Questions & Answers

Q: QuestionWill it work with laptop

Asked 4 years ago by Anonymous.

• A:Answer Hi. This is Cristy from NET10 Wireless. Yes. It will work with any portable devices (i.e. Notebook, Netbook, laptop, Tablet PC, IPad, Android devices, Windows devices, etc.). Please note that a single connected device will experience optimal speeds. Performance will be reduced if multiple devices access data through the hotspot simultaneously. Actual speed, availability and coverage will vary based on device, usage and network availability. Thank you.

  Answered 4 years ago by TracFone Wireless

  
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Q: QuestionHow do you pay for service? Is there a monthly contract?

Asked 4 years ago by Beth.

• A:Answer I set up a 2 month contract for $50.00 with 10 GB of data use.

  Answered 4 years ago by MSIGS66Verified Purchase

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Q: QuestionCan I use this to watch my smart TVs?

Asked 4 years ago by Mando.

• A:Answer Hi. This is Arianne from Net10 Wireless. Yes, you can use this with a smart TV. Thank you.

  Answered 4 years ago by TracFone Wireless

  
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Q: QuestionI need to use this to provide wifi for an indoor camera and will only have periodic access. Is it safe to leave it plugged in to the wall outlet all of the time?

Asked 4 years ago by Anonymous.

• A:Answer Hi. This is Janet from NET10 Wireless. Yes, it is safe. Just keep the device cool and dry. Have a nice day.

  Answered 4 years ago by TracFone Wireless

  
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Q: QuestionSo this can be used as a way to connect wirelessly in a business? This is a studio that is used a few times a week so it will not be a daily use. Are there any monthly fees involved?

Asked 4 years ago by Emy.

• A:Answer Hi. This is Cristy from NET10 Wireless. This Mobile Hotspot device is a small personal device that create a small area of Wi-Fi coverage allowing nearby Wi-Fi devices* to connect to the internet. In other words, these products acts as a Wi-Fi access point to provide Internet access for portable devices (i.e. Notebook, Netbook, Tablet PC, IPad, Android devices, Windows devices, etc.). Please note that a single connected device will experience optimal speeds. Performance will be reduced if multiple devices access data through the hotspot simultaneously. Actual speed, availability and coverage will vary based on device, usage and network availability. There's no monthly fee involved. However, to activate and use this service, you will need to add and redeem a data plan for your Mobile Hotspot. Each plans has specific data allotment that you can use. For more information, please copy this link http://bit.ly/2lHoBuo and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. Thank you.

  Answered 4 years ago by TracFone Wireless

  
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Q: QuestionIs there a way to know how much data you have used? Does unused data roll over? Can I top off data? If data runs out, does it stop working or slow to 2g?

Asked 3 years ago by Stod.

• A:Answer Hi. This is Frank from NET10 Wireless. To check your data usage, you may text the word USAGE to short code 61161 or you can also download the NET10 My Account App on your phone. For mobile hotspot device, If you have used up the allotted data usage, the data will stop working. However, you'll have the option to buy more data with add-on data card. Any remaining or unused high speed data at the end of the month expires. Unfortunately, the data does not roll over or carry over for regular plan. For add on data card, it does not expire with active service, usage begins after the active data plan is consumed, unused data will carry over month-to-month with active service and you may add this as many times as needed. Thank you.

  Answered 3 years ago by TracFone Wireless

  
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Q: QuestionDoes it work with any service provider

Asked 3 years ago by Kas.

• A:Answer Hi. This is Janet from NET10 Wireless. Unfortunately, no. This Mobile Hotspot device is carrier locked and will only work with NET10 Wireless service. Have a nice day!

  Answered 3 years ago by TracFone Wireless

  
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Q: QuestionCan I use this to watch Hulu I don’t have a provider?

Asked 2 years ago by LORIRDH63.

Q: QuestionI am going to visit a place where the locals tell me only Verizon works. I know Net10 is a MVNO that uses various carriers. How can I pick my Net10 carrier ?

Asked 2 years ago by r1234.

• A:Answer At my work, the only reliable towers here are verison. Coworker has Net10 and it works great. So cant say forsure, but likely yes.

  Answered 1 year ago by Anonymous

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Q: QuestionCan I use this item wifi phone service? Does it have to stay in position or can I travel in car wit

Asked 2 years ago by Jodis.

• A:Answer Hi. This is Ramel from NET10 Wireless. Yes, you can use the device anywhere as long as it has service. Should you have questions, feel free to chat with us at https://www.net10wireless.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

  Answered 2 years ago by TracFone Wireless

  
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Q: Questionhow do i connect the device once i go to the store and purchase it ?

Asked 2 years ago by fordtaurus.

• A:Answer Easy instructions with item.

  Answered 2 years ago by YvetteVerified Purchase

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Q: QuestionCan this be used with an AT&T data plan?

Asked 2 years ago by surveyor.

Q: QuestionDoes this device works in Mexico with the Net10 prepaid plan?

Asked 2 years ago by ManJB.

• A:Answer Hi. This is Ramel from NET10 Wireless. Unfortunately, no. International roaming is not possible with NET10. Although you can call international numbers, all calls must originate from the US or Puerto Rico. If you want to use the phone in Mexico, you may need to unlock the phone. Should you have questions, feel free to chat with us at https://www.net10wireless.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

  Answered 2 years ago by TracFone Wireless

  
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Q: QuestionI live in a camper and need internet do I only need the device and a card or do I have to have a phone to.

Asked 2 years ago by Anonymous.

• A:Answer You would only need this device and whatever sim/card is included with it, plus paying the fees. The hotspot will connect to your laptop via wifi with no problem.

  Answered 2 years ago by mjkman

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Q: QuestionI have boost mobile for my cell phone carrier. Can i still use this device for my laptop

Asked 2 years ago by TonyC.

• A:Answer This is an entirely different service than your phone service. In fact, while it uses the same towers as your phone, it will operate and be billed entirely separately.

  Answered 2 years ago by mjkman

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Q: QuestionOnce you pay for the device itself, is there anything else to purchase?

Asked 3 years ago by Tim.

• A:Answer Yep, monthly service is required.

  Answered 2 years ago by mjkman

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Q: QuestionIf I purchase this device would I be able to unlock and use it with my service

Asked 3 years ago by Gman.

• A:Answer yes, follow the instructions that comes with it and set it up with Net10

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionCan I tether to my desktop so that I can use internet on my home computer?

Asked 3 years ago by Anna.

• A:Answer Hi. This is Frank from NET10 Wireless. Yes, you can connect your home computer using the mobile hotspot device. Thank you.

  Answered 3 years ago by TracFone Wireless

  
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Q: QuestionCan I load the hotspot data using a simple mobile prepaid card instead of a NET10 prepaid?

Asked 3 years ago by Donzell.

• A:Answer Hi..This is Ramel from NET10 Wireless. Unfortunately, no. For this device, you have to add a NET10 mobile hotspot data plan. Should you have further questions or concerns, please copy this link http://bit.ly/2lHoBuo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

  Answered 3 years ago by TracFone Wireless

  
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Q: QuestionI am going to Haiti Will it work there

Asked 3 years ago by Papabear.

• A:Answer Hi. This is Frank from NET10 Wireless. Unfortunately, our service does not work outside United States. Thank you.

  Answered 3 years ago by TracFone Wireless

  
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