Questions & Answers

Name: NewAir - Luma Comfort 28-lb Clear Ice Maker
Brand: NewAir
SKU: 1709142
Price: 249.99 USD
Rating: 3.4 (21 reviews)

NewAir - Luma Comfort 28-lb Clear Ice Maker

Model:: IM200SS; |
SKU:: 1709142

User rating, 3.4 out of 5 stars with 21 reviews.

Highly rated by customers for:

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Page Showing 1-20 of 23 questions

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QuestionMy icemaker is making a very loud noise but it still works how do I fix it
Asked 5 years ago by Toney.
- Answer Thank you for reaching out to NewAir! Please try cleaning out the back of the unit compress air by removing the back panel. You should thoroughly clean the condenser and fan.
  Answered 5 years ago by NewAir Team
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QuestionMy Luma comfort icemaker says ice full but there is no ice
Asked 11 months ago by Jax.
- Answer Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
  Answered 11 months ago by NewAir Team
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QuestionDo I have to use the ice tray or can I take it out and fill the bin
Asked 2 years ago by Frosty.
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QuestionThe bottom reservoir is full of water and ice.
Asked 3 years ago by Anonymous.
- Answer Thank you for contacting Newair. I do apologize for the inconvenience you are currently facing with your unit. Please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247 for further assistance. Best Regards, Customer Care
  Answered 3 years ago by NewAir Team
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QuestionWhere you pour in the water it says "pull" on a tab. Pulling on this does nothing. I'm looking for a way to do full system cleaning, more than just through the back plug. We have German cockroach issues and they hide inside the icemaker.
Asked 4 years ago by thepauldog.
- Answer Hi, Thank you for contacting NewAir! I am sorry to inform you this unit does not have a self cleaning fuction. You can clean the unit with running a cycle of lemon juice and water. After that cycle run a cycle with just clean water to help rinse the unit out. To clean the exhause fan, blow out with compress air. Best Regards, Custmer Care
  Answered 4 years ago by NewAir Team
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Questioncan I buy another plastic plug for the drain?
Asked 5 years ago by hester.
- Answer Hi, Thank you for contacting NewAir! You can purchase the plastic plug from us directly please contact customer care at [email protected] for further assistance. Best Regards, Customer Care
  Answered 5 years ago by NewAir Team
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QuestionMy luma ice maker wont make ice and the add water light has stayed on even after water was added. Plz help
Asked 5 years ago by Vix.
- Answer Hi, thank you for reaching out to us and I am sorry to hear the issue you are experiencing with the unit. Please reach out to us at 855-963-9247 for customer support.
  Answered 5 years ago by NewAir Team
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QuestionI am looking for an ice maker that makes clear ice--similar to the ice you purchase in bags or ice that is used in restaurants/bars--versus the cloudy ice that is made in my refrigerator freezer. Does this portable ice maker make that type of ice?
Asked 5 years ago by Carlos.
- Answer Thank you for reaching out to NewAir! The clearice 40 will be icemaker for you!
  Answered 5 years ago by NewAir Team
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QuestionHello My luma stopped making ice. Water gets cooled but no ice. What is the issue?
Asked 6 years ago by Dolly.
- Answer Hi, Thank you for reaching out to NewAir! We are sorry to hear the issue you are experiencing with the unit but we will be more than happy to help. There can be a part of the unit failing and causing the unit not to produce ice. If you can reach out to us via email through [email protected] we can provide you more accurate assistance.
  Answered 6 years ago by NewAir Team
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QuestionThe solenoid on top of pump is not getting power to it. Unit functions if I add water to front tank The solenoid coil is not open nor shorted. I can not drain large back resevoir with unit plugged in or not. What turns solenoid on and what controls
Asked 6 years ago by Sparky.
- Answer Please contact [email protected] for further assistance.
  Answered 6 years ago by Luma Comfort Product Expert
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QuestionHow does this machine drain? floor drain?
Asked 8 years ago by E.
- Answer Yes, the icemaker does have a floor drain.
  Answered 8 years ago by CommunityAnswer
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QuestionCan you run a water line to this machine, if you want too?
Asked 8 years ago by IceLooking.
- Answer No this unit cannot be ran by a water line.
  Answered 8 years ago by Luma Comfort Product Expert
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QuestionWhat kind of ice does this produce? I'm looking for small cubes
Asked 9 years ago by Anonymous.
- Answer Small cubed clear ice...Restaurant style...
  Answered 9 years ago by Clarke
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QuestionDo you have to run a water line to this unit ?
Asked 9 years ago by Bill.
- Answer Hello Bill, You do not need to run a water line to this unit. The water tank can be filled manually.
  Answered 9 years ago by Luma Comfort Product Expert
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QuestionWater pump replacement I need a water pump assembly the impeller is frozen upHow can I purchase a water pump re circulator assembly for the unit the impeller froze and it currently leaks.
Asked 10 years ago by Randy desalvo.
- Answer Hello, To purchase parts please contact our customer support center at 855-963-9247. Sincerely, Lupita, Customer Care
  Answered 10 years ago by Luma Comfort Product Expert
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Questionunit quit making ice and On/Off light just blinks
Asked 5 years ago by Aj.
- Answer Hi, Thank you for contacting NewAir! I am sorry to hear the issue you are facing with your unit. Please feel free to contact our friendly customer service department at [email protected] or (855) 963-9247 for assistance. Best Regards, Customer Service
  Answered 4 years ago by NewAir Team
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QuestionMy LumaIM200SS ice maker has started to freeze up ..It is clean and ice drops after holding on/off button over 5 seconds. works if you stand there to reset after ice is ready. How do I fix this
Asked 7 years ago by sparky.
- Answer Try unplugging the ice maker, and plugging back in after ice melts off the grate. If the problem persists, please contact [email protected].
  Answered 7 years ago by Luma Comfort Product Expert
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QuestionHow do you clean interior of unit?
Asked 7 years ago by MamaCathy.
- Answer Hello, You can clean the ice maker with a white vinegar & water solution. 1 parts vinegar, 8 parts water.
  Answered 1 year ago by Luma Comfort Product Expert
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QuestionCan you store ice in the ice maker?Do you have to put ice in frig or will it store in the ice maker???????
Asked 10 years ago by Nicke.
- Answer Hi Nicke, You would need to store the ice in the freezer. Unfortunately if it is not frozen the ice will melt. Sincerely, Lupita, Customer Care
  Answered 10 years ago by Luma Comfort Product Expert
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QuestionIce maker won’t dump ice cube and making a big chunk of ice.
Asked 5 years ago by Pepper.
- Answer Hi, Thank you for contacting NewAir! Please feel free to contact us at [email protected] for further assistance with warranty claim or part questions. Best Regards, Customer Care
  Answered 5 years ago by NewAir Team
  Answer this question

Showing 1-20 of 23 questions

Questions & Answers

NewAir - Luma Comfort 28-lb Clear Ice Maker

Q: QuestionMy icemaker is making a very loud noise but it still works how do I fix it

Q: QuestionMy Luma comfort icemaker says ice full but there is no ice

Q: QuestionDo I have to use the ice tray or can I take it out and fill the bin

Q: QuestionThe bottom reservoir is full of water and ice.

Q: QuestionWhere you pour in the water it says "pull" on a tab. Pulling on this does nothing. I'm looking for a way to do full system cleaning, more than just through the back plug. We have German cockroach issues and they hide inside the icemaker.

Q: Questioncan I buy another plastic plug for the drain?

Q: QuestionMy luma ice maker wont make ice and the add water light has stayed on even after water was added. Plz help

Q: QuestionI am looking for an ice maker that makes clear ice--similar to the ice you purchase in bags or ice that is used in restaurants/bars--versus the cloudy ice that is made in my refrigerator freezer. Does this portable ice maker make that type of ice?

Q: QuestionHello My luma stopped making ice. Water gets cooled but no ice. What is the issue?

Q: QuestionThe solenoid on top of pump is not getting power to it. Unit functions if I add water to front tank The solenoid coil is not open nor shorted. I can not drain large back resevoir with unit plugged in or not. What turns solenoid on and what controls

Q: QuestionHow does this machine drain? floor drain?

Q: QuestionCan you run a water line to this machine, if you want too?

Q: QuestionWhat kind of ice does this produce? I'm looking for small cubes

Q: QuestionDo you have to run a water line to this unit ?

Q: QuestionWater pump replacement I need a water pump assembly the impeller is frozen upHow can I purchase a water pump re circulator assembly for the unit the impeller froze and it currently leaks.

Q: Questionunit quit making ice and On/Off light just blinks

Q: QuestionMy LumaIM200SS ice maker has started to freeze up ..It is clean and ice drops after holding on/off button over 5 seconds. works if you stand there to reset after ice is ready. How do I fix this

Q: QuestionHow do you clean interior of unit?

Q: QuestionCan you store ice in the ice maker?Do you have to put ice in frig or will it store in the ice maker???????

Q: QuestionIce maker won’t dump ice cube and making a big chunk of ice.

Most-viewed items

QuestionMy icemaker is making a very loud noise but it still works how do I fix it

QuestionMy Luma comfort icemaker says ice full but there is no ice

QuestionDo I have to use the ice tray or can I take it out and fill the bin

QuestionThe bottom reservoir is full of water and ice.

QuestionWhere you pour in the water it says "pull" on a tab. Pulling on this does nothing. I'm looking for a way to do full system cleaning, more than just through the back plug. We have German cockroach issues and they hide inside the icemaker.

Questioncan I buy another plastic plug for the drain?

QuestionMy luma ice maker wont make ice and the add water light has stayed on even after water was added. Plz help

QuestionI am looking for an ice maker that makes clear ice--similar to the ice you purchase in bags or ice that is used in restaurants/bars--versus the cloudy ice that is made in my refrigerator freezer. Does this portable ice maker make that type of ice?

QuestionHello My luma stopped making ice. Water gets cooled but no ice. What is the issue?

QuestionThe solenoid on top of pump is not getting power to it. Unit functions if I add water to front tank The solenoid coil is not open nor shorted. I can not drain large back resevoir with unit plugged in or not. What turns solenoid on and what controls

QuestionHow does this machine drain? floor drain?

QuestionCan you run a water line to this machine, if you want too?

QuestionWhat kind of ice does this produce? I'm looking for small cubes

QuestionDo you have to run a water line to this unit ?

QuestionWater pump replacement I need a water pump assembly the impeller is frozen upHow can I purchase a water pump re circulator assembly for the unit the impeller froze and it currently leaks.

Questionunit quit making ice and On/Off light just blinks

QuestionMy LumaIM200SS ice maker has started to freeze up ..It is clean and ice drops after holding on/off button over 5 seconds. works if you stand there to reset after ice is ready. How do I fix this

QuestionHow do you clean interior of unit?

QuestionCan you store ice in the ice maker?Do you have to put ice in frig or will it store in the ice maker???????

QuestionIce maker won’t dump ice cube and making a big chunk of ice.