“I have a nextbase 522gw my phone connected to it straight away the next day I open the app click connect dase cam and it won't connect way.”
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Hi Kev, If you are using an iPhone, please follow the instructions below to get things working again. PLEASE NOTE: Following this process means that videos saved in the "Library" tab within the MyNextbase Connect app WILL BE DELETED. Please ensure you saved these files to your computer or laptop before proceeding if you wish to retain any files. Ensure your Dash Cam is plugged into a power supply throughout this process. Steps for Dash Cam: Stop the Dash Cam from recording by tapping on the flashing recording icon at the bottom left of the screen. Tap the settings (cogwheel) icon that appears in the top left of the screen. Select "Setup" to enter the setup menu. Swipe across and tap on "Keep User Settings" tap "OFF" and tap OK. Locate, then tap on "Default Settings", tap "Yes" and tap “OK” (Your Dash Cam will restart). Steps for iPhone Open “Settings” on the phone. Select “Bluetooth” to enter the Bluetooth settings Locate your Nextbase Dash Cam in the “paired devices” list. select the "i" button on the right-hand side and “forget the device”. Delete the “MyNextbase Connect” App. Restart your phone. Reinstall “MyNextbase Connect” from the App store. Your Dash Cam will restart from factory settings. Now follow the first-time setup process again to get connected, making sure you agree to all of the permissions requested by the app (Bluetooth, Wi-Fi, local network etc). If you are using an Android, please follow the steps below: PLEASE NOTE: Following these steps will DELETE all files from the “Library” section of the app (but should not affect files saved to your SD card). Your Dash Cam must be plugged into a mains power supply throughout this process. Steps for Dash Cam: Stop the Dash Cam from recording by tapping on the flashing recording icon at the bottom left of the screen. Tap the settings (cogwheel) icon that appears in the top left of the screen. Select "Setup" to enter the setup menu. Swipe across and tap on "Keep User Settings" tap "OFF" and tap “OK”. Locate, then tap on "Default Settings", tap "Yes" and tap “OK” (Your Dash Cam will restart). Steps for Phone: Open the “Settings” app on your phone then select “Connections” then “Bluetooth” (some Android phones you can just select “Bluetooth”. Locate your Nextbase Dash Cam in the “paired devices” list. Press and hold on the Dash Cam and select “unpair device”, Uninstall the “MyNextbase Connect” App. Restart your phone. Reinstall “MyNextbase Connect” from Play Store.
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