Questions & Answers

Q: QuestionI paid for a geek service but I have nit yet heard from anyone or was able to set u the appointment as needed please let me know how I go about scheduling a time and date, thank you, Nicholas

Asked 8 years ago by Anonymous.

• A:Answer You should receive an email with instructions on how to schedule shortly after completing your purchase. If not, try calling 1-800-Geek-Squad and reference your doctom order information.

  Answered 8 years ago by Justin

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Q: QuestionI need someone to run HDMI cable from receiver to tv in attic. Do ya set up receivers for stereo and tv system?

Asked 4 years ago by Chris.

• A:Answer Hi Chris. Thanks for your question! We should be able to do this. Since it's a little more customized, we'd like to probably send out a free site survey agent to check out the setup and make sure we're on the same page. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionWould this be what I would buy to get my Google Home setup and connected to work with my current speakers and smart lights?

Asked 8 years ago by Kayla.

• A:Answer Yes, an Agent would come out to your home and help you with all of the things you listed above.

  Answered 8 years ago by Justin

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Q: QuestionI have a Sonos setup with 4 Sonance outdoor speakers and A Sonos amp. I want to add a Sonos soundbar, subwoofer, and 2 surround speakers in the living room. Can they be played independently of what I choose to play on my existing outdoor speakers?

Asked 2 months ago by Smooks11.

Q: QuestionDo you install Sonos speakers in the ceiling? We currently have some speakers in the ceiling but I'd like to replace them.

Asked 4 years ago by Tom.

Q: QuestionWhen installing Sonos speakers does the tech fish the walls to hid the wire?

Asked 4 years ago by Hyatthouse.

• A:Answer Hi there. Thanks for reaching out about this and sorry for the slow response! We can absolutely conceal the wires if you'd like. This is an optional service as it may have a cost to do so. If you'd like to know more about that or have any other questions, I'd recommend reaching out to your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionGeek Squad came out and set up our audio system. Speakers in the ceiling (Sonance) and Denon receiver. However, no sound is coming from the speakers. House is wired for 5.1 surround sound. The only sound is coming from the TVs speakers. TV is Roku.

Asked 4 years ago by ABS3.

• A:Answer Hi there. Thank you for reaching out about this. This sounds like an awesome setup. I'm sorry you're running into issues with this. We'd be happy to help you out. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI have a Klipsch Wireless Speaker System and I need my firmware updated on my RP-HUB 1 Control Center. I have tried to update it with no luck. Can you guys update the firmware for me if I bring it to the store?

Asked 4 years ago by Tom.

• A:Answer Hi Tom. Thanks for reaching out about this! I'm sorry you're running into issues with the sound system. We may be able to update the firmware. However, it would likely have to be done in your home, on your own network, as that could be part of the issue. We'd like to know some more about the speaker system and what exactly it's running into an issue with. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionIs this the service I use to have the Sony NT5 soundbar paired with the Sony HT-NT5 subwoofer I bought from Best Buy a couple years ago? I am not getting any sound from the subwoofer?

Asked 4 years ago by dbnefte.

• A:Answer Hi there. Thanks for your question. We'd likely use a different SKU, such as the "Basic Audio Setup" to repair the soundbar and subwoofer. I'm sorry you're running into issues. We'd be happy to help but would like to know more first on what's happening. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionWhy do I have to pay $200 for an annual total tech membership only to have a one time service of a receiver installation quoted on your website as $129.99???

Asked 4 years ago by amos.

• A:Answer Hi Amos. Thank you for your great question. You absolutely don't have to pay $200 for our Total Tech Support membership. What this will do for you is fully cover computer work or car installations and discount in home services. For this $129 service, it'll be discounted down to $49.99. I hope this helps. Please let us know if we can answer anything else.

  Answered 1 year ago by GeekSquadSupport

  
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Q: QuestionHello, do you install ceiling speakers (already pre-wired) and install the switches to control them?

Asked 4 years ago by Anonymous.

• A:Answer Hi there! Thanks for reaching out about this. We can absolutely install ceiling speakers with existing wire. We'd want to make sure it all checks out prior. Generally with a ceiling speaker and switch controller setup, we like to come out there for a free site survey. This sends out an agent to check out the room and just make sure we're on the same page. Then we'll get the product and set up an installation date. This would make sure there's no misunderstandings and we have everything we need. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionWe have a URC Master control system and it seems to be not functioning correctly anymore. We have been told that we need to update everything including remotes, Sonos player, amplifier. The system is connected to thermostat and pool control Any ideas?

Asked 4 years ago by Jeff.

• A:Answer Hi Jeff. Thanks for reaching out about this. We apologize for the delayed response in answering you! We should be able to come out there and troubleshoot the setup to get it hooked back up correctly. For something like this, I'd connect with your local Best Buy store and let them know. They can help in setting up an appointment to get started. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionMy dad has a Bose home theater and he can't quite get it to work properly since a contractor remove the system to repair the area it was in. Do you guys set up or reconnect home theaters?

Asked 5 years ago by Wondering.

• A:Answer Thanks for your question! We should be able to help setup your home theater system. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWe have a new construction that is finished. All of the speaker wires are ran. The speakers need to be cut in and volume controls added. Would also need the equipment. Are you guys interested in this install?

Asked 5 years ago by Dill.

• A:Answer Hi there. Thank you for your question! We'd be happy to help out. Since it seems like we are still in a preparation phase, we'd recommend sending an Agent out for a free site survey to go over the work you'd like completed. If you'd like to do this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have a relatively old system but it contains good equipment, Bose, Yamaha, Technics etc.. I need to purchase a CD player and have someone connect in addition to reconnecting other components correctly, my turntable, surround speakers etc.. Thanks

Asked 5 years ago by DanI.

• A:Answer Hi there. Thank you for connecting with us about this. We'd be more than happy to get this taken care of. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can go over what you're expecting out of it and get you started!

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questiondoes the squad install ceiling mounted speakers in a few rooms and run the wiring thur the walls and ceiling to the stereo ?

Asked 5 years ago by BEAR.

• A:Answer Hi there. Thank you for your question! We may be able to take care of this. What we'd recommend is that we send out an Agent first to survey the solution we'd like to be done and then set up the install if everything checks out. This is a free service that could save some time and money. If this is something you'd like to do, you can either set this up in your local Best Buy or by giving us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWe bought a RCA Home Theater project or and we are having problems connecting it

Asked 5 years ago by Lisa.

• A:Answer We may be able to help with your projector. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes this include setting up 5 speakers to my surround sound bought at best buy for 149.99

Asked 5 years ago by Danimal.

• A:Answer Yes, well, at least my 149.99 covered my five Bose hub speaker set up.

  Answered 5 years ago by johnnyqnyc

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Q: QuestionI recently got and mounted a new sound bar to go with an existing TV. Now I need the Geek Squad to set things up so that my TV, soundbar, and my Harmony Ultimate remote control all work together. Is "Networked Audio Hub Setup" the appropriate service?

Asked 5 years ago by StonoJoe.

• A:Answer I think it is, but I am not 100 percent surer.

  Answered 5 years ago by johnnyqnyc

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Q: QuestionI have purchased a t.v., HDMI cable, surge protector and wall mount, as well as professional installation on the 20th. Is there anything else I need to purchase, i.e, a remote? If I want to have surround sound, what else should I purchase? Thanks.

Asked 5 years ago by JG123.

• A:Answer It makes sense you’d want to be prepared for your upcoming installation, and it sounds like you have already purchased some of the more common items that will help make the visit a success. Without knowing more about your existing equipment, or exactly what you’re trying to achieve, it would be hard to provide an accurate answer. I’d recommend stopping at a Best Buy near you, so a Blue Shirt can discuss this with you in more detail. There are many options when it comes to external audio, and other accessories or components that you may want to consider. With a little more information, we’d be glad to help!

  Answered 5 years ago by GeekSquadSupport

  
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