“I have a 622GW, I bought this rear view cam, plugged it into my 622GW, but I don't see the rear view cam is working, do I need to change any setting? thanks”
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It should have popped up a picture in picture. Zoom lens in small box over front facing lens. Make sure you have the zoom lens aimed out properly. I found I had to lower my windshield mount because the zoom lens sat higher and was obstructed by the rear view mirror, over head console, and or sun visor
Sorry, there was a problem. Please try again later.Hello, I'm sorry to hear that you're experiencing problems with your rear camera. I would recommend the following: 1. Please remove the SD card, then press the reset button on the underside of the Dash Cam. Then, without the SD card inserted, please insert the rear camera and turn on the front Camera. Does it now start normally? If so, then the SD card is not compatible or is corrupted. 2. Clean all of your rear camera connectors with an alcohol wipe to ensure that they're clean and free of debris. 3. Ensure the Rear View Camera cable is fully inserted into the 622GW, and there's no debris blocking the connectors. 4. Ensure your Dash Cam's Firmware is on R06.4 (currently the latest firmware). 5. Ensure you're using a suitable U3 SD card. 6. Format your SD card. You can re-format the card by two methods; 1) On the Dash Cam Itself 2) On a Computer 1) On the Dash Cam: a) Turn on the Dash Cam b) Stop it recording c) Open Settings d) Go into Setup e) Click 'Format' f) Follow the instructions. 2) On a Computer: a) Plug the SD card into the SD card port, or plug the provided USB cable into the port on the top of the camera. b) When the drive appears, right click on the drive. c) Select 'Format' (Windows) or 'Erase' (Mac) e) Do not click the 'Quick Format box'. Please ensure it's formatted as exFAt or FAT32. f) Follow the instructions. Please be aware that formatting the SD card will delete all the data on the card, so if you wish to keep any footage, please copy this across to a computer before you start the formatting process. We recommend reformatting the SD card every 2-3 weeks to prolong the life of the card. If you need any further help, please contact our Support Team directly at [email protected].
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