireless which uses TMobile. But could just as easily activated for straight talk or boost. That's what unlocked means any network provider.

      Answered by Chrismasbride69

  • QuestionWhen it says activate now does that mean they activate it for you with you sim card there?

    Asked by Joshua.

    • Answer Hi Joshua, Thanks for reaching out to us. Once the phone is activated with your carrier, it has a sim card inserted however, we suggest checking with them first to make sure that there is already a sim card inserted. - Frank

      Answered by Motorola Customer Care