Questions & Answers

Q: QuestionIf I wanted to put this on my back door, whenever I have visitors over can I have it stay in an unlocked position?

Asked 2 years ago by Orisci.

• A:Answer Yes, you can. By default, the Nest × Yale Lock will not automatically lock itself, but you can use the Nest app to set your lock to automatically lock itself. You can choose how long your lock should wait before automatically locking. For more information, check out this link: https://support.google.com/googlenest/answer/9218571

  Answered 2 years ago by Nest Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this lock work on doors that lock to the left? That is, does it matter which side of the door the lock is on (left or right)?

Asked 2 years ago by Achampson.

• A:Answer My lock is on the left. Yes it works that way

  Answered 2 years ago by MJ63s

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this local automatically lock after shutting the door?

Asked 2 years ago by JaySan.

• A:Answer Yes it will lock

  Answered 2 years ago by MikeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThis seems to be a google nest product. Will this work with my Eero?

Asked 2 years ago by Anonymous.

• A:Answer If you’re referring to the Eero home wi-fi system, most home Wi-Fi networks and routers are compatible with Nest products. And to connect your lock to the Nest app and the internet, you just need a compatible phone or tablet and your Wi-Fi network password. Learn more about important things to know, and what you’ll need to get started, using this link: https://support.google.com/googlenest/answer/9210317

  Answered 2 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions of this?

Asked 3 years ago by Dc.

• A:Answer The Nest × Yale Lock can replace most common deadbolt locks. Your door can be any width or height. Only the thickness and backset matter. Thickness The Nest × Yale Lock will fit several standard door thicknesses: - 1 3/8 in (35 mm) thick - 1 3/4 in (44 mm) thick - Between 2 - 2 ¼ in (51 - 57 mm) thick - The Nest × Yale Lock can be used with doors made of the following materials: wood, metal, or fiberglass. Backset - Backset refers to the distance between the edge of your door and the center of the hole for your deadbolt. If your deadbolt is more than 2-3/4 in (70 mm) away from the edge of your door, it’s not compatible. You can check the install guide for more information. Install guide: https://nest.com/support/images/nest-yale-lock/installation-guide/nest-x-yale-lock-installation-manual-en-us.pdf

  Answered 3 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I see which code/ who entered the house from the history? I see times but not who.

Asked 3 years ago by J.

This question was asked about the related product: Nest x Yale - Smart Lock with Nest Connect

• A:Answer Yes, as long as they have a unique code they are using. Look in the “history” section of the nest app

  Answered 2 years ago by HueExpert

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI've been reading up on smart locks and wondering if they can be used to replace standard bedroom door knob key locks?

Asked 3 years ago by VR.

• A:Answer This is a dead bolt so you wont have a handle to open or close the door but other than that it would work. Some smart locks that have handles would work.

  Answered 3 years ago by Yellowfever

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes the nest x yale lock come with the nest?

Asked 3 years ago by winstonator.

• A:Answer No that gets brought separately.

  Answered 2 years ago by LILF29Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there a schedule feature where I can set it to automatically lock, say at 9pm and unlock at 7am the next morning?

Asked 3 years ago by JCt.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Oil Rubbed Bronze

• A:Answer No, but can set to lock when you leave auto.

  Answered 2 years ago by Rawdog

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill the door-locking/unlocking functions still work without the part that plugs into the wall? (I don't know what it's called.) Also, does one need to have that to be able to access the lock via the Home app?

Asked 3 years ago by JudyB.

• A:Answer You can use the lock’s keypad to lock or unlock your door from the outside with a passcode. If you’re inside the home, you can turn the thumb turn to lock and unlock your door like a traditional deadbolt lock. Keep in mind that without the Nest Connect, or if you don’t have the lock connected to the app, you won’t be able to manage and control your Nest x Yale Lock through the Nest app or Home app, change settings, nor get notifications.

  Answered 3 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the lock rating

Asked 3 years ago by wannaknow.

• A:Answer The Nest × Yale Lock is certified ANSI/BHMA A156.36, Grade 2. It was designed to work in outside temperatures as cold as –22°F and as hot as 140°F (–30° to 60°C), and with IP65 rating. The Nest × Yale Lock can withstand dust, rain, and snow. Since the Nest × Yale Lock is mounted on your door, part of the lock will be inside your home, and part of the lock will be outside your home. These weather ratings refer to the portion of the lock outside your home.

  Answered 3 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes Nest lock lock/unlock remotely with iPhone?

Asked 3 years ago by gopal.

• A:Answer Yes it will if you have the hub that came with mine set up.

  Answered 3 years ago by Krisj17

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this product going to be compatible with Matter?

Asked 3 years ago by Cruzctrl.

• A:Answer While Matter supports both Wi-Fi and Thread for connecting devices, the Nest x Yale Lock’s Thread is based on earlier implementations and doesn't support features required for Matter.

  Answered 2 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill I be able to use a fingerprint

Asked 3 years ago by Kit.

• A:Answer There is no fingerprint option to lock and unlock the Nest x Yale Lock. You can check this link to see different ways on how to lock and unlock the Nest × Yale Lock: https://support.google.com/googlenest/answer/9218571

  Answered 3 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it work without the hub?

Asked 3 years ago by Jeff.

This question was asked about the related product: Nest x Yale - Smart Lock with Nest Connect

• A:Answer Yes. You can tell google to lock and unlock door.

  Answered 2 years ago by Bock

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan Best Buy help's with installation of the Nest X Yale Door Lock?

Asked 3 years ago by Review.

This question was asked about the related product: Nest x Yale - Smart Lock with Nest Connect

• A:Answer You can do it easily than paying BestBuy.

  Answered 3 years ago by TheNinja

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have PGT. Windguard Aluminum French Doors for my front entryway. Is the lock compatible?

Asked 3 years ago by morti.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Oil Rubbed Bronze

• A:Answer The Nest × Yale Lock will fit several standard door thicknesses such as: 1 3/8 in (35 mm) thick, 1 3/4 in (44 mm) thick and between 2 - 2 ¼ in (51 - 57 mm) thick. It can be used with doors made of wood, metal, or fiberglass. If your deadbolt is more than 2-3/4 in (70 mm) away from the edge of your door, it’s not compatible. Take a look at this link for more info: https://support.google.com/googlenest/answer/9251009

  Answered 3 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe history section on the Yale lock displays 10 days of history. Is there a way to go farther back. Can you access the entry/exit dates and times for uses farther back than 10 days?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Nest x Yale - Smart Lock with Nest Connect

• A:Answer Yes if you pay for the nest aware monthly

  Answered 2 years ago by Bock

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it required to install the keypad on the external side of the door for the deadlock to work?

Asked 4 years ago by ATrain.

• A:Answer I suppose you could install in reverse, but why would you? The manual door button lock is normally inside the house or you wouldn't need to lock your door in the first place.

  Answered 3 years ago by Sandifeet

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes nest work with Alexa

Asked 4 years ago by JB72.

• A:Answer Yes

  Answered 4 years ago by Pharaoh

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)