Questions & Answers

Q: QuestionDoes this lock work with Alexa. I have the google set and can’t get it to pair. What do I do. Yale app is horrible and customer service is non existent.

Asked 4 years ago by Jimmy.

• A:Answer No. Alexa only supports Nest thermostats, Nest cameras and Nest Hello doorbell.

  Answered 4 years ago by Nest Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do you charge or change the battery?

Asked 4 years ago by Rusty.

• A:Answer Nest x Yale Lock is battery-powered and when it’s time to change the batteries, the Nest app will send you a notification. Check this support article to see the instructions on how to change batteries: https://support.google.com/googlenest/answer/9231025

  Answered 4 years ago by Nest Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow many codes am I able to have on this lock? I have nine different tenants.

Asked 4 years ago by Nikki.

• A:Answer Through the app 250, just key pad is 25.

  Answered 4 years ago by Romeog187Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs it outdoor rated?

Asked 5 years ago by ZQ88.

• A:Answer The Nest × Yale Lock is certified ANSI/BHMA A156.36, Grade 2. It was designed to work in outside temperatures as cold as –22° and as hot as 140°F (–30° to 60°C). It additionally offers an IP65 rating which means that it can withstand dust, rain, and snow. Since the Nest × Yale Lock is mounted on your door, part of the lock will be inside your home, and part of the lock will be outside your home. These weather ratings refer to the portion of the lock outside your home.

  Answered 5 years ago by Nest Support

  
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCould I use this for my apartment door?

Asked 5 years ago by Navybeans.

• A:Answer You could easily use this for your apartment door. The lock fis any standard door lock cutouts so you do not have to modify the door. You can put the original door lock back on if you move.

  Answered 5 years ago by Pbiebersmith

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWhy doesn't it let me connect to my device? Been trying to connect it to my phone and it won't let me??

Asked 1 month ago by Anonymous.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Black Suede

• A:Answer Hey there. We're sorry to hear you're having trouble setting up your Nest x Yale Lock. Here's some troubleshooting steps to fix connection issues: 1. Keep your lock awake during setup: The keypad on your lock should light up when the app is setting up the lock's connection. If the keypad is not lit, press the Yale button to wake up the lock. 2. Connect your phone to Wi-Fi only: Turn off your phone's cellular data connection, but keep Wi-Fi on. 3. Connect your phone and Nest products to the same network: Make sure that your Connect has already been added to the app and is online before trying to set up your lock in the app. Here’s a link with more tips: https://support.google.com/googlenest/answer/9240245 If you need an extra hand, reach out here: https://support.google.com/googlenest/gethelp?

  Answered 1 month ago by Google Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow well does this work in direct sunlight hitting front door at around 100 degrees? I have another brand and sometimes it drains the battery due to high heat.

Asked 3 months ago by Theresan7.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Oil Rubbed Bronze

• A:Answer Great question, Theresan7. The Nest x Yale Lock was designed to work in outside temperatures as cold as –22°F and as hot as 140°F. For more details, here’s a link: https://support.google.com/googlenest/answer/9251009?hl=en#zippy=

  Answered 3 months ago by Google Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionBattery replacement instructions

Asked 5 months ago by Tom.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Oil Rubbed Bronze

• A:Answer Hi, Tom. To replace the batteries in your Nest x Yale smart lock, you'll need either the battery cover key that came in the box with your lock or a thumbtack. A small screwdriver or hex wrench may also work. 1. Insert the key or thumbtack into the hole on top of the battery compartment and press down firmly. 2. Grip the cover near the top and pull it off while you continue pressing with the key or thumbtack. 3. Remove all the batteries, then replace them with any standard AA alkaline batteries. 4. Note: Do not use rechargeable NiMH batteries or other kinds of batteries. 5. To replace the cover, insert the two tabs on the bottom into the holes in the lock, then push it on until the tab at the top locks it on. You’ll hear a click when it does. Any low battery notifications you see in the app should disappear. Here's a video to guide you. https://www.youtube.com/watch?v=4UBIcD4DpnY

  Answered 5 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat happens if I misplaced the nest but have everything else for the lock itself? Can I rebuy the nest separately?

Asked 6 months ago by Jojo.

• A:Answer Hi Jojo. We're sorry to hear that you're missing a part of your device. Please reach out to our support team for more information on your options. Tap here to contact us. https://support.google.com/googlenest/gethelp

  Answered 6 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you lock, unlock, change code remotely using only Google home?

Asked 7 months ago by Andres.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Black Suede

• A:Answer Hi Andres. There are several ways to lock and unlock your Google Nest x Yale Lock. You can find detailed instructions here: https://support.google.com/googlenest/answer/9218571 To change your lock's password, you'll need to use the Nest app. Follow these steps: https://support.google.com/googlenest/answer/9207205

  Answered 7 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work with the Vivent System?

Asked 8 months ago by jtduchamp.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Black Suede

• A:Answer Hi there, thanks for your question. No, currently the Vivint system is not compatible with the Nest x Yale Lock only with the Google Home app.

  Answered 8 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I control this from nest app if I don’t have a nest thermostat

Asked 1 year ago by Wiljos.

Q: QuestionIs this lock compatible with Apple Home? If so, can you please link instructions for adding to Apple Home?

Asked 1 year ago by Lunadad.

• A:Answer Hi Lunadad. Absolutely! While the Nest x Yale Lock is a fantastic product within the Google Nest ecosystem, it doesn't integrate directly with Apple Home at this time. We're always working to expand Nest's compatibility with other smart home platforms, so stay tuned for future updates!

  Answered 1 year ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do you change the code on the Next X Door lock?

Asked 1 year ago by Marty.

• A:Answer Hello there, Marty. Thank you for your interest in Nest x Yale Lock. To change the passcode of your lock, we suggest following the steps below: - Open your Nest app, tap 'Settings' - Tap 'Family & Guests' - Tap 'You' to change your own passcode - Tap 'Passcode'. If you have additional inquiries or need assistance with changing your passcode, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat does it mean when it says hold the button for privacy mode? You still can use your code to get in.

Asked 1 year ago by Anonymous.

• A:Answer Privacy Mode can give you added control over who can access your home during a certain time. When Privacy Mode is on, it disables Google Nest × Yale Lock's keypad so it can't be unlocked by entering a passcode on the keypad. You can turn Privacy Mode on and off with the Nest app or on the lock itself.

  Answered 1 year ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat app do I need to unlock with my cellphone?

Asked 1 year ago by Vet.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Black Suede

• A:Answer Hey there, Vet! Thanks for your question. You have two options for unlocking your Nest x Yale Lock with your phone. You need to download the Nest app to set up your device and then you can use the Google Home app to control your devices. If you have questions and other concerns, you can reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it waterproof so I can install it outside an iron gate? If it's waterproof, what is the IP rating?

Asked 1 year ago by Chiosan.

Q: QuestionI can not pair the lock to the connect. Each try conclusion is, "something went wrong" Can I buy another connect?

Asked 1 year ago by ED.

Q: QuestionI’m considering installing the lock on our new home out of state prior to our arrival. Can the lock be set up without my being there ?

Asked 1 year ago by Radman.

This question was asked about the related product: Nest x Yale - Smart Lock Wi-Fi Replacement Deadbolt with App/Keypad/Voice assistant Access - Oil Rubbed Bronze

Q: QuestionNew nest products are not supported by the nest app. Most things have migrated to the Google Home app. I don't want to end up with half my products on Nest and half on Google home. Does this work with Google Home or is it old technology?

Asked 1 year ago by sven.

• A:Answer Hey there, Sven! We appreciate your interest. Setup and controls are found in the Nest app. While you can manage and change the lock settings with either Nest app or Google Home app, full features and functionality are found in the Nest app. Voice control with Google Assistant requires a compatible smart device (sold separately). Feel free to visit us anytime if you have other inquiries, here: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question