Questions & Answers

Q: QuestionIs this a brand new phone? I prefer not to purchase a refurbished one. Thanks.

Asked 5 years ago by Kate.

• A:Answer Yes, this phone is brand new.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs there a manual that shows me how to operate my Motoe5 phone?Right now I can't find where to list all my contacts, simple things like that.

Asked 5 years ago by Anonymous.

• A:Answer Hi, Thanks for reaching out. You may refer to this link for the user manual on how you can use your device. https://download.lenovo.com/Motorola/Manuals/127988/3418084/moto%20g6%20play_UG_AT&T_en-US_SSC8C33327-A.pdf In case you have questions, please email us at [email protected] to further assist you. - Frank

  Answered 5 years ago by Motorola Customer Care

  
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Q: QuestionIs there an on board fm radio?

Asked 6 years ago by Philavine.

• A:Answer no

  Answered 6 years ago by DaveVerified Purchase

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Q: QuestionI bought same phone from Amazon however it doesn't have wifi talk or txt i like the phone its all but 1 month old maybe we could come up with a trade plus $ or something

Asked 6 years ago by Bull44.

Q: QuestionDoes this phone have wifi calling?

Asked 6 years ago by sneezer.

• A:Answer Yes, this product has WiFi calling.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI know this has kind of been asked before, but to buy this full price upfront, would i have to use AT&T as my carrier?

Asked 6 years ago by Sue.

• A:Answer Look into buying a Unlocked phone, if your buying it outright.

  Answered 5 years ago by CruiserAdam106

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Q: QuestionThe description says that this phone comes with 16GB of storage space. Is this something that could be changed with a SD card that holds more if I end up needing more space?

Asked 6 years ago by Charr.

• A:Answer Hi Charr, Thanks for your interest. You can use an SD card up to 128GB to expand this phone's storage. -Jess

  Answered 6 years ago by Motorola Customer Care

  
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Q: QuestionHow much is the monthly plan with unlimited talk and text also date.

Asked 6 years ago by Anonymous.

• A:Answer Hi, Thanks for your interest. Carrier services depend on your carrier. It would be best to contact their carrier to confirm. -Jess

  Answered 6 years ago by Motorola Customer Care

  
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Q: QuestionCould this phone be straight talked

Asked 6 years ago by BjB.

• A:Answer Hi BjB, thanks for your interest in our product. The device is compatible with service provider’s network but some service provider specific features may not be available. We still suggest contacting your carrier about this matter. Here is the link so you could view our devices and the service providers they are compatible with: https://www.motorola.com/us/carrier-compatibility. -Jhei

  Answered 6 years ago by Motorola Customer Care

  
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Q: QuestionDoes this $6 a month include the price of the phone and service? How many minutes of calls can I have for the 2 years? Is it compatible with Ford SYNC? Thank You, Fred

Asked 6 years ago by Fred.

• A:Answer 6 dollars just covers the phone. You still need a wireless plan. It will work with sync.

  Answered 6 years ago by Jrob

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Q: QuestionDoes AT&T have wifi calling enabled on this phone?

Asked 5 years ago by AlohaGirly.

• A:Answer Hi AlohaGirly, Thanks for reaching out. This phone is Wifi Calling capable but it will be carrier dependent. It would be best for you to contact your service provider to confirm if this will work on their end. In case you have questions, please email us at [email protected] to further assist you. - Frank

  Answered 5 years ago by Motorola Customer Care

  
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Q: QuestionCan I plug an external microphone into this phone? Specifically, can I plug in your Insignia™ - Omnidirectional Lapel Microphone, Model: NS-DLMIC10PSKU: 4779600 into this phone?

Asked 6 years ago by doug.

• A:Answer I asked that question about the compatibility of these two products which are sold by Best Buy. Yet the non-answer came from Motorola (phone mfr) telling me to research with the mfr of the microphone. Since you at Best Buy sell both of these products, I believe that you should find the answer, instead of forcing me, your customer, to go thru all the hassle!

  Answered 6 years ago by doug

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