Questions & Answers

Name: Motorola - Video Baby Monitor with Wi-Fi camera and 5" Screen - Gold/White
Brand: Motorola
SKU: 6361923
Price: 109.99 USD
Rating: 4.2 (39 reviews)

Motorola - Video Baby Monitor with Wi-Fi camera and 5" Screen - Gold/White

Model:: COMFORT 85 CONNECT; |
SKU:: 6361923

User rating, 4.2 out of 5 stars with 39 reviews.

Highly rated by customers for:

Clearance

Show only Answered Questions

Page Showing 21-40 of 41 questions

Ask a Question

QuestionIs there a way to order a replacement charger for the parent unit?
Asked 3 years ago by Marli.
- Answer The input jack appears to be a standard USB. I would try using a phone charger and see what happens. Now you got me curious... Give me a minute. Yep. I used my LG AC adapter/charger in the jack and the progress bar indicates it is charging. Manufactures who want repeat customers are going to get smart and avoid proprietary accessories. I hadn't considered the issue before buying this device. But the lack of USB charging has been the deal breaker for me on a couple of things. Given the choice, USB charging capability is a big plus.
  Answered 3 years ago by Grandpa
  Answer this question
QuestionHi I’ve a Motorola camera and I’ve tried sensor and general settings but my camera is still far to bright and I can’t see any objects as it’s too bright ie it’s nearly a white screen
Asked 3 years ago by Naughtyboy.
Answer This Question
QuestionHow do I change when I open my app stop automatically taking pictures of each camera and picture on the main screen?
Asked 3 years ago by Starky.
- Answer Hello Starky, you mean the app is taking a picture of the camera view as soon as you open the app? If so, this is not how it should be working. Can you please log out, force close the app? If then still the same, please reach us via email or live chat. Our support contacts can be found on the box or in the user's guide. We will get back to you as soon as possible. Kind regards, Mike & the Binatone Support Team.
  Answered 3 years ago by Binatone
  Answer this question
QuestionWhy does my monitor keep taking pictures by it self? Sometimes it will take a picture every minute for a half hour straight and sometimes it’s random. It even takes pictures when no one is in the room.
Asked 3 years ago by HNichole.
Answer This Question
QuestionHi, is the monitor (parent unit) of this baby monitor (comfort85) compatible with the camera of the comfort50? Thank you
Asked 4 years ago by Gabi.
- Answer Hello Gabi, No, I'm afraid not. The Comfort85CONNECT and the Comfort50 are not compatible models. While the Comfort85CONNECT is a WiFi model that allows remote viewing, the Comfort50 does not come with a WiFi camera. The Comfort50 camera is a camera that allows local viewing only (and only from the one monitor it is paired with) and cannot be accessed using a mobile device or tablet. If you have any further questions, please feel free to reach out to our support via email or live chat. Our support contacts can be found on the box or in the user's guide. We will get back to you as soon as possible. Kind regards, Crystal & the Motorola Support Team.
  Answered 4 years ago by Binatone
  Answer this question
QuestionHi, can i use it in 220 voltage?
Asked 4 years ago by Andre.
- Answer Hello Andre, Yes, the adapter is Dual/Bi Voltage and accepts 100-240V AC, 50-60Hz, and output the same DC voltage to the camera and monitor. If you have any more questions, please feel free to reach out to our support. Our support contacts can be found on the box or in the user's guide. We will get back to you as soon as possible. Kind regards, Mike & the Motorola Support Team
  Answered 4 years ago by Binatone
  Answer this question
QuestionWhen viewing two cameras simultaneously on the parent unit, do you hear the sounds from each camera? Or only from the larger image camera?
Asked 4 years ago by LCB1986.
- Answer Hello LCB1986, When you're using the two-way camera viewing method, you'll only hear audio of the one selected camera at a time. If you need further assistance, please reach our support via email or live chat. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Our support contacts are to be found on the box or in the user's guide. We will get back to you as soon as possible. Kind Regards, Crystal & the Motorola Support Team.
  Answered 4 years ago by Binatone
  Answer this question
QuestionCan you deactivate the wifi and exclusively use the parent monitor?
Asked 4 years ago by Parent2020.
- Answer Hello Parent2020, Indeed, you have the possibility to use the camera with the parent unit part only without pairing it with the app. Please feel free to reach us either via live chat or email for any questions or assistance you may need. You can find us at https://motorolastore.support/en/ or email to [email protected] and we will get back to you as soon as possible. Kind Regards, Isabelle & the Motorola Support Team.
  Answered 4 years ago by Binatone
  Answer this question
QuestionOnce camera is set up in the Hubble app, can it be viewed from anywhere (via cell or other wifi service) . For example, by a parent who travels for work? Or can it only be viewed while on the same wifi network?
Asked 4 years ago by Anonymous.
Answer This Question
Questionthis BABY MONITOR IS bivolt? I want to buy and take it to BRAZIL
Asked 5 years ago by josie.
- Answer Hello, Josie! Our monitors are rated for 110 to 240V. Please feel free to reach us either via live chat or email for any questions or assistance you may need. You can find us at https://motorolastore.support/en/ or email to [email protected] and we will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
  Answered 5 years ago by Binatone
  Answer this question
QuestionCan this parent unit and the app be viewed at the same time, from the same single crib camera? One reviewer states that only one can be viewed?
Asked 5 years ago by Emma.
- Answer Hello Emma, Yes, you will be able to view the camera from the handheld part and the app at the same time. Please feel free to reach us either via live chat or email for any questions or assistance you may need. You can find us at motorolastore/support or email to [email protected] and we will get back to you as soon as possible. Kind Regards, Isabelle & the Motorola Support Team.
  Answered 5 years ago by Binatone
  Answer this question
QuestionCan this camera be paired with 2 separate parent units? I would like to purchase an additional monitor to have in separate areas of the house. I know it works with a cell phone, just wondering if it works with two parent units.
Asked 5 years ago by MichiganMom.
- Answer Hello MichiganMom, Please have in mind that though you can pair up to 4 cameras to the Comfort85CONNECT, a camera can only be paired to one parent unit at a time. If you have further comments or questions, please feel free to reach us at [email protected] and we will get back to you as soon as possible. Kind Regards, Isabelle & the Motorola Support Team
  Answered 5 years ago by Binatone
  Answer this question
QuestionCan this also be viewed from your cell phone?
Asked 5 years ago by PT.
- Answer Hello PT! Yes, Comfort85 is a WiFi connected model compatible to the Hubble app. If you have further comments or questions, please feel free to reach us at [email protected] and we will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
  Answered 5 years ago by Binatone
  Answer this question
QuestionDoes this have to be connected to WiFi to use handheld device?
Asked 5 years ago by Zac.
- Answer Hello Zac, If you want to use the handheld part, it doesn't require WiFi connection to work with the camera. The units work together through a radio link. If you have any further questions or concerns, please send an email to [email protected] and we will get back to you as soon as possible. Kind regards, Isabelle & the Motorola Support Team
  Answered 5 years ago by Binatone
  Answer this question
QuestionIs there an accessory I can purchase that will allow me to mount this to the side of the crib or pack and play?
Asked 4 years ago by Anonymous.
- Answer Hello, The Comfort85CONNECT camera is not compatible with our accessory to wall mount cameras, but it has keyholes on the base you can use it to mount on the wall. If you have any questions left, please reach us via email or live chat. Our support contacts can be found on the box or in the user's guide. We will get back to you as soon as possible. Kind regards, Crystal & the Motorola Support Team.
  Answered 4 years ago by Binatone
  Answer this question
QuestionThis camera has been working wonders for weeks and now all of a sudden It keeps getting disconnected. Every night the parent unit goes off waking me so I have to get up and quietly go turn the camera off then back on again. Why is it doing this?
Asked 4 years ago by TiredMom.
- Answer Hello! I am sorry to hear you ran into issues with your baby monitor. We will love the chance to have a closer look and help. Please reach our support either via live chat or email. You can find us at https://motorolastore.support/en/ or email to [email protected] and we will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
  Answered 4 years ago by Binatone
  Answer this question
QuestionWhere to find for buying the spare camera Comfort85
Asked 5 years ago by Kevo.
- Answer Hello Kevo! The additional camera for the Comfort85CONNECT is the Comfort85BU. Please reach us at [email protected] and we will get back to you as soon as possible to help. Kind Regards, Isabelle & the Motorola Support Team.
  Answered 5 years ago by Binatone
  Answer this question
QuestionDo you sell the individual cameras for this model?
Asked 5 years ago by Rebecca.
- Answer Hello, Rebecca! The spare camera compatible to the Comfort85CONNECT is the Comfort85CONNECTBU. Please reach us at [email protected] so we can help you with this and we will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
  Answered 5 years ago by Binatone
  Answer this question
QuestionHey there. I've bought 2 baby monitora, one ia mbp comfort 85. And I didn't have the chance to use it. The camera seems to be frozen. It doesn't pair to the parent's monitor. I've already tried tô reset but it didn't work. There's no message from pairing.
Asked 4 years ago by Vivifrag.
- Answer Hello, Vivifrag! Please try resetting the units once again. I give you the steps. 1) To reset the monitor: With the unit plugged in, insert a pin, or something small enough to fit inside, into the recessed reset button on the back of the monitor by the power socket; after what can take up to a minute, your monitor should then power itself back on indicating that the reset has been completed successfully. And, 2) To reset the camera, press and hold the PAIR button for approximately 20 seconds; you will hear a long beep thence release the PAIR button, wait for the camera to complete an internal reset procedure. The red LED will begin to flash when the camera is reset successfully. If the issue persists, please reach us either via live chat or email. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Our support contacts are to be found on the box or in the user's guide. We will get back to you as soon as possible. Kind Regards, Crystal & the Motorola Support Team.
  Answered 4 years ago by Binatone
  Answer this question
QuestionWhy can't I pan the room with the monitor, but I am able to control the cameras through the app? Also the PIP is not working, the small picture is always black regardless of which camera is the primary one.
Asked 4 years ago by Kmac.
- Answer Hello, Kmac! This is a hardware condition. Please know that digital tilt means that the camera will not move up and down. It gives you a wide view of the image and you can zoom into the upper or lower part. If you would like to use this option through the app, you can pinch your screen to enlarge the image. As for the issue with picture-in-picture feature, we'd suggest to reset the camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to repair the camera to the parent unit. Please reach our support either via live chat or email should you have any question left or need further assistance. You can find us at https://motorolastore.support/en/ or email to [email protected] and we will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
  Answered 4 years ago by Binatone
  Answer this question

Showing 21-40 of 41 questions

Questions & Answers

Motorola - Video Baby Monitor with Wi-Fi camera and 5" Screen - Gold/White

Q: QuestionIs there a way to order a replacement charger for the parent unit?

Q: QuestionHi I’ve a Motorola camera and I’ve tried sensor and general settings but my camera is still far to bright and I can’t see any objects as it’s too bright ie it’s nearly a white screen

Q: QuestionHow do I change when I open my app stop automatically taking pictures of each camera and picture on the main screen?

Q: QuestionWhy does my monitor keep taking pictures by it self? Sometimes it will take a picture every minute for a half hour straight and sometimes it’s random. It even takes pictures when no one is in the room.

Q: QuestionHi, is the monitor (parent unit) of this baby monitor (comfort85) compatible with the camera of the comfort50? Thank you

Q: QuestionHi, can i use it in 220 voltage?

Q: QuestionWhen viewing two cameras simultaneously on the parent unit, do you hear the sounds from each camera? Or only from the larger image camera?

Q: QuestionCan you deactivate the wifi and exclusively use the parent monitor?

Q: QuestionOnce camera is set up in the Hubble app, can it be viewed from anywhere (via cell or other wifi service) . For example, by a parent who travels for work? Or can it only be viewed while on the same wifi network?

Q: Questionthis BABY MONITOR IS bivolt? I want to buy and take it to BRAZIL

Q: QuestionCan this parent unit and the app be viewed at the same time, from the same single crib camera? One reviewer states that only one can be viewed?

Q: QuestionCan this camera be paired with 2 separate parent units? I would like to purchase an additional monitor to have in separate areas of the house. I know it works with a cell phone, just wondering if it works with two parent units.

Q: QuestionCan this also be viewed from your cell phone?

Q: QuestionDoes this have to be connected to WiFi to use handheld device?

Q: QuestionIs there an accessory I can purchase that will allow me to mount this to the side of the crib or pack and play?

Q: QuestionThis camera has been working wonders for weeks and now all of a sudden It keeps getting disconnected. Every night the parent unit goes off waking me so I have to get up and quietly go turn the camera off then back on again. Why is it doing this?

Q: QuestionWhere to find for buying the spare camera Comfort85

Q: QuestionDo you sell the individual cameras for this model?

Q: QuestionHey there. I've bought 2 baby monitora, one ia mbp comfort 85. And I didn't have the chance to use it. The camera seems to be frozen. It doesn't pair to the parent's monitor. I've already tried tô reset but it didn't work. There's no message from pairing.

Q: QuestionWhy can't I pan the room with the monitor, but I am able to control the cameras through the app? Also the PIP is not working, the small picture is always black regardless of which camera is the primary one.

QuestionIs there a way to order a replacement charger for the parent unit?

QuestionHi I’ve a Motorola camera and I’ve tried sensor and general settings but my camera is still far to bright and I can’t see any objects as it’s too bright ie it’s nearly a white screen

QuestionHow do I change when I open my app stop automatically taking pictures of each camera and picture on the main screen?

QuestionWhy does my monitor keep taking pictures by it self? Sometimes it will take a picture every minute for a half hour straight and sometimes it’s random. It even takes pictures when no one is in the room.

QuestionHi, is the monitor (parent unit) of this baby monitor (comfort85) compatible with the camera of the comfort50? Thank you

QuestionHi, can i use it in 220 voltage?

QuestionWhen viewing two cameras simultaneously on the parent unit, do you hear the sounds from each camera? Or only from the larger image camera?

QuestionCan you deactivate the wifi and exclusively use the parent monitor?

QuestionOnce camera is set up in the Hubble app, can it be viewed from anywhere (via cell or other wifi service) . For example, by a parent who travels for work? Or can it only be viewed while on the same wifi network?

Questionthis BABY MONITOR IS bivolt? I want to buy and take it to BRAZIL

QuestionCan this parent unit and the app be viewed at the same time, from the same single crib camera? One reviewer states that only one can be viewed?

QuestionCan this camera be paired with 2 separate parent units? I would like to purchase an additional monitor to have in separate areas of the house. I know it works with a cell phone, just wondering if it works with two parent units.

QuestionCan this also be viewed from your cell phone?

QuestionDoes this have to be connected to WiFi to use handheld device?

QuestionIs there an accessory I can purchase that will allow me to mount this to the side of the crib or pack and play?

QuestionThis camera has been working wonders for weeks and now all of a sudden It keeps getting disconnected. Every night the parent unit goes off waking me so I have to get up and quietly go turn the camera off then back on again. Why is it doing this?

QuestionWhere to find for buying the spare camera Comfort85

QuestionDo you sell the individual cameras for this model?

QuestionHey there. I've bought 2 baby monitora, one ia mbp comfort 85. And I didn't have the chance to use it. The camera seems to be frozen. It doesn't pair to the parent's monitor. I've already tried tô reset but it didn't work. There's no message from pairing.

QuestionWhy can't I pan the room with the monitor, but I am able to control the cameras through the app? Also the PIP is not working, the small picture is always black regardless of which camera is the primary one.